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Land Rover West Houston - Service Center
Katy, TX
205 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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205 Reviews of Land Rover West Houston - Service Center
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June 29, 2022
I purchased a car from this dealership in April of 2021. I’ve had severe maintenance issues and have had it into the dealership or other Land Rover dealerships seven times. After their service tech failed t I’ve had severe maintenance issues and have had it into the dealership or other Land Rover dealerships seven times. After their service tech failed to fix my issue after two separate trips in; I was told to reach out to Aubrey Cook the Service Manager. I am now 23 texts, 9 calls and still ZERO follow up on my issue. He has stopped responding and is pretty much no longer helping in my giant lemon of a vehicle. It seems with this dealership that when they can’t fix, or have a solution they stop communication all together. Do NOT buy here. The true test of a dealership is how they respond when there is an issue. This place is terrible. Don’t buy from them as if there is any issue they’ll abandon you at the first chance they get. I’m filing a claim tomorrow with the BBB, Attorney General of Texas and exploring my legal options as this vehicle I bought is a giant xxx. More
by Steven Ricks
Employees Worked With
David Brewer III, Aubrey Cook, Edwin Viera
June 08, 2022
Christine from the service team is AWESOME! !!! I had air leaking from my tire. I was able to make an appointment online for early Monday morning. Christine came out to greet me when I arriv !!! I had air leaking from my tire. I was able to make an appointment online for early Monday morning. Christine came out to greet me when I arrived and worked quickly to resolve the problem. I was thrilled with how she took care of me! More
by LisaM
Employees Worked With
Christine Tennant
June 07, 2022
This branch is always clean and professional. Courteous staff. Our service advisor Edwin is the top. Spot on with there estimated time-frame. Courteous staff. Our service advisor Edwin is the top. Spot on with there estimated time-frame. More
by Pam.woodroof
Employees Worked With
Edwin
June 06, 2022
Christine did a great job communicating the major issue with my Discovery Sport. She worked with my insurance company to reduce the repair cost to me. She also arranged for a loaner during the entire proce with my Discovery Sport. She worked with my insurance company to reduce the repair cost to me. She also arranged for a loaner during the entire process. More
by Compassjh
Employees Worked With
Christine
June 05, 2022
I believe the service consultants are doing the best they can within the rules they have to follow. I got great service and continuous updates from Alejandro as my vehicle was serviced. A parts shortage can within the rules they have to follow. I got great service and continuous updates from Alejandro as my vehicle was serviced. A parts shortage had my car in their shop for nearly a month, but I know how supplier de-commits can go so not really his fault. My biggest bone to pick is dealer pricing is about double what you would expect, so A major repair is going to be really, really expensive. More
by Darryl D.
Employees Worked With
Alejandro
May 31, 2022
I've been going there for the past 3 to 4-yrs, since the JLR North dealership where I purchased the vehicle is too far from my home. Service was good, but this time it was great. I surely hope it stays th JLR North dealership where I purchased the vehicle is too far from my home. Service was good, but this time it was great. I surely hope it stays this way, and wasn't a one off for good ratings. More
by Missybbe
Employees Worked With
Edward
