Land Rover Palm Beach - Service Center

I had a great experience here last week! Justyn was very professional, knowledgeable, and helpful in directing me for exactly what I needed. Justyn was very professional, knowledgeable, and helpful in directing me for exactly what I needed. More

My 2020 Range Rover Sport broke down on the side of the Florida turnpike (09/16/22), and I called for LR Roadside Assistance. The agent refused to assist me and told me I had to call the Road Ranger to to Florida turnpike (09/16/22), and I called for LR Roadside Assistance. The agent refused to assist me and told me I had to call the Road Ranger to tow off the turnpike. An hour later the Road Ranger came and told me that this is not true, and in fact he cannot legally tow me, that I need a tow truck. I then call a local tow company they recommended. This dealership was the closest, so I opted to have it towed there. HUGE MISTAKE! The Service Advisor (Jervis) promised that they would cover the tow bill, and confirmed such with his Service Manager (Mike Atkins). I was promised my vehicle in a week. 3 weeks later it was finally done. When I arrived to pick-up the car, I was not reimbursed for the tow bill and I was charged a mysterious shop charge for warranty work that was never disclosed. It was a Saturday and no one was available to discuss this with other than a Sales Manager (Matt Breen). The receptionist wouldn't release my car without payment, but Matt promised that he would have a check issued to me and gave me his word. (as a Land Rover customer for more than 10 years- my third one, this meant something, or should have). On Monday 10/10, I followed up with Jervis, and he reinforced Matt's promise that I would get a check for the $136 tow bill and the $49 shop charge. From there this has been my experience: 11/01/22 - Follow-up with Jervis - promising to follow-up on status of both and get back me. ANOTHER BROKEN PROMISE 11/21/22 - Follow-up with Jervis - promising to follow-up on status of both and get back me. ANOTHER BROKEN PROMISE 01/04/23 - Follow-up with Jervis - NO RESPONSE 01/06/23 - Jervis responds to request for management contact info. 01/06/23- E-mailed General Manager Matt Snyder and Service Manager Mike Atkins. - NO RESPONSE 01/17-23- E-mailed General Manager Matt Snyder and Service Manager Mike Atkins. - NO RESPONSE 01/17/23- Exchange texts with Jervis, and he asks me to e-mail him a copy of the tow receipt (that he kept when he agreed to reimburse me. 01/18/23 - Filed complaint with Better Business Bureau (still pending). Open case pending with Land Rover Customer Service, and based on the principle my next recourse is small claims court. I have text messages from the Service Advisor with all the promises. I even tried to dispute the $49 charge on my credit card, and the dealership replied to that with the credit card receipt. WOW! How reprehensible that such an established brand as Land Rover and dealership would have such poor customer service. There are so many other Land Rover (and other luxury dealerships) in South Florida. Please do yourself and AVOID this one- I'm sure like most the sales process is flawless, but should you ever be stranded on the side of the road with your new Land Rover or need warranty work, know that this is the service experience you'll likely get. More

The Service department in this dealership are non responsive! I had two warranty issues and they addressed one (but they were suppose to repair this item when I returned to Florida in the near futu responsive! I had two warranty issues and they addressed one (but they were suppose to repair this item when I returned to Florida in the near future) .The other item was never ordered and they said it was never addressed when I brought the car in I have the proof in writing but they never called me back. As a matter of fact neither the service writer nor the service manager ( Mike) ever called me: My salesperson told me this is not his department even though I bought this 150K car from him! I went to another dealer and they told me the part that I needed to repair one issue was in but Palm beach wouldn’t give them the item number so they could buy it from them! Palm beach also told them that the second issue was never addressed. ( Inhave written proof that they did and did nothing) L Rosentha More

Chrissy Hawkins was a pleasure to deal with. She was helpful, concerned, friendly, very straightforward and honest throughout the transaction. She made the experience very pleasant and she gave us a goo helpful, concerned, friendly, very straightforward and honest throughout the transaction. She made the experience very pleasant and she gave us a good deal. More

Buying my new car was so easy and efficient with Chrissy. She really new the vehicle best and most informative test drive I ever had. She really new the vehicle best and most informative test drive I ever had. More

Crissy Hawkins was a pleasure to work with. She is extremely knowledgeable and I will highly recommend her to friend’s daughter and family. I love my Range Rover! extremely knowledgeable and I will highly recommend her to friend’s daughter and family. I love my Range Rover! More

Good service- go see Shawn! cant say enough nice things.. SHawn took care of us instantly- fixed the car, and sent us on our way.. cant ask for more.. he even knows where to get cant say enough nice things.. SHawn took care of us instantly- fixed the car, and sent us on our way.. cant ask for more.. he even knows where to get good burritos while you wait.. but you wont wait long More

Sales is great, Service is awful I bought my Range Rover sport fron this dealer and had a great experience with Juan in 2015. I live in Miami but still decided to service my vehicle w I bought my Range Rover sport fron this dealer and had a great experience with Juan in 2015. I live in Miami but still decided to service my vehicle where I purchased. I took it in for what was to be a normal service which ended up being a four day nightmare... I was overcharged on my bill (“oops was a mistake- do you want a credit for next time or a refund”). Basic part needed to be ordered and couldnt be overnighted. I had a family member pick up the part in another city and hand deliver it to the dealer at my cost with assurances car would be ready next morning. It was not... no explanation. Finally 3.5 hrs after car promised-(which is 4 days after bringing in initially) , car was ready. Throughout the process treated with condescension and arrogance. Never will return. This service experience made me regret purchasing this vehicle. More

Sales is OK..Service is AWFUL The salesperson who I sold me my vehicle was great. And since then it has been an awful experience. My vehicle has been back to the service departme The salesperson who I sold me my vehicle was great. And since then it has been an awful experience. My vehicle has been back to the service department 3 times, for the same problem. Today my car was returned to me and when I got into the car back, the service department left their trash in my car. I will never take my car there again for service. And probably will not purchase another Land Rover ever again More