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Land Rover Troy
Troy, MI
401 Reviews
Land Rover Troy in Troy, MI treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. Stop by today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 401 reviews
June 10, 2018
Professional, Knowledgable, Excellent Customer Service I bought my first Jag from this location at the suggestion of Mrs. Elder and have always received great customer service and attention to detail. I pu I bought my first Jag from this location at the suggestion of Mrs. Elder and have always received great customer service and attention to detail. I purchased my newest Jag from Joan just before the closing of the Novi location. I consider this rating as an extension of that Novi experience since Joan is now with JLR Troy. If she is your sales person, you will be more than pleased with the interest and care she provides so that once you sign the documents - you will already feel welcomed to the Jaguar family knowing you will have excellent ongoing customer service and one of the finest vehicles ever - a JAG! My car has been in storage until very recently so I have a maintenance service check in a few days - just poreventative maintenance! More
by Jag1544
Employees Worked With
Joan Glass
June 08, 2018
Excellent experience! Top notch customer first service Greg met me right away, and within 30 minutes I was driving home in my new Range Rover! Greg was extremely helpful in the setting up of the app for my Greg met me right away, and within 30 minutes I was driving home in my new Range Rover! Greg was extremely helpful in the setting up of the app for my phone, and a quick run though of my new vehicle. I will be referring my colleges only to him. Thank you! More
by Cbush3721
Employees Worked With
Greg Hooper
June 02, 2018
First-time Jaguar customer My experience working with James was relaxed and educational. I was impressed by his friendly, professional manner. James was genuinely interested My experience working with James was relaxed and educational. I was impressed by his friendly, professional manner. James was genuinely interested in helping me decide which vehicle met my needs and his advice, when asked for, was helpful. I never felt as if I was being 'sold' a vehicle. My quesitons were all answered, whether in person, by phone or email. I am now driving my first Jaguar XE. More
by kramervskramer
Employees Worked With
James Wawrzyniak
May 30, 2018
Great salesman I must take a moment to sing the praises and extol the virtues of my salesman at Jaguar of Troy , MI. Greg Hooper guided me through a purchase experie I must take a moment to sing the praises and extol the virtues of my salesman at Jaguar of Troy , MI. Greg Hooper guided me through a purchase experience that was truly a "long and winding road" not because of any issues on his part, but of mine. First, he let me know that a very special car had come back on the market. Second, he demonstrated consummate patience and professionalism during the actual purchase process. Finally, when I had unexpected health issues that delayed my taking delivery of the car, he kindly arranged it to be stored on site untilI was able to pick it up I can hardly wait to buy another car from Greg. More
by DrJM911
Employees Worked With
Greg Hooper
May 08, 2018
Great experience We purchased a vehicle from Mr. Hooper who was extremely responsive and pleasant to work with. We would highly recommend him and the dealership to fa We purchased a vehicle from Mr. Hooper who was extremely responsive and pleasant to work with. We would highly recommend him and the dealership to family / friends. More
by Sanders
Employees Worked With
Greg Hooper
May 01, 2018
Greg did an excellent job. Greg was very helpful to work with. He was knowledgeable and provided wrong customer service. On a side note, I would recommend that money is spen Greg was very helpful to work with. He was knowledgeable and provided wrong customer service. On a side note, I would recommend that money is spent to improve the interior appearance of the dealership. I would also explore ways to expedite the closing process. More
by Seth
Employees Worked With
Greg Hooper
May 01, 2018
Best in Town! This was my best experience with Land Rover to date, this being my 4th Range. I have worked with other dealers in Detroit in the past but Greg was by This was my best experience with Land Rover to date, this being my 4th Range. I have worked with other dealers in Detroit in the past but Greg was by far the best. He was very professional and knowledgeable and made me feel like he valued my business unlike the other dealers. The managers I met were very nice and the finance guy did a great job explaining my options. More
by Rovergirl77
Employees Worked With
Brian and The finance guy, Greg Hooper
April 29, 2018
Great Service Personnel Enjoyed my experience in the service area! Thank you for advising what was necessary for my vehicle to maintain its performance. Larry in service made Enjoyed my experience in the service area! Thank you for advising what was necessary for my vehicle to maintain its performance. Larry in service made my experience enjoyable! More
by Ladyjag
Employees Worked With
Larry
April 24, 2018
Easy process James made the entire process very easy from the start. He explained the functions entirely so when I drove away from the dealership I knew how everyt James made the entire process very easy from the start. He explained the functions entirely so when I drove away from the dealership I knew how everything work. Very happy with my purchase. More
by atn F Pace
Employees Worked With
James Wawrzyniak
April 12, 2018
satisfied I've given this dealership a high rating because I did have an appointment and they took my vehicle right in and started working on it. They are ver I've given this dealership a high rating because I did have an appointment and they took my vehicle right in and started working on it. They are very very very friendly and more than one person said hello and ask if I needed help. The work was completed on time and they even washed it for me. thank you. More
by bailiff, next case
Employees Worked With
sue (i think) blond lady in service and larry
