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Land Rover Rockland

Rockland, MA

Overview
Reviews
Vehicles
4.7
397 Reviews
Call Dealership (781) 369-9202

1022 Hingham St

Rockland, MA

02370

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Showing 397 reviews

February 04, 2025

Terrible. Said it was fixed but when I got there it would not start. Then it took 7 months to fix and was given back with the needs service light on. The servi More

by Gm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Faulstich, Joe Anselmo
Report | Print
February 01, 2025

Honest, helpful, professional, excellent service. Have been with them for over 9 years. They are the best! More

by Dht216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Campanale, Tom Faulstich, Dean Campanale, Stephanie King
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Feb 03, 2025 -

Land Rover Rockland responded

Hi, we are so happy to read such a great review about Land Rover Rockland! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 28, 2025

I would recommend it for ease of buying a car but not for service. Concerns not addressed, have car for long periods of time, no rental provided, no call backs, or updates. Recently had my car fir 5 days More

by Hoganm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Campanale
Report | Print
Feb 01, 2025 -

Land Rover Rockland responded

Hi Melissa, Thank you for taking my call. As you mentioned, having a video of the issue you are having will be helpful to the technician to better diagnose what is going on with the noise from the seat. I have addressed the concerns you have with the service department. If there is ever a lack of communication from us please reach out to me. Thank you, Rob Kelleher General Manager Land Rover Rockland 781-896-3401 rkelleher@landroverhanover.com

January 20, 2025

Heart greeting, explained everything and took care of them.. very pleasant and informative and will be back again More

by Paul.harrington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Campanale
Report | Print
Jan 22, 2025 -

Land Rover Rockland responded

Hi Paul, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 15, 2025

I was very pleased with the service department. Mark was very helpful with solving multiple issues I was having with my vehicle. Nice, Friendly and informative! More

by Jmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Beecher, Tom Faulstich
Report | Print
Jan 18, 2025 -

Land Rover Rockland responded

Hi, we're happy you found Mark to be so supportive during your experience here at Land Rover Rockland. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 10, 2025

Tom was easy to deal with and there was goos communication on status of service. It was a very positive experience from start to finish. More

by Blake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Faulstich
Report | Print
Jan 11, 2025 -

Land Rover Rockland responded

Blake, we're happy you found our staff to be so supportive during your experience here at Land Rover Rockland. We are always more than happy to assist you if anything else comes up. Take care!

December 22, 2024

Good service, timely and personable. Service manager was able to provide information on software updates and recalls even though they cannot provide more than routine maintenance for my More

by Captain K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Campanale
Report | Print
Dec 26, 2024 -

Land Rover Rockland responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Land Rover Rockland! We are always more than happy to assist you if anything else comes up. Take care!

December 15, 2024

I was very pleased at the continuous level of service from Tom and Stephanie. Both work diligently to accommodate unforseen circumstances and display a high level of sincerity and candor throughout the p More

by mpwalbanese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Faulstich, Stephanie King
Report | Print
Dec 16, 2024 -

Land Rover Rockland responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 12, 2024

Excellent service department that kept me well informed and walked me through each service and cost. More

by lisashrayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Faulstich
Report | Print
Dec 14, 2024 -

Land Rover Rockland responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 07, 2024

Horrible. Rude staff. Poor communication. No plans to ever use or refer this dealership again. More

by SteveJG2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark, Stephanie King
Report | Print
Dec 13, 2024 -

Land Rover Rockland responded

We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please contact me, I would like to discuss how we can regain your trust. Rob Kelleher General Manager rkelleher@landroverhanover.com

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