Land Rover West Houston - Service Center

I called the dealership because I was due for a service. They scheduled me weeks out for a routine service. In spite of having an appointment at 10:30 am they still didn’t have a loaner and was supposed to They scheduled me weeks out for a routine service. In spite of having an appointment at 10:30 am they still didn’t have a loaner and was supposed to call me when one came in but never did. I called later in the evening to follow up because I heard nothing from them and they said one had come in but forgot to call me. When I dropped the car off my service person wasn’t there and they gave me a dirty loaner and acknowledged it was dirty when giving me the keys. It was for 1 day although unacceptable I didn’t have a choice. I either take the car or wait more weeks. When I returned the car my service person wasn’t there again and the lady that I dealt with was not nice at all. They didn’t tell me anything about what was done and I didn’t receive a single report about what was completed, what needed to be done in the future, or even when my next service was needed??? I have owned many luxury cars BMW, Mercedes, Audi, Alfa Romeo, and Land Rover and refer a lot of business to dealers. All of the dealers regardless to my specific service rep being there or not, review what was done and provide documentation as to what they did. The long service waits, lack of attention and courtesy is confusing because all the other brands are able to do it and all of them are much busier than Land Rover. This is not the first time I experienced this type of service from this same dealership. More

Unsurpassed service delivered with friendly conversation. Timely access, quick turnaround, drinks available with nice customers. Timely access, quick turnaround, drinks available with nice customers. More

I was insulted by the car appraiser. His best line was you could sell the car somewhere else for more but you would be ripping them off. While he was offering 20k below trade in I will His best line was you could sell the car somewhere else for more but you would be ripping them off. While he was offering 20k below trade in I will never buy another Range Rover. More

Both sales and service are exceptional at Land Rover West Houston. They staff are friendly, knowledgeable, and communicate well. Every single visit to the dealership makes me feel welcome and valued. This is Houston. They staff are friendly, knowledgeable, and communicate well. Every single visit to the dealership makes me feel welcome and valued. This is the best dealership around. More

Fast and great service by Edwin, always enjoy coming to this dealership. Thanks again for everything this dealership. Thanks again for everything More

Best service team! Everyone in the service department goes above and beyond to assist me. Everyone in the service department goes above and beyond to assist me. More

Excellent, fast service, the work is always completed on the first time 100%. Great customer service. the first time 100%. Great customer service. More

Service very nice and very respectful , i will come back for next service oil change for next service oil change More

It was a pleasant experience the representative was very helpful with my situation and took care of it very quickly helpful with my situation and took care of it very quickly More

My service rep was professional, knowledgeable, and friendly. He took the stress out of my service process. friendly. He took the stress out of my service process. More