Land Rover Southwest Houston

F Type R Just bought a 2016 F type R from Momentum. Staff was extremely helpful. I picked out the car, did a test drive, 15 minutes of paperwork, went to lunch Just bought a 2016 F type R from Momentum. Staff was extremely helpful. I picked out the car, did a test drive, 15 minutes of paperwork, went to lunch and when we got back, the car was ready. The price was fair... we all have to make a living, and it was an easy process. I couldn't have been more pleased with the car or the process. More

Good work ... but questionable customer service Brought my vehicle in for service, and while the work performed was good, the promised updates and follow-thru never materialized. In fixing our car t Brought my vehicle in for service, and while the work performed was good, the promised updates and follow-thru never materialized. In fixing our car the first time, the service/repair shop broke some interior plastic parts which they said would have to be ordered from the factory and would take just a few weeks. Well, nearly three months later and after 5 calls that I made (they never once called us) the parts finally arrived, even though when I called today to yet again check on the parts, they said they have no record of the order whatsoever, to which I very quizzically and frustratingly replied with an invoice number, and then, pow, boom, shazam!- the parts magically appeared ?!? Seriously ?!? (save your receipts folks). Very disappointing to see a dealership be so quick to take a family's hard-earned money, yet so slow (in fact, non-responsive) in keeping a customer informed on any status. Neither our service advisor nor any parts employees ever called us, not even once. Mind you, the part is not super critical to the cars function, but broken pieces (that the dealership themselves caused) are unsightly on a $60k+ luxury car. This whole silly matter would be understandable/tolerable if it was a Chevy, Kia or cheap Honda, but definitely not something you expect from a dealership selling and servicing Jaguars. It's a simple matter of principle and integrity, nothing more. Be cautious and vigilant, and be prepared to spend time/do work as a customer when/if dealing with Momentum. More

Excellent experience My husband and I bought a brand new car at Momentum from Ron Roath. He was not pushy and made the experience as easy and delightful as possible. He wa My husband and I bought a brand new car at Momentum from Ron Roath. He was not pushy and made the experience as easy and delightful as possible. He was honest from day one about negotiations, final price, service, etc. Ron was invested in our best interest and more than anything, wanted us to be happy and make sure we got exactly what we wanted. The very best experience we have ever had at any dealership and I have bought LOTS of cars!!!!! When our vehicle came in, he called us up immediately and took care of as much paperwork over the phone as possible so we would not have to wait long at the dealer. He is always a phone call away to answer any questions and truly values customer service. He knows his cars to the T and does not feed you your usual car dealer banter. It's honest, straight to the point, sincere service. I guarantee, use Ron and you will not be disappointed! More

Love My Volvo Steven Hill - sales, Roxana Andrade - finance and Ben Dugger - GM did a fabulous job of taking care of us in our Volvo car buying experience!!! Steven Hill - sales, Roxana Andrade - finance and Ben Dugger - GM did a fabulous job of taking care of us in our Volvo car buying experience!!! More

Worst Customer Service This dealership and its employees will jump through hoops to get you in a car and then leave you completely high and dry. Less than 30 days after pur This dealership and its employees will jump through hoops to get you in a car and then leave you completely high and dry. Less than 30 days after purchase we have a serious water leak through the sunroof of our $60k car. Thirty days in their service department and still no vehicle. We were provided with a dirty, obviously smoked in and had pets loaner vehicle that was smaller. They will not respond to calls including the manager, service manager, or anyone else. They deferred all issues to Volvo Customer Care which in turn refers you right back to the dealer. Absolutely shameful. If you want a Volvo, and I love their vehicles, please do yourself a favor and buy ANYWHERE but here. Anywhere. 2016 Volvo XC90 Chief Warrant Officer, United States Army More

Repair of Volvo C-70 Jerry did a great job of having my Volvo repaired. He listened to the description of my problem (a bumpy ride) and conducted a through inspection. Jer Jerry did a great job of having my Volvo repaired. He listened to the description of my problem (a bumpy ride) and conducted a through inspection. Jerry took a test drive, verified warranty and service contract coverage and phoned to communicate. He phoned several times to say the inspector was following up and the estimated price. I appreciate his professionalism and time. I am very glad I purchased the extended warranty at Momentum. There is a quality focus and product knowledge which translates into great service. Thank you Jerry. More

Shady Salesman Move Not happy with salesman, Ron Roath. He started out great, but when it came to negotiating the final price, I asked if he would throw in tinting the t Not happy with salesman, Ron Roath. He started out great, but when it came to negotiating the final price, I asked if he would throw in tinting the two front windows for free. We were putting $10,000 down on the car. He said sure, but would need $200 cash to pay tint guy, so would only owe $9800 down, but paperwork would still show $10,000 down payment. It is my fault for not reading the paperwork detail by detail, but it turns out we only put down $9800 on the car. No way tinting two front windows cost $200 and we are financing $200 more than we should be. Nice move Ron..... More

Best car buying experience ever! Elias made our car buying experience a great one. He is very knowledgeable and enthusiastic. He is also very straight forward and made our car buying Elias made our car buying experience a great one. He is very knowledgeable and enthusiastic. He is also very straight forward and made our car buying experience a breeze. We will definitely recommend Elias and Momemtum to friends and family. More

Car sales the way it should be Jesus Phillips at Momentum sold me a car at what I consider was a reasonable price. Arrangements could be made with him with a handshake, paperwork ha Jesus Phillips at Momentum sold me a car at what I consider was a reasonable price. Arrangements could be made with him with a handshake, paperwork handled in minutes and he even delivered the car to my office after 8:00 pm when it was not ready in time at the shop. It was a pleasure dealing with him and I would recommend that anyone else should do so. More

Above & beyond customer service of sales consultant I want to give extra great rating to my sales consultant, Elias Nawas. He has gone above and beyond his responsibilities with the sale of my car. B I want to give extra great rating to my sales consultant, Elias Nawas. He has gone above and beyond his responsibilities with the sale of my car. Besides of great attitude and professionalism, he took initiative to call the previous car owner and drove to her house to get the 2nd key for us. That was very nice of him and we appreciate all his hard work and effort. We know for sure who we will go to next time when we need a car at Momentum at your location. Also, we will recommend Elias to our friends and family as they need a car there in the future. He made us feel comfortable being there as his managers were not so. However, we don't mind since he was the main person we dealt with and we felt that we were treated with respect from him. Also, Sara in finance department was extremely helpful and professional. Thanks for being a part of our life! More