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Land Rover Rocklin

Rocklin, CA

4.8
113 Reviews
Welcome to Land Rover Rocklin Land Rover Rocklin in Rocklin, CA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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4545 Granite Dr

Rocklin, CA

95677

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Showing 113 reviews

November 03, 2024

While their dealer notes claim "This vehicle has been through a rigorous inspection and reconditioning process" my 2024 Genesis GV80 with 2000 miles was delivered to me out of state with undisclosed exte More

by ENGINEERLAMA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Finance manager-Karan Sood & Sales manager-Mike and sale representatives
Nov 04, 2024 -

Land Rover Rocklin responded

Thank you for sharing your experience with us. We know that purchasing a vehicle from a distance can come with added concerns, so we were pleased to accommodate a third-party inspection by your local friend to help ensure the vehicle met your expectations. We do strive to deliver all vehicles in top condition, though we understand that standards of cleanliness can vary. When you expressed your concerns about detailing, we worked to offer solutions, including a contribution toward an additional professional detail. I apologize that these efforts did not meet your expectations and you felt the best outcome was to return the vehicle. At Land Rover Rocklin, we aim to provide 5-star experiences to all customers so I apologize again that your experience did not meet that standard. Thank you, Ron Thomas, Jr. General Sales Manager.

Nov 04, 2024 -

ENGINEERLAMA responded

The condition of the vehicle is well documented. For now, I will let the BBB handle the complaint.

November 01, 2024

Taylor was very helpful and patient in helping us make a big decision about purchasing our new Range Rover Sport. His knowledge about the vehicle was excellent and he was very good at explaining the fine de More

by DERRICK.ANDREWS79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Inocelda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Land Rover Rocklin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Derrick, please let us know. Eddie Thomas General Manager ethomas@niello.com (916) 632-3231

October 30, 2024

Neil was very kind and helpful. He answered all of our questions thoroughly and even took time have a follow up call with us the next day to review some options and features on our More

by KRISTI4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neil Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Wellington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Land Rover Rocklin responded

Thank you for your business and this review. We're happy to hear Neil was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eddie Thomas General Manager ethomas@niello.com (916) 632-3231

October 25, 2024

Richard was very helpful as always! He will be first we will contact when ready for the next car. More

by MURADUDENIS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Huth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Land Rover Rocklin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Richard here at Land Rover Rocklin. Eddie Thomas General Manager ethomas@niello.com (916) 632-3231

October 21, 2024

Taylor was a true professional helping us with ordering a custom 2025 Defender and exchanging our 2020 Defender. Easy process and friendly demeanor. Either knew or researched all our questions in a timely More

by KING.CALIFORNIA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Land Rover Rocklin responded

Thank you for choosing Land Rover Rocklin. Your feedback and rating mean a lot to us. We're glad Taylor was able to help, and we hope to see you again! Congratulations on your new 2025 Defender! Eddie Thomas General Manager ethomas@niello.com (916) 632-3231

October 15, 2024

Thank you for your help, it was a great overall experience. We look forward to the new Land Rover. More

by PUeckert
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Inocelda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Land Rover Rocklin responded

Thanks for your feedback on your recent visit to Land Rover Rocklin. It's great to hear that we were able to assist you and that you had such a positive experience. Eddie Thomas General Manager ethomas@niello.com (916) 632-3231

September 27, 2024

Taylor was fantastic to work with. Walked us through all of the features of the car. Got it in a week earlier than promised. Worked through two trade-ins with Austin and, after a li More

by RBRADLEY7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Wellington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elias Khoury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Land Rover Rocklin responded

Thank you so much for your kind words for Taylor and our team and for choosing Land Rover Rocklin! Please let us know if we can be of any more assistance. Eddie Thomas General Manager ethomas@niello.com (916) 632-3231

September 22, 2024

Neil is the best He wants to make sure everything is right.This is the fourth vehicle we have bought from him More

by TIMDEARY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neil Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Land Rover Rocklin responded

Tim, Thank you so much for your kind words for Neil, and for taking the time to leave us this wonderful feedback! We appreciate you being a loyal customer! Eddie Thomas General Manager ethomas@niello.com (916) 632-3231

September 14, 2024

My wife and I went to the dealership just to get an idea of models that she liked. They had a few models she particularly enjoyed then test drove her favorite. Working with Taylor we decided to move forward More

by JOHN@GRANITEBAYWEALTH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karan Sood
Sep 16, 2024 -

Land Rover Rocklin responded

John, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Congratulations on your new 2024 Sport Dynamic Range Rover! Thank you again for choosing Land Rover Rocklin. We look forward to having you as one of our valued customers for many more years to come! Eddie Thomas General Manager ethomas@niello.com (916) 632-3231

September 04, 2024

Faxon was great. No pressure, very knowledgeable and zero pressure. Would definitely work with him again! More

by rwaters4
Recommend Dealer
Yes
Employees Worked With
Austin Wellington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Faxon Rutledge
Sep 04, 2024 -

Land Rover Rocklin responded

It's great to hear that Faxon was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Land Rover Rocklin! Eddie Thomas General Manager ethomas@niello.com (916) 632-3231

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