Land Rover Southwest Houston

Poor Customer Service Making an appointment by phone with the appointment desk continues to be an absolute nightmare. I have a jag and this marks the third time that I've m Making an appointment by phone with the appointment desk continues to be an absolute nightmare. I have a jag and this marks the third time that I've made an appointment for service and had the same awful experience. My check engine light came on two days ago, so I immediately called to make an appointment and was told someone would call me back to try to get me in soon since I'm worried about continuing to drive the car under the circumstances. No one ever called. I called back and was disconnected twice before finally talking to someone at the appointment desk who scheduled my service for next week (6 days away) even after learning that my check engine light is on. No advise, no warnings, no consultation - I just need to continue to drive around for 6 days with my check engine light on before Momentum will service my jag. That's ridiculous! My husband has a Toyota and he warned me about Jaguar's service. More

Unprofessional Behavior The sale staff was great but once I got to financing and closing out the deal, all fail apart. After spending most of the day in the showroom, They a The sale staff was great but once I got to financing and closing out the deal, all fail apart. After spending most of the day in the showroom, They advise my credit score was lower than I have. To eliminated the agruement, I decided to pay in cash with a personal check which manager and finance refused. Then I was advised it was cooperate policy on checks. The floor manager then advised me if I could demenstrate that I had money in bank he would take the check. I was offended by the approach, a message of a potential thief and lier when he could have call the bank without questioning me if I had funds. Plus what happened to the corporate policy. It's seems it's all a judgement call and not a policy and offensive in they way they decide to take the check or not. He actually want me to show him my back account balance on bank app which I refused his request and the vechicle. Bought the same vechicle from.Houston Central, who provided great professional services. Enjoying my new Jaguar. More

Excellent service Ron Roath has made my first Land Rover buying experience an amazing one. I will recommend him to anyone. Thank you Momentum Land Rover, Mike ( Managae Ron Roath has made my first Land Rover buying experience an amazing one. I will recommend him to anyone. Thank you Momentum Land Rover, Mike ( Managaer) for the amazing deal. More

strange - keep complaining to customers all the time Jerry was complaining about everything all the time. Mostly have nothing to do with my service at Momentum. I would not recommend service with hi Jerry was complaining about everything all the time. Mostly have nothing to do with my service at Momentum. I would not recommend service with him. More

Completely Satisfied!!! Loved Marco! Professional, understanding, and no undue pressure. Marcus made sure we left happy and with what we wanted. The customer service was phenomenal and th Professional, understanding, and no undue pressure. Marcus made sure we left happy and with what we wanted. The customer service was phenomenal and they do what they say they will do. Will definately be back! More

Bojan Sacerkadic was very professional, attentive, I visited this dealer 2 times, and both times staff was very friendly, I loved the atmosphere, they all listen to your needs , and help you in the bes I visited this dealer 2 times, and both times staff was very friendly, I loved the atmosphere, they all listen to your needs , and help you in the best way they can, I really want to thank Bojan Sacerkadic for taking care of me, he was just awesome, I was pleased with his service, I highly recommend Bojan Sacerkadic More

Great experience David was a great help and convinced me about Volvo as I didn’t know the brand. A great choice and now I will be a life time Volvo owner. David was a great help and convinced me about Volvo as I didn’t know the brand. A great choice and now I will be a life time Volvo owner. More

Bad Infomation & Terrible Service Terrible experience with this company. Bought pre-owned car for cash after promised they have title in hand. Now, almost two months later, still waiti Terrible experience with this company. Bought pre-owned car for cash after promised they have title in hand. Now, almost two months later, still waiting on title and getting complete run around. Do not return calls. They have my money... More

Michelle was great! I wasn't really planning on buying a Volvo, but I happened to check Momentum's web site on a Saturday morning and they had an R-design S60 on sale for I wasn't really planning on buying a Volvo, but I happened to check Momentum's web site on a Saturday morning and they had an R-design S60 on sale for $11,000 below list. Now, it was a year old 2016 model but still technically new. I couldn't believe the deal so I stopped by to check it out. The car was already out in front of the dealership when I arrived, though I hadn't called or anything. Michelle met me when I walked in and told me if the car was out front, it was probably sold. It wasn't; it has been taken out front because someone else had an appointment to look at it a few hours later, but it wasn't spoken for yet. So, I got to take it for a spin. Michelle was friendly and knowledgeable and put on no pressure whatsoever. I drove it and decided to buy, which was a slight problem because I hadn't brought my checkbook for a down payment or the second set of keys to my car, which I traded in. Michelle got with the finance department and they quickly worked up a loan quote through Volvo for a great rate (1.9%), gave me a fair price on my trade-in, and even gave me the CPO warranty (7 years/100k miles bumper-to-bumper; better than the factory warranty), all in very short order, so I was able to close the deal quickly, then run home and grab my checkbook and clean out the old car. At some point during all this the sales manager Tom stopped by to check to make sure I was happy with how everything was going and to give me the lowdown on service; very professional. Overall a great experience. Admittedly, there was no haggling over price--the $11k off was a take-it-or-leave-it price--but I felt like the staff did a bang-up job making sure I still got taken care of otherwise. Totally unlike the Audi dealer I stopped at the day before, who acted like they'd be doing me a huge favor to sell me a car with tons of equipment I didn't want for only slightly less than list. More

fair negotiation I sent in a request via cars.com to see a vehicle. I received a prompt response and visited the dealership the next day. Negotiations were fair with I sent in a request via cars.com to see a vehicle. I received a prompt response and visited the dealership the next day. Negotiations were fair with no undue pressure from the sales person. More