Land Rover West Houston

Complete lack of customer service. Scheduled a service appointment at 10am. Spoke with the service desk 5 minutes prior to the appointment time and was asked to wait in the lobby an Scheduled a service appointment at 10am. Spoke with the service desk 5 minutes prior to the appointment time and was asked to wait in the lobby and they would be right with us. 30min later, no help, spoke with the desk agent again and was told Jose would help us in just a minute. 20 minutes later, Jose asks to move our car. We asked if we could be helped and were told, after 50 minutes from our prescheduled appointment, that he was busy with someone else. Decided not to make a scene or speak with the service manager since he also spoke with everyone except us. Will bring our business elsewhere. More

Great service overall, thanks to Edwin making this a seamless process. Car was serviced and was able to pick up within a couple of days! seamless process. Car was serviced and was able to pick up within a couple of days! More

My wife and I had the pleasure of working with Steven Hill again during our second new vehicle purchase from your dealership. And again, Steven left no rock unturned. He had detailed knowledge of the veh Hill again during our second new vehicle purchase from your dealership. And again, Steven left no rock unturned. He had detailed knowledge of the vehicle and took the time to point out every feature. He took the process to the next level during the test drive pointing out the tremendous capabilities of the 2023 Land Rover Defender. "Hook, Line and Sinker", we were not leaving your dealership without this very capable vehicle! For the second time my wife and I had the best car buying experience. Steven is simply the best! More

Morris in service department does know how to treat his customers well. The entire experience from buying car to utilizing service was excellent. customers well. The entire experience from buying car to utilizing service was excellent. More

Everyone from the sales guy to the financing guy was amazing and helpful! Hands-down the best service I have ever received buying a new car! My sales guy Branson has checked in on me multiple times sinc amazing and helpful! Hands-down the best service I have ever received buying a new car! My sales guy Branson has checked in on me multiple times since I bought my vehicle to make sure I am happy! This is definitely first class service at Land Rover West! More

My experience was great overall, Joseph was very consistent and explain everything related to car i was buy. Great job consistent and explain everything related to car i was buy. Great job More

Always an absolute pleasure doing business with Joseph Molina and Chad Tatum, they really know how to take care of their customers!!! Molina and Chad Tatum, they really know how to take care of their customers!!! More

I’m a returning customer. The experience was great. My salesman inquired of my expectations and wonderfully met them. The sales manager delivered my vehicle to my home and r The experience was great. My salesman inquired of my expectations and wonderfully met them. The sales manager delivered my vehicle to my home and returned my trade-in to the dealership. Very smooth process. When the time arises, I will return to upgrade my vehicle. More

My experience was quick, my car was cleaned, and the service personnel was very helpful! service personnel was very helpful! More

They have always been accommodating and helpful. Always back up their word. I highly recommend them Always back up their word. I highly recommend them More