Land Rover-Peoria - Service Center

Excellent customer service. Very polite and knowledgeable. Professional workmanship. Helpful with scheduling and providing an available time to which work will be completed. Very polite and knowledgeable. Professional workmanship. Helpful with scheduling and providing an available time to which work will be completed. More

Amanda was great and the staff were very informative and very patient and polite. I will definitely recommend coming to Land Rover. They went over and beyond and I will be back to get my serviced with them very patient and polite. I will definitely recommend coming to Land Rover. They went over and beyond and I will be back to get my serviced with them every time! More

Great customer service. Love the updates. Always have great communication and the entire staff is superb! Love the updates. Always have great communication and the entire staff is superb! More

The dealership has been/is awesome! They have made sure that we are well taken care of. They have made sure that we are well taken care of. More

I had a poor experience with the dealership. Service staff was pleasant, but it took 10 days to get a part/fix due to bad weather. Sure…. No loaner can was offered since I didn’t buy from this d Service staff was pleasant, but it took 10 days to get a part/fix due to bad weather. Sure…. No loaner can was offered since I didn’t buy from this dealership, I moved here from Florida so I guess I don’t qualify. I paid the bill online which was very convenient. The Service department is listed as open on Saturdays on their website, but when I arrived on Saturday I was told that Service is closed. Showroom was empty but staff did not offer to help, in fact, they barely moved. Front desk person was the worst at customer service and told me she would “never release a car on Saturday under any circumstances”. I asked for a manager, and she got Jeff Uftring. He was very pleasant, looked at my receipt on my phone and gave me my keys. Land Rover vehicles don’t have the best reputation for quality, so it’s really up to the dealership to provide a quality experience. The staff at JLR Peoria did the exact opposite. Repeat visits for the same issue, no loaner car, a long time to fix, and very rude staff have me looking elsewhere. More

Top notch service! ! Up front about cost and time to complete service! Service advisers have always provided communication during repairs so I could make adjustments to ! Up front about cost and time to complete service! Service advisers have always provided communication during repairs so I could make adjustments to obtain loaner/rental car if needed. More

It's always a pleasure to have the car serviced, great people to deal with and always willing to accommodate my schedule. Highly recommend people to deal with and always willing to accommodate my schedule. Highly recommend More

Always polite, Always find any problems that need fixed and fix them. Plus it's always done timely. Very happy with the service we receive. and fix them. Plus it's always done timely. Very happy with the service we receive. More

Jaguar Peoria takes such good care of our cars. There attention to detail is a bonus. Amanda, Aaron and the entire service team are top notch. There attention to detail is a bonus. Amanda, Aaron and the entire service team are top notch. More