Land Rover Southwest Houston

Super Sales and Service Purchased my first Volvo last November - Michelle Palin was wonderful & very helpful to deal with during my purchase process along with Janette Garcia Purchased my first Volvo last November - Michelle Palin was wonderful & very helpful to deal with during my purchase process along with Janette Garcia in Finance. Totally pleased. Jerry Bailey & shop mechanics very nice to deal with when I needed a couple of issues checked out. They addressed my concerns and were very informative along the way. Christopher with Enterprise was very helpful with the lease car while mine was in for repair. My whole experience with this dealership has been great! Thank you! More

great rep - Kevin Sturgess Kevin is awesome and does a great job helping me whenever needed. Been dealing with him over 20 years and 3 different Jags. My latest a 2013 XKR was f Kevin is awesome and does a great job helping me whenever needed. Been dealing with him over 20 years and 3 different Jags. My latest a 2013 XKR was fast, efficient and done quickly. No surprises! Thanks, Kevin More

"Nice Experience" Ms. Palin was very informative and explained everything in detail about the car we were interested in. She helped us in every step of the way and we Ms. Palin was very informative and explained everything in detail about the car we were interested in. She helped us in every step of the way and we had en enjoyable experience at the dealership. Thank you again. More

Not so great experience I brought my Land Rover in for its 45,000 mile scheduled service. I arrived at the appointment time scheduled (8am) and waited about 5-10 minutes out I brought my Land Rover in for its 45,000 mile scheduled service. I arrived at the appointment time scheduled (8am) and waited about 5-10 minutes out in the cold for them to open the doors. Looks like even though my appointment was 8 am, they decided it was okay to open late and come at about 8:07 am. The service advisor was the best part of the morning. Edwin Viera was very friendly and courteous throughout that morning. My service took about 2 hours. When I got to my LR4, I noticed that the driver's mat was muddy (not that way when I brought it) and they left the hood partially open so I had to get out and close it myself. As I was pulling out of the parking lot, the low coolant warning light went on, so I had to come right back. Of course, the service was supposed to include checking the fluids, so I don't know how that was missed. When I brought it back, they took another 1 hour to fix this problem. Don't know exactly why it took so long, but at least the warning light was no longer on. However, this time the center arm rest was noticeably blackened with an oily stain and the inside smelled like oil. I was eager to get out of there so I didn't bother asking them to clean up their mess. So, basically I came there at 8 am and left at 11 am for a simple oil change and a few basic checks. As an added bonus for the $424 I paid, I got a messy and smelly cabin. Thanks for the experience! More

Job Well Done! Mr. Mendoza made the pain of spending money over the Christmas season an enjoyable one and I will recommend the service shop (Mr. Mendoza) to my frien Mr. Mendoza made the pain of spending money over the Christmas season an enjoyable one and I will recommend the service shop (Mr. Mendoza) to my friends and family. He answer all my questions and ensured my needs were fulfilled. The best! More

Excellent Service Originally scheduled to have annual maintenance performed on Saturday. A few days before, check engine light came on so rescheduled to Friday in case Originally scheduled to have annual maintenance performed on Saturday. A few days before, check engine light came on so rescheduled to Friday in case repair was more involved. They diagnosed the problem and Service Advisor Billy Peterson kept me informed of progress. When I got home, I noticed that the side mirrors did not fold in when locked. I left message for Billy and he called me back within 10 minutes and walked me through the reprogramming process. Have always had super service at this dealership. Employees are very friendly and professional and the waiting room is quite comfortable with coffee, tea and light snacks. More

Good experience Easiest ever car purchasing experience (less than 2.5 hours in total from test-driving to leaving the dealership with a brand new S80). Eric was very Easiest ever car purchasing experience (less than 2.5 hours in total from test-driving to leaving the dealership with a brand new S80). Eric was very helpful to be responsive & objective (i.e., advising instead of selling) More

Thank you Jerry and the mechanics who worked on my car were great to talk to and dealt with the problem quickly and efficiently. I'm happy to have my car back i Jerry and the mechanics who worked on my car were great to talk to and dealt with the problem quickly and efficiently. I'm happy to have my car back in great shape. This was also the dealership where I purchased my vehicle. Very happy customer and would recommend to anyone. More

buying new LR2 Good experience, good service. Found sales person helpful and knowledgeable. Would recommend to friends and family. LR 2 was just what i was looking f Good experience, good service. Found sales person helpful and knowledgeable. Would recommend to friends and family. LR 2 was just what i was looking for at the right price. More

Customer Service. attitude of sales person pathetic once they sell you some thing then they don't know you your problem is your problem they don't care about you any mo attitude of sales person pathetic once they sell you some thing then they don't know you your problem is your problem they don't care about you any more such a big dealership but service very bad sorry to say that. More