Land Rover Omaha - Service Center

Always get a second opinion! Scheduled a service visit for my 2016 Range Rover Evoque HSE due to an engine light illumination. I mentioned my brakes were squeaky when inching for Scheduled a service visit for my 2016 Range Rover Evoque HSE due to an engine light illumination. I mentioned my brakes were squeaky when inching forward and wanted to have them checked. Later that day I received a call from service advisor Andrea Lamar telling me I needed rear brakes and rotors, totaling just under $1,000. In addition she recommended I have a brake fluid flush for $250. I asked her to email the estimate so I could review it with my husband. It arrived with several additional service items added, totaling over $4100! I thought it odd she did not mention any of these other items during our phone conversation. After doing some research I decided to contact a reputable business who repairs Range Rovers and other European cars, for a second opinion. I was told it would be very odd to replace rear brakes prior to front brakes. I then contacted Andrea to inquire about the brake pad and rotor thickness, as I had my car in twice earlier this year and there was no mention of the brakes needing service any time in the near future. After several attempts to get an answer she finally said all pads were at 8mm. I replied “so I don’t need rear brakes and rotors then?” Her reply was “well you said they were squeaking”. At that moment I knew I was being scammed. I declined any an all service recommendations. Later that day I stopped in to pick up my car and asked to speak with Service Advisor Andrea Lamar’s manager. I let both individuals know that what Andrea had attempted to do was very unethical—she told me unequivocally I needed to replace my rear brakes and rotors, when the pads and rotors were in perfect condition. Not surprisingly she tried to pass it off like it was a miscommunication and she thought I wanted to pay $1000 to replace perfectly good parts because they were squeaking. I believe this service advisor is extremely unethical and would not trust any of her recommendations. I advised the service manager I would not be returning but instead will be taking my car to a business with integrous employees. More

Service visit The service visit was scheduled for a routine service plus a brake system service. All was completed without any issues and Tim my service rep kept me The service visit was scheduled for a routine service plus a brake system service. All was completed without any issues and Tim my service rep kept me updated at all steps throughout the process. More

Rude and Arrogant Obviously this dealership doesnt want any independent repair facility getting any parts to fix customer vehicles. I called from Grand Island to get a Obviously this dealership doesnt want any independent repair facility getting any parts to fix customer vehicles. I called from Grand Island to get a simple seal and Ronnie in parts informed me they had no seals and he and other employees in the back ground were laughing. I hung up and called a dealer in Des Moines and they were helpful and courteous and went out of their way to help. More