Land Rover West Houston

Phonemail customer service and attention to detail on completion of services to my vehicle. Jay is excellent! completion of services to my vehicle. Jay is excellent! More

The service is very good and the staffs are very nice and professional! They kept me updated for the process of the maintenance and showed me a video of the issues that they found on my vehicle. professional! They kept me updated for the process of the maintenance and showed me a video of the issues that they found on my vehicle. More

Awesome service. Martin the GM was a huge help with the purchase of my vehicle. Martin the GM was a huge help with the purchase of my vehicle. More

Great Level of care and service at this dealership. Mr. Cohen was professional and fair during the process. Mr. Cohen was professional and fair during the process. More

This dealership was great especially my salesman. My was honest about everything I asked him about regarding prices. My was honest about everything I asked him about regarding prices. More

My service experience was good The service advisors were very professional and friendly. I would recommend it to anyone. very professional and friendly. I would recommend it to anyone. More

I called the dealership because I was due for a service. They scheduled me weeks out for a routine service. In spite of having an appointment at 10:30 am they still didn’t have a loaner and was supposed to They scheduled me weeks out for a routine service. In spite of having an appointment at 10:30 am they still didn’t have a loaner and was supposed to call me when one came in but never did. I called later in the evening to follow up because I heard nothing from them and they said one had come in but forgot to call me. When I dropped the car off my service person wasn’t there and they gave me a dirty loaner and acknowledged it was dirty when giving me the keys. It was for 1 day although unacceptable I didn’t have a choice. I either take the car or wait more weeks. When I returned the car my service person wasn’t there again and the lady that I dealt with was not nice at all. They didn’t tell me anything about what was done and I didn’t receive a single report about what was completed, what needed to be done in the future, or even when my next service was needed??? I have owned many luxury cars BMW, Mercedes, Audi, Alfa Romeo, and Land Rover and refer a lot of business to dealers. All of the dealers regardless to my specific service rep being there or not, review what was done and provide documentation as to what they did. The long service waits, lack of attention and courtesy is confusing because all the other brands are able to do it and all of them are much busier than Land Rover. This is not the first time I experienced this type of service from this same dealership. More

Unsurpassed service delivered with friendly conversation. Timely access, quick turnaround, drinks available with nice customers. Timely access, quick turnaround, drinks available with nice customers. More

I was insulted by the car appraiser. His best line was you could sell the car somewhere else for more but you would be ripping them off. While he was offering 20k below trade in I will His best line was you could sell the car somewhere else for more but you would be ripping them off. While he was offering 20k below trade in I will never buy another Range Rover. More