Land Rover West Houston - Service Center

Although the service reps are polite , I feel like Landrover service does not support the luxury vehicle model and every time I go I have to fight for warranty issues, a loaner and for a call back. Landrover service does not support the luxury vehicle model and every time I go I have to fight for warranty issues, a loaner and for a call back. I love the Range Rover but I do not love the service or customer support . I was on the verge of purchasing my second Range Rover but will not purchase another one now . This is not the fault of an individual service man but the fault of the dealership and corporate office . You want to sell luxury vehicles but you don’t provide luxury support. More

BE AWARE THAT DEALER USING AFTER MARKET OR WRONG PARTS FOR YOUR EXPENSIVE CAR. I own 2020 bmw x7 m50i. I bought my car from auto nation ford dealer and i purchase 5 oil change with some discount at that FOR YOUR EXPENSIVE CAR. I own 2020 bmw x7 m50i. I bought my car from auto nation ford dealer and i purchase 5 oil change with some discount at that time. They told me i need to go to auto nation landrover dealer for an oil change because my car needs a special tool. I went to autonation landrover dealer for an oil change. After that my car started leaking oil. I taught its an engine problem and my car has warranty so I took the car to the bmw dealer and they told me who ever did the oil change they have spilled oil during oil change and made a huge mess under the car. They’ve cleaned it up and i came back home. After that car was still leaking oil so I took it back to bmw dealer. This time around lifted the car and find out they installed wrong oil filter and a wrong o ring. I discuss with the general manager and he agree they never use oem parts ANY CARS even with 200 k cars. Bmw dealer quoted me to fix the issue and they had to completely clean under the car due to lots of oil spill/leak. It cost me $500 and so I took this bill to the landrover dealership. They refuse to reimburse me this cost because I did not take the car back to them to service it. I just couldn’t trust them to do anymore work on my vehicle so i decided not to take my car back to them. I have also spend so much money to get my drive way clean up/ degreased and not to even mention time I had to take off from work to take care of this issues!! I have only asked them to be responsible for the charges to fix their mess up!! Which they refuse to pay!!! More

I Maurice always does a fabulous job getting me in and out when I’m having my car serviced at JLR great waiting area and coffee bar while you wait out when I’m having my car serviced at JLR great waiting area and coffee bar while you wait More

I have been servicing my Evogue here for years. Neat, welcoming environment with great staff professionalism. Neat, welcoming environment with great staff professionalism. More

Just had the first service on my 2021 Range Rover. The entire process, from scheduling to my interactions with my service representative was outstanding! The entire process, from scheduling to my interactions with my service representative was outstanding! More

They always take care of me and my vehicle. Very professional and fast with my service need. Very professional and fast with my service need. More

Immaculate environment-Service area, Bath rooms and waiting lobby; very courteous personnel; Waiting time very acceptable.. waiting lobby; very courteous personnel; Waiting time very acceptable.. More

I was provided with great service from drop off to pick up. My issue was resolved quickly and seamless. up. My issue was resolved quickly and seamless. More

I had an issue with my Discovery and I was assigned Louis as my service tech. He was very attentive and promptly responded to my inquiries. Hands down the best experience I have had with any service dept. as my service tech. He was very attentive and promptly responded to my inquiries. Hands down the best experience I have had with any service dept. Thanks again Louis for taking great care of your customers!! More

Always a great experience. Morris goes above and beyond to ensure I am happy with the service. Morris goes above and beyond to ensure I am happy with the service. More