Land Rover Southwest Houston

Inefficient and discourteous Had my Volvo inspected, for state registration. 7 days later, I was finally told that it was not done properly, in that the report was not transmitted Had my Volvo inspected, for state registration. 7 days later, I was finally told that it was not done properly, in that the report was not transmitted to the State for the completion of the registration. No report was given to me, I was made to pay, and told that it was in the car; when in fact a report was never printed. This was denied in numerous conversations, only to find that this was in fact written on the receipt. I made 5 calls to the service advisor,none were returned over a 6 day period. It was only when I asked to speak to the GM that I was spoken to, and an attempt was made to resolve the situation. This is unacceptable and I have very little interest in me or my family buying a car from this dealership. Systemic failure, for what should be a simple matter. More

Bought a used Honda Pilot. Great service and patience from george and his team. Drove 2 hours to get this car and they did not disappoint. If I ever can afford a jaguar or Land Great service and patience from george and his team. Drove 2 hours to get this car and they did not disappoint. If I ever can afford a jaguar or Land Rover, they would be the place to come. More

Excellent Experience We purchased a pre-owned vehicle this morning from Momentum Jaguar and worked with Justin Shutter. I had spoken with him on the phone prior to our vi We purchased a pre-owned vehicle this morning from Momentum Jaguar and worked with Justin Shutter. I had spoken with him on the phone prior to our visit and he had the vehicle we had discussed all ready to go. It was exactly as advertised and after a short test drive we went inside to work out the deal. He treated me with the utmost professionalism and we are very happy with our purchase. More

Update to Customer Service Update to the overall experience with Momentum Land Rover 6/21/2017 - The dealership has done a complete turn around from my first experience below. T Update to the overall experience with Momentum Land Rover 6/21/2017 - The dealership has done a complete turn around from my first experience below. They've done everything they said they would and have really done a great job. I appreciate everything and if you are looking for a dealership who will take care of your service needs, this is the place! Keep up the great work and work on the first impression to come across this way when someone calls with a concern. It's good to know that you care about the customer and generate an environment that is friendly, courteous and professional. Update to my review below 6/14/2017 - I took the vehicle into the service department Monday and the experience was totally different than the call on that previous Saturday. There was a 180 degree turn in the attention to my concerns and solutions. They supplied me with a loaner quickly and were very professional and courteous. They have changed my feelings from the first impression. They've also found the problem to our vehicle and should have it repaired tomorrow. I'll give my final review when we pick up the vehicle. I will say for now, they're exceeding my expectations based on the initial contact. I have a 2015 Range Rover Evoque that has a check engine light come on and the vehicle isn't running nor shifting properly. I called this morning to get some help and was told that they only have a skeleton crew and their loaner department isn't open today. The next available appointment is at the end of June. I've purchased a Cadillac and was treated as a VIP when I had service concerns. They went out of their way to make sure that my concern was taken care of immediately. They provided a loaner for every type of service with no questions. Momentum treats you like they're doing you a favor by just talking to you. I update this rating once they have completed taken care of my concern for a more complete rating. More

Good services Good service reps ,friendly, courteous ,knowledge and helpful. this 25 words minimum is too long for a survey. cannot always have words of 25 all th Good service reps ,friendly, courteous ,knowledge and helpful. this 25 words minimum is too long for a survey. cannot always have words of 25 all the time More

Spring Car Service Clinic I had made an appointment the previous week for their car service clinic. My appointment time was 1:00pm and the reservationist asked that I be there I had made an appointment the previous week for their car service clinic. My appointment time was 1:00pm and the reservationist asked that I be there 15 minutes prior. So, I show up before 12:45 and wait to be served at 1:00pm. That did not happen. My service agent did not approach me until near 2:00pm. I was finally done and out of there by 3:15. So, I miss 3 hours of work for a 1 hour service. Why take appointments if you are not going to honor them? The service center should have enough staff to cover the work that has been scheduled. This is not the first time that I have had issues with the service center wait times. This is one reason I no longer take my Volvo there for service. I may not take it there again for their service clinics in the future. More

Exellent Experience Joseph was a pleaseure to work with on my used car purchase. He was polite and very professional. He made the buying process very comfortable. Joseph was a pleaseure to work with on my used car purchase. He was polite and very professional. He made the buying process very comfortable. More

No pressure. Great service John has more knowledge and history of these products than anyone at any of the dealerships I visited. He makes the process a pleasant experience. I John has more knowledge and history of these products than anyone at any of the dealerships I visited. He makes the process a pleasant experience. I would recommend this dealership and John to anyone. More

Exactly what I wanted and asked for I had a bad experience at Land Rover Central in Houston. So I went to Southwest, knowing they are the same company and I explained the service was poo I had a bad experience at Land Rover Central in Houston. So I went to Southwest, knowing they are the same company and I explained the service was poor. I spoke with Bojan Secerkadic - he was quick, efficient, friendly and most of all listened to all my needs - and delivered! I worked with Ana Diaz on the financing and she explained everything and answered all my questions. I was in and out quickly and efficiently, which is always nice when purchasing or leasing a vehicle. I would highly recommend Bojan and Ana to anyone looking for a great car buying experience. I'll be going back to them for sure. More

Nice Experience! During this past Super Ball weekend, I traded in my 2005 LR3 with a Range Rover Sport. My family has driven Land Rovers before so I was already sold During this past Super Ball weekend, I traded in my 2005 LR3 with a Range Rover Sport. My family has driven Land Rovers before so I was already sold in the powerful engine, spacious and safe SUV's that Land Rover offers. The high light of my experience was Bojan, Very professional, knowledgeable and pleasant sales consultant. The young lady who he assigned to help me in the finance department was also nice and caring trying to find me the right loan term. Very friendly staff! I had already been shopping around for a couple of weeks at different dealerships and I wasn't sure about driving all the way to South West Freeway LR dealership to continue to look for more options..... but I'm glad I did because it was WORTH IT!!! Thanks again Bojan! More