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Land Rover Rockland

Rockland, MA

4.7
391 Reviews

1022 Hingham St

Rockland, MA

02370

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Showing 391 reviews

December 22, 2024

Good service, timely and personable. Service manager was able to provide information on software updates and recalls even though they cannot provide more than routine maintenance for my More

by Captain K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Campanale
December 15, 2024

I was very pleased at the continuous level of service from Tom and Stephanie. Both work diligently to accommodate unforseen circumstances and display a high level of sincerity and candor throughout the p More

by mpwalbanese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Faulstich, Stephanie King
Dec 16, 2024 -

Land Rover Rockland responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 12, 2024

Excellent service department that kept me well informed and walked me through each service and cost. More

by lisashrayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Faulstich
Dec 14, 2024 -

Land Rover Rockland responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 07, 2024

Horrible. Rude staff. Poor communication. No plans to ever use or refer this dealership again. More

by SteveJG2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark, Stephanie King
Dec 13, 2024 -

Land Rover Rockland responded

We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please contact me, I would like to discuss how we can regain your trust. Rob Kelleher General Manager rkelleher@landroverhanover.com

December 03, 2024

First class operation. Expert salesperson and most efficient finance operation. Would highly recommend this outfit. More

by david.lucey.jr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Erlandson
Dec 05, 2024 -

Land Rover Rockland responded

Hi David, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 22, 2024

Your are the most disorganized dealership I have seen. I stopped going to you for a BBQ long time until Tom I meet who was nice and helpful. Until I meet your employee dean who is from another planet. He More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Faulstich, Joe Anselmo, Emma Gabrielian, Dean Campanale, Stephanie King
Nov 27, 2024 -

Land Rover Rockland responded

None, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced with your recent service. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Robert Kelleher General Manager rkelleher@landroverhanover.com

November 07, 2024

First time at this dealership. Took it in for recall work. Had to wait a week for it to be completed unfortunately but otherwise everything was fixed. More

by matt.jj.sullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Faulstich
Nov 09, 2024 -

Land Rover Rockland responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

October 25, 2024

The service department is efficient, friendly and completed the work as estimated in time, workmanship and cost. More

by Jaswp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Faulstich, Emma Gabrielian, Stephanie King
Oct 27, 2024 -

Land Rover Rockland responded

Hi, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 22, 2024

Very pleasant experience. Transaction was fast and efficient Salesman was knowledgeable and answered our questions knowledgeablely More

by pvs52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melvin Beniquez
Oct 25, 2024 -

Land Rover Rockland responded

Hi, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!

October 22, 2024

Dean is great, keeps me informed and even delivered my Cara’s I couldn’t get in to collect. That is over and above!! Thank you! More

by sueglasspool123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Faulstich, Dean Campanale, Stephanie King
Oct 25, 2024 -

Land Rover Rockland responded

Hello, thank you for your kind review; we are happy to pass along your comments to Dean here at Land Rover Rockland! We are always more than happy to assist you if anything else comes up. Take care!

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