Land Rover Peabody

Worked with Will Connors. He was professional, knowledgeable, and efficient. Process was extremely easy and there was no nonsense involved. Highly Recommend Will for any Land Rover purchase! - BMu knowledgeable, and efficient. Process was extremely easy and there was no nonsense involved. Highly Recommend Will for any Land Rover purchase! - BMurphy More

Amazing group of folks!! Can’t recommend enough, Will is a superstar- start to finish!! They were so helpful and knowledgeable! The level of service provided exceeded my expectations.... a superstar- start to finish!! They were so helpful and knowledgeable! The level of service provided exceeded my expectations.... More

I purchased a new Discovery and worked with Will. We connected Friday night by text and the next morning papers were signed - The process was so easy, Will was excellent and his whole team made the expe connected Friday night by text and the next morning papers were signed - The process was so easy, Will was excellent and his whole team made the experience enjoyable - highly recommend.. More

Matt and Will we’re awesome to work with. Was a great experience and would absolutely go back again so easy to work with.Everything was smooth and was 100% satisfied with the customer service experience and would absolutely go back again so easy to work with.Everything was smooth and was 100% satisfied with the customer service More

Worked with Eric for my second Land Rover purchase. Process was hassle free and smooth as always. Great selection and got exactly what I wanted. Very knowledgeable and professional. Service has b Process was hassle free and smooth as always. Great selection and got exactly what I wanted. Very knowledgeable and professional. Service has been great to deal with on my previous car as well. More

Just leased a new vehicle with the help of Peggy Markos and Will Connors at Land Rover of Peabody and I cannot say enough about what a great team they have. From the moment I reached out about a vehicle and Will Connors at Land Rover of Peabody and I cannot say enough about what a great team they have. From the moment I reached out about a vehicle to signing paperwork, I have received exceptional service and it was easy and quick process. They truly value their customers!! 10 Stars!! More

I visited this dealer to buy 2020 rangerover house thoughthe deal didnt work Rusty was very kind and very patient and very thorough.I would recomend rusty to anyone to this dealer. thoughthe deal didnt work Rusty was very kind and very patient and very thorough.I would recomend rusty to anyone to this dealer. More

Excellent buying experience I can't say enough positive things about this dealership--I have purchased several Range Rovers but this was my first in Peabody. Rusty Johnsen provi I can't say enough positive things about this dealership--I have purchased several Range Rovers but this was my first in Peabody. Rusty Johnsen provided us with tremendous service from start to finish. The buying process was easy, beyond fair, and every step along the way was enjoyable, from the moment we walked in to the time we finished the walk through. Thank you for the wonderful experience, we'll definitely be back! More

Wonderful experience! - Rusty Johnsen is the best! The entire team at Land Rover Peabody is exceptional. Rusty Johnsen is a consummate sales professional. He is incredibly knowledgeable, enthusiastic, The entire team at Land Rover Peabody is exceptional. Rusty Johnsen is a consummate sales professional. He is incredibly knowledgeable, enthusiastic, and always willing to go the extra mile to help me, my wife, and I'm sure everybody else. Dave Edwards, the General Manager, and Matt Raucci, the General Sales Manager are also tremendously helpful and warm. All of them, especially Rusty, make the whole car buying experience a sincere pleasure. More

Buyer Beware. Dealership likes to "change policies" BUYERS BEWARE!!! Do not purchase your vehicle from Land Rover Peabody. The worst management/customer service I have ever encountered. I bought a cert BUYERS BEWARE!!! Do not purchase your vehicle from Land Rover Peabody. The worst management/customer service I have ever encountered. I bought a certified pre-owned RR sport here in 4/17 at which time I was guaranteed by sales person Eric McNerney and the sales manager that for any future service they would provide me a loner and pick up and return my vehicle to my residence on the South shore. I could have bought the vehicle at a LR dealership closer to my residence, but I was assured this service would be provided, and it "sealed the deal." I live less than 50 miles away which was the limit Peabody would be willing to travel to. In 4/18, I had my yearly oil change/routine service without any issues. Last week I was scheduled to have the yearly service and received 2 emails from LR Peabody confirming the appointment and that they were picking the vehicle up at my residence and providing a loaner. On the morning of scheduled pick up I received a call from the service manager that policy has changed and they would not provide valet service due to the distance that I lived. I demanded to speak to the GM at which time I was transferred to Sales Manager Matt Raucci. I tried in vain to argue that I was promised this service when purchasing the vehicle, and Mr. Raucci's response was more or less, "policies change..." I indicated that I understood policies can be changed, but that should affect new customers, not previous customers who purchased a vehicle from that location for that expressed service. My argument fell on deaf ears. When I asked what the new policy was regarding providing valet service, meaning how many miles was Peabody willing to travel to now, Mr. Raucci indicated that they were not necessarily changing the miles they would travel, but rather they were looking at traffic patterns! So basically because I live on the South Shore and Peabody would encounter more traffic with the ongoing road construction between the North and South Shores, I am now being penalized and LR Peabody is completely reneging on their deal with me. I then demanded to speak to the GM, Dave Edwards. Mr. Raucci indicated he would relay my message to the GM. A short time later, Mr. Raucci called me back and said because I complained they would pick up my vehicle from my home, but this would be the last time. Honestly, like they were doing me this huge favor to honor the terms of the sale!! I was so disappointed with this response that I declined to have Peabody do my yearly service because I felt so undervalued as a customer. Why would I want to give them $700+ for an oil change now? I tried to reason with Mr. Raucci that LR Peabody would prefer to lose me as a customer over what is most likely 1 drive a year to my home. This was beyond unfair to the customer and such a poor business decision. Mr. Raucci callously responded, "sorry you feel that way..." I welcomed a call from the GM to discuss this further and try to come to some reasonable way to resolve this matter. It has been 12 days since this interaction. I have never heard from GM Edwards or anyone else from LR Peabody. Obviously, they don't care about the customer or retaining the business. It's unfortunate. There are way too many other vehicles and dealerships out there to give your hard earned money to than do business with an outfit that can hide behind a "policies change" attitude when it's convenient for them. More