Land Rover West Houston - Service Center

Louis was very attentive to me and what was going on with my vehicle. He explained the repairs that were needed as well as the cost. He made the experience extremely positive. my vehicle. He explained the repairs that were needed as well as the cost. He made the experience extremely positive. More

Jay gave me a detailed synopsis’s of the problem and provided feed back on the progress in a timely manner. He definitely built a long lasting rapport by showing he actually cares about the service that provided feed back on the progress in a timely manner. He definitely built a long lasting rapport by showing he actually cares about the service that’s being provided. More

I brought my Discovery in because the display screen would go in and out and would also get stuck on the reverse screen. There was also a rattle in my passenger side speaker, Morris was extremely profe would go in and out and would also get stuck on the reverse screen. There was also a rattle in my passenger side speaker, Morris was extremely professional and helpful. Thank you Sir for all your help!!!!!!! More

Always a pleasure working with Chad and Joseph! Experience is always extremely positive and really appreciate it! Experience is always extremely positive and really appreciate it! More

I was treated with the upmost professionalism by my service representative and by my shuttle driver. Both individuals were very courteous and attentive. service representative and by my shuttle driver. Both individuals were very courteous and attentive. More

This is a beautiful dealership and the people are just as beautiful! Everyone was very kind and helpful and Edwin did an excellent job of taking care of my concerns with my car. Not only were the problems ad beautiful! Everyone was very kind and helpful and Edwin did an excellent job of taking care of my concerns with my car. Not only were the problems addressed and fixed, but my car was beautifully cleaned when I came to pick it up! Great job thank you so much! More

Phonemail customer service and attention to detail on completion of services to my vehicle. Jay is excellent! completion of services to my vehicle. Jay is excellent! More

My service experience was good The service advisors were very professional and friendly. I would recommend it to anyone. very professional and friendly. I would recommend it to anyone. More

I called the dealership because I was due for a service. They scheduled me weeks out for a routine service. In spite of having an appointment at 10:30 am they still didn’t have a loaner and was supposed to They scheduled me weeks out for a routine service. In spite of having an appointment at 10:30 am they still didn’t have a loaner and was supposed to call me when one came in but never did. I called later in the evening to follow up because I heard nothing from them and they said one had come in but forgot to call me. When I dropped the car off my service person wasn’t there and they gave me a dirty loaner and acknowledged it was dirty when giving me the keys. It was for 1 day although unacceptable I didn’t have a choice. I either take the car or wait more weeks. When I returned the car my service person wasn’t there again and the lady that I dealt with was not nice at all. They didn’t tell me anything about what was done and I didn’t receive a single report about what was completed, what needed to be done in the future, or even when my next service was needed??? I have owned many luxury cars BMW, Mercedes, Audi, Alfa Romeo, and Land Rover and refer a lot of business to dealers. All of the dealers regardless to my specific service rep being there or not, review what was done and provide documentation as to what they did. The long service waits, lack of attention and courtesy is confusing because all the other brands are able to do it and all of them are much busier than Land Rover. This is not the first time I experienced this type of service from this same dealership. More

Unsurpassed service delivered with friendly conversation. Timely access, quick turnaround, drinks available with nice customers. Timely access, quick turnaround, drinks available with nice customers. More