Land Rover West Houston - Service Center
Katy, TX
203 Reviews of Land Rover West Houston - Service Center
Christine from the service team is AWESOME! !!! I had air leaking from my tire. I was able to make an appointment online for early Monday morning. Christine came out to greet me when I arriv !!! I had air leaking from my tire. I was able to make an appointment online for early Monday morning. Christine came out to greet me when I arrived and worked quickly to resolve the problem. I was thrilled with how she took care of me! More
This branch is always clean and professional. Courteous staff. Our service advisor Edwin is the top. Spot on with there estimated time-frame. Courteous staff. Our service advisor Edwin is the top. Spot on with there estimated time-frame. More
Christine did a great job communicating the major issue with my Discovery Sport. She worked with my insurance company to reduce the repair cost to me. She also arranged for a loaner during the entire proce with my Discovery Sport. She worked with my insurance company to reduce the repair cost to me. She also arranged for a loaner during the entire process. More
I believe the service consultants are doing the best they can within the rules they have to follow. I got great service and continuous updates from Alejandro as my vehicle was serviced. A parts shortage can within the rules they have to follow. I got great service and continuous updates from Alejandro as my vehicle was serviced. A parts shortage had my car in their shop for nearly a month, but I know how supplier de-commits can go so not really his fault. My biggest bone to pick is dealer pricing is about double what you would expect, so A major repair is going to be really, really expensive. More
I've been going there for the past 3 to 4-yrs, since the JLR North dealership where I purchased the vehicle is too far from my home. Service was good, but this time it was great. I surely hope it stays th JLR North dealership where I purchased the vehicle is too far from my home. Service was good, but this time it was great. I surely hope it stays this way, and wasn't a one off for good ratings. More
Brought in my car for an inspection without an appointment and they were able to get me in and taken care of. Very friendly team and pleasant waiting area. appointment and they were able to get me in and taken care of. Very friendly team and pleasant waiting area. More
The dealership is immaculate, the service team is exceptional! I bought my Range Rover in for it’s annual check up (it’s free for my birthday). They changed the oil, rotated the tires, even replace exceptional! I bought my Range Rover in for it’s annual check up (it’s free for my birthday). They changed the oil, rotated the tires, even replace one (I have tire insurance) handled a recall and washed my car in a timely matter. I was able to get to appointment on time. More