Land Rover-Peoria - Service Center

Great customer service. Love the updates. Always have great communication and the entire staff is superb! Love the updates. Always have great communication and the entire staff is superb! More

The dealership has been/is awesome! They have made sure that we are well taken care of. They have made sure that we are well taken care of. More

I had a poor experience with the dealership. Service staff was pleasant, but it took 10 days to get a part/fix due to bad weather. Sure…. No loaner can was offered since I didn’t buy from this d Service staff was pleasant, but it took 10 days to get a part/fix due to bad weather. Sure…. No loaner can was offered since I didn’t buy from this dealership, I moved here from Florida so I guess I don’t qualify. I paid the bill online which was very convenient. The Service department is listed as open on Saturdays on their website, but when I arrived on Saturday I was told that Service is closed. Showroom was empty but staff did not offer to help, in fact, they barely moved. Front desk person was the worst at customer service and told me she would “never release a car on Saturday under any circumstances”. I asked for a manager, and she got Jeff Uftring. He was very pleasant, looked at my receipt on my phone and gave me my keys. Land Rover vehicles don’t have the best reputation for quality, so it’s really up to the dealership to provide a quality experience. The staff at JLR Peoria did the exact opposite. Repeat visits for the same issue, no loaner car, a long time to fix, and very rude staff have me looking elsewhere. More

They had my vehicle for approx. 1 month. They had +24hrs notice of my arrival. Vehicle had a bird and a half in the front grill & underbody. Phil fixed it! Fluids not leveled, interior not cleaned.(Phil di notice of my arrival. Vehicle had a bird and a half in the front grill & underbody. Phil fixed it! Fluids not leveled, interior not cleaned.(Phil didn't fix those). (Didn't care about either until I walked up on bird in my grill). This is Not my first 'luxury' dealership experience. This is Definitely Not Luxury Service. Monopoly sevice??? Luxury invoice was received & paid in full. I'll travel into rush hour traffic & sit in an Electric Vehicle, b4 I return to this place. They were very polite & customer service seemed great on the front end. Aaron has sadness in his voice when he read me my final invoice.....I seriously question the work done, so I'm having someone check their work. No worries, I won't be putting my vehicle back on the market, ever. More

horrible service Generally speaking, I hate my Land Rover LR2 because the electical system drains the battery and I''m constantly stranded all over the place. Several Generally speaking, I hate my Land Rover LR2 because the electical system drains the battery and I''m constantly stranded all over the place. Several weeks ago I was stranded again. I did not take my Land Rover to the dealership because I do not trust them. I had my own mechanic try and figure out the problem and he stated that it was something with the secutiy system but only Land Rover can over ride and reset the security system. So I had my car towed back to the dealership. Land Rover said the battery was fine but I needed a new starter. The price quoted was $1000 to replace the starter and $140 to diagnose the problem. I advised Land Rover that I wanted the diagnosis in writing clearly stating that the starter was the problem. Of course they sent me a generic email bill for $140 without any language in the bill stating the diagnosis of needing a new starter. I advised Land Rover that I was having my car towed to my trusted mechanic Reid's Mobile in Kickapoo because he could install a new starter for a fraction of the price quoted by Land Rover. Ried said he didn't think there was anything wrong with the starter but installed a new one anyway. Of course, the starter didn't solve the problem and I still don't have a car or a proper diagnosis. I called Aaron at Land Rover to complain and did advise him that I thought that Land Rover was trying to sell me services that I don't need and that the problem was likely the security system that Reid's Mobile originally diagnosed. Last week Aaron said he would call me back and of course I still haven't heard from them. I still don't have a car or a proper diagnosis. I now have to pay for a starter that I did not need. I owe Land Rover $140 for a fraudulent diagnosis. I say this because I believe the secutiy system probably needed to be reset and they figured they could sell me an expensive new starter along the way. More

Good & Patient. Especially 1 from Service Team: Aaron Naas I bought 2018 Land Rover Range Rover Evoque SE Premium exactly a year back. Negotiable and matched me with the best price in the market, thanks to M I bought 2018 Land Rover Range Rover Evoque SE Premium exactly a year back. Negotiable and matched me with the best price in the market, thanks to Mr. Phil(GM) and Mr. Aaron Jones(Sales Prof). I have sent my car for service 3 times in the last year and had the best experience all 3 times. Aaron Naas, who leads service dept I guess. He has lots of patience and really took good care of my car. Always happy to speak to him and explain my issues. If I wasnt getting something, he explains again with patience and make sure I'm okay with it. Good dealers and also who has a great service team. Thank you:) More