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Land Rover West Houston - Service Center

Katy, TX

4.7
203 Reviews

203 Reviews of Land Rover West Houston - Service Center

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July 27, 2023

Excellent service and help to fix a problem! Everyone super nice and helpful on information and process! More

by sk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose ,Morris
Jul 31, 2023 -

Land Rover West Houston responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

July 26, 2023

Great service department, very professional, friendly, prompt service. Vehicle was serviced and washed ready for pick as scheduled. Great job! More

by rcsmith155
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady
Jul 28, 2023 -

Land Rover West Houston responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

July 20, 2023

I did not have an appointment but didn't have to wait for too long to get flat tire replaced and aligned. More

by zee
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Ingram
Jul 24, 2023 -

Land Rover West Houston responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

July 19, 2023

Outstanding professional service, service advisor was professional and friendly. Service was provided in a timely manner. They were able to provide a loader at the last minute. More

by harrisongary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Ingram
Jul 24, 2023 -

Land Rover West Houston responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

July 14, 2023

Very good experience. Easy to schedule an online appt and my service rep Morris was great! More

by colbynordstrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morris
Jul 18, 2023 -

Land Rover West Houston responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 13, 2023

Morris Zelaya it’s my advisor He always goes the extra mile to make sure our vehicle it’s on time when its at the dealership for service, great customer service, and services on maintenance always 💯 Ty More

by Rosio Mendoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morris Zelaya
Jul 17, 2023 -

Land Rover West Houston responded

Hi Rosio, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

July 11, 2023

Service was managers by Michael, top shelf all The way. Great communication, on time, on schedule, nice area to work while I wait. They also sent a video link from the mechanic who explained the checks he More

by Neil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nguyen
Jul 15, 2023 -

Land Rover West Houston responded

Hi Neil, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 10, 2023

They are quick, professional and very knowledgeable. They have been very helpful in helping me with my vehicle! More

by jessicamw2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morris Zelaya
Jul 13, 2023 -

Land Rover West Houston responded

Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

July 09, 2023

Land Rover west Houston have a very prompt service center. I love the fact that they text you with updates or if they have questions. More

by ddk8201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis, Aaron
Jul 12, 2023 -

Land Rover West Houston responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 04, 2023

The service staff is very polite. But don’t expect your time to be respected. More

by Customer 71
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zelaya, Morris
Jul 06, 2023 -

Land Rover West Houston responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8906. We hope to hear from you.

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