Land Rover Raleigh

I am extremely disappointed with my recent experience at Jaguar Land Rover Raleigh. We came to an agreement on pricing on a vehicle that we were interested in and scheduled a date and time to come in, fill Jaguar Land Rover Raleigh. We came to an agreement on pricing on a vehicle that we were interested in and scheduled a date and time to come in, fill out the paperwork, complete a pre-purchase inspection, and finalize the purchase. Throughout the morning and afternoon, I had several text message exchanges and phone calls with the sales manager, Jay. He confirmed that the date and time would work and provided details regarding who to make the cashier’s check out to. In order to ensure everything would go smoothly, I had to pay for overnight delivery of the cashier’s check. A couple of hours later, I received a text message from Jay stating that the vehicle was sold to someone else earlier in the morning. Keep in mind, Jay was providing the documentation and scheduling information to me in the afternoon and provided no indication that the vehicle was already sold. I understand that the dealership may not be able to hold vehicles for someone, but the lack of communication was simply unacceptable. We wasted valuable time and money trusting that the car was still available based on the information given to us. It’s clear that the dealership did not have the courtesy to inform us, even though they knew we were serious buyers. I would not recommend this dealership to anyone looking for reliable and honest service. Save yourself the hassle and go somewhere that values their customers’ time. More

I recently purchased a Defender 90 from the Land Rover dealership in Raleigh, and the entire experience was exceptional from start to finish. Claudius, my salesman, made sure the process was seamless. He dealership in Raleigh, and the entire experience was exceptional from start to finish. Claudius, my salesman, made sure the process was seamless. He went above and beyond to ensure I was well-informed about all the features and options, and there was never any pressure throughout the transaction. The dealership itself is top-notch, with a welcoming atmosphere and a professional team. I highly recommend them to anyone in the market for a Land Rover. Thank you, Claudius, for making this such a great experience! More

Phenomenal customer service from the start! Couldn’t have asked for a smoother transaction! Love my new car and would definitely use them again. Couldn’t have asked for a smoother transaction! Love my new car and would definitely use them again. More

Kevin and the entire team at Land Rover Raleigh were great! They exceeded our expectations for a quick, hassle-free experience! great! They exceeded our expectations for a quick, hassle-free experience! More

Kevin was recommended to us and we were pleased with his professionalism and willingness to assist us. professionalism and willingness to assist us. More

MY experience with Kevin and the team was really awesome. It was quick, seamless and I felt confident the whole time I had people working with me who cared about my outcome of the car buying purchase. It was quick, seamless and I felt confident the whole time I had people working with me who cared about my outcome of the car buying purchase. More

Title: Disappointing Experience at Range Rover of Raleigh Service Center I recently left my car at the Range Rover of Raleigh service center on a Sunday night, hoping for a smooth and efficient service ex Service Center I recently left my car at the Range Rover of Raleigh service center on a Sunday night, hoping for a smooth and efficient service experience. Unfortunately, my interaction with the service team has been nothing short of frustrating and disappointing. First thing Monday morning, I called to convey my issue. My service tech, "J," re-asked three questions that I had already answered. Despite the car being checked in on Monday, there was no follow-up or information provided about the diagnosis. When I reached out on Tuesday, "J" would only communicate via text and informed me that the car had still not been checked. I requested a telephone conversation, which he ignored. Instead, he began suggesting additional tests even though the initial diagnosis had not been performed. Frustrated, I called to speak with the service manager, "T." Within 15 minutes of that request, "J" called me. I asked why he was suggesting additional tests when I had not received any feedback regarding my car, nor the promised video from a certified technician. I reluctantly agreed to the tests but have not received a call back since our discussion. I left another message for service manager "T" on Tuesday but received no response. I called again at 7:45 AM and noon the next day, but still, no call back. It's disheartening to see all the wonderful reviews when my experience has been far from satisfactory. This is the second time this year that I've encountered such poor service. It makes me wonder if negative reviews are being hidden or buried by bots. If this is what Range Rover excellence looks like, I want no part of it. Beware, as it seems that some customers receive different levels of service. My experience at Range Rover of Raleigh has been extremely disappointing, and I urge potential customers to be cautious. More

Very efficient and easy to work with. Very personable to work with. Enjoyable experience. Nice Very personable to work with. Enjoyable experience. Nice More

Kevin was such a sweetheart and did everything in his power to help us while getting the new car. Will definitely do business with him again! power to help us while getting the new car. Will definitely do business with him again! More

Claudius was wonderful! He was informative and knowledgeable. Made our experience memorable! Highly recommend Claudius! He was informative and knowledgeable. Made our experience memorable! Highly recommend Claudius! More