Land Rover South Dade - Service Center

What a terrible service department, I dropped off my car 2 days ago, don’t have a loaner from them and they still haven’t even look at my car. What the other reviews say, rhetoric answers and lots of BS. Do 2 days ago, don’t have a loaner from them and they still haven’t even look at my car. What the other reviews say, rhetoric answers and lots of BS. Don’t take your car there!!!!! Carlos and Sam terrible service adjusters, and the manager Henry is less of help, as the other 2 service adjusters. More

The dealership South Dade Land Rover refused to work on my vehicle. Customer service is absolutely horrible and intolerable. The Service Director Dayron Gonzalez personally called me and stated that the d my vehicle. Customer service is absolutely horrible and intolerable. The Service Director Dayron Gonzalez personally called me and stated that the dealership will not work on my vehicle in retaliation from me calling Land Rover Corporate Offices related to there unprofessional service practices. I would highly recommend that anyone wanting to get their Land Rover serviced, not to use this dealership. They are unprofessional, retaliatory, and totally lack the moral standards to take care of their customers with courtesy and respect. More

Horrible service department Making an appointment means nothing. They take your car in at the appointment but do not actually look at car for several days. I took my car in with Making an appointment means nothing. They take your car in at the appointment but do not actually look at car for several days. I took my car in with an appointment and, when pressed, they admit that they would look at the car in three to five days. If they have to order parts it would take more days before any work is done. They will not provide you a loner if you did not purchase the car at that dealership. They lie about the progress and then try to up sell you on other services. More

Fernández Until today I was not completely sure what was happening with my 2017 Range Rover car until I went to service (Land Rover South Dade) dealers and repo Until today I was not completely sure what was happening with my 2017 Range Rover car until I went to service (Land Rover South Dade) dealers and reported my vehicle to the assigned service manager, Richard Valdivia, an excellent person and very attentive. He discovered, while doing the annual checkup, that the front camera of the car had never worked, he reported this to the technician and head of service in that dealership, Jose Mojeda, who claimed that the camera was broken due to a large frontal impact on my vehicle, a diagnosis that took me by surprise since the car was brand new and did not have any mark or bump, after many days with a rented Chevrolet Cross I was told I had to pay $ 603.00 for the camera to be fixed and I did not believe this was right so I called Land Rover USA and an investigation was done where it was decided that I should seek a second opinion at other dealerships. Days later I had an appointment at Land Rover fort lauderadade, it took me 55 minutes to get there. There I was greeted by attentive and responsible people, who had no debt or commitment to me, who had not sold me the car, had never met me, but their kindness and professionalism surpassed everything and Mrs. Karin Vargas and Mr. Mike Kennom fixed the problem for me in less than 15 minutes. The camera was not broken, it was simply disconnected, as I had said it had never worked, and it only cost me a “thank you” and my thanks once again goes out to that team of professionals from LAND ROVER FORT LAUDERDALE. It's shocking that the service and management of Land Rover South Dade is so poor and that it puts a high-end car firm such as Land Rover so far below the bar of excellence and service that is expected. I want to include that the man that sold me this car, Rene Lopez spoke several times with the manager of Land Rover South Dade and the manager was adamant that the camera was broken and not simply disconnected, as it was in actuality. More

Efficiency and professional Carlos Salas was very professional and self explanatory about the needs of service my vehicle needs. My vehicle where clean and well fixed. Thanks, Carlos Salas was very professional and self explanatory about the needs of service my vehicle needs. My vehicle where clean and well fixed. Thanks, Domingo Hernandez More

Friendly and effecient The personnel are very friendly and professional in their handling of the service of the car. Also they were very helpful to make my stay pleasant The personnel are very friendly and professional in their handling of the service of the car. Also they were very helpful to make my stay pleasant More

Service check NicoleAt South Dade land rover, was extremely helpful she was efficient and courteous she resolve the problems quickly I couldn’t of had a better serv NicoleAt South Dade land rover, was extremely helpful she was efficient and courteous she resolve the problems quickly I couldn’t of had a better service experience More

Very efficient My service advisor Scott Guhin made the service experience easy. My vehicle was ready before the estimated time of completion. Will definitely recomm My service advisor Scott Guhin made the service experience easy. My vehicle was ready before the estimated time of completion. Will definitely recommend Scott Guhin. More

Tire issue Showed up last minute with the slow leak in my tire which concerned me Nelson took care of me right away I was in and out within 45 minutes really rea Showed up last minute with the slow leak in my tire which concerned me Nelson took care of me right away I was in and out within 45 minutes really really appreciate that. I do A lot of highway miles and I need to be safe Nelson took care of me ASAP. Awesome customer service. More

Excelent I loved the super service and they left my car super clean, thanks for the attention always super, Nelson is the best service advisor in south dade I loved the super service and they left my car super clean, thanks for the attention always super, Nelson is the best service advisor in south dade More