Momentum Jaguar Volvo Land Rover - Service Center

Called Twice for service. Never received call back Spoke with receptionist promised a call back from Volvo service.. nothing called 2nd time nothing. Felt like I got brushed off Ended up going to We Spoke with receptionist promised a call back from Volvo service.. nothing called 2nd time nothing. Felt like I got brushed off Ended up going to West Houston Volvo. More

Service After being told I was receiving a loaner for my vehicles service I received an email saying I’d be taking a shuttle. Even though I had bought 4 vehic After being told I was receiving a loaner for my vehicles service I received an email saying I’d be taking a shuttle. Even though I had bought 4 vehicles from this dealership (2 of them Porsches) I was denied a loaner. I was told that my service didn’t qualify for a loaner. I also deal with Sewell Audi which gives you a loaner for any service. They get it. This dealership is highly disappointing. More

customer services, terrible never again, Don’t go to this dealer, never returned phone calls, bad attitude. I just moved from Miami to Houston, Huge difference in quality of ser never again, Don’t go to this dealer, never returned phone calls, bad attitude. I just moved from Miami to Houston, Huge difference in quality of service More

Dealer locked my key in the drawer for 35 mins Don’t go to this dealer — I paid for minor service after taking an early flight back to Houston. After being told their “computer system” that ke Don’t go to this dealer — I paid for minor service after taking an early flight back to Houston. After being told their “computer system” that keeps all keys in a locked drawer was “down” I waited 30 minutes (after paying) and eventually took Uber to pick up my kid at school. No manual override key, they said. Matt — my service guy — was fine — not his fault his bosses put in a stupid and ineffective key system. It would be comical if it wasn’t so pathetic — I’d taken an early flight back to pick up my kid and was late picking him up. Not first underwhelming experience at this dealer — go to Motorcars Ltd in Houston for service and/or repairs in all Rovers and ask for Mike. More

Poor Customer Service Making an appointment by phone with the appointment desk continues to be an absolute nightmare. I have a jag and this marks the third time that I've m Making an appointment by phone with the appointment desk continues to be an absolute nightmare. I have a jag and this marks the third time that I've made an appointment for service and had the same awful experience. My check engine light came on two days ago, so I immediately called to make an appointment and was told someone would call me back to try to get me in soon since I'm worried about continuing to drive the car under the circumstances. No one ever called. I called back and was disconnected twice before finally talking to someone at the appointment desk who scheduled my service for next week (6 days away) even after learning that my check engine light is on. No advise, no warnings, no consultation - I just need to continue to drive around for 6 days with my check engine light on before Momentum will service my jag. That's ridiculous! My husband has a Toyota and he warned me about Jaguar's service. More

strange - keep complaining to customers all the time Jerry was complaining about everything all the time. Mostly have nothing to do with my service at Momentum. I would not recommend service with hi Jerry was complaining about everything all the time. Mostly have nothing to do with my service at Momentum. I would not recommend service with him. More

Delay in service, poor response and horrible service I purchased me vehicle from this dealer new in 2011, and have had consistently horrible service by this dealer. The service technicians are not relia I purchased me vehicle from this dealer new in 2011, and have had consistently horrible service by this dealer. The service technicians are not reliable, they turnover every year, and never return calls. Despite having appointments for service, my car was not seen or worked on for five days. Despite regular maintenance and service at the dealer, worn seals and leaks were overlooked until another service provider identified them during inspection. More

Inefficient and discourteous Had my Volvo inspected, for state registration. 7 days later, I was finally told that it was not done properly, in that the report was not transmitted Had my Volvo inspected, for state registration. 7 days later, I was finally told that it was not done properly, in that the report was not transmitted to the State for the completion of the registration. No report was given to me, I was made to pay, and told that it was in the car; when in fact a report was never printed. This was denied in numerous conversations, only to find that this was in fact written on the receipt. I made 5 calls to the service advisor,none were returned over a 6 day period. It was only when I asked to speak to the GM that I was spoken to, and an attempt was made to resolve the situation. This is unacceptable and I have very little interest in me or my family buying a car from this dealership. Systemic failure, for what should be a simple matter. More