Land Rover New Rochelle - Service Center
New Rochelle, NY
126 Reviews of Land Rover New Rochelle - Service Center
Consistently Reliable As an 8 year customer of this dealership, having made 4 sales transactions: Salesman, Steve Goldsmith, continues to provide excellent service and car As an 8 year customer of this dealership, having made 4 sales transactions: Salesman, Steve Goldsmith, continues to provide excellent service and care for his customers. The service department is awesome!! Marty, Johann and their service staff colleagues are wonderful to deal with. They make the servicing experience enjoyable. More
Service The service team at Land Rover Larchmont are second to none. Johan and Lenny are always professional and friendly. They take care of me and my car ext The service team at Land Rover Larchmont are second to none. Johan and Lenny are always professional and friendly. They take care of me and my car extremely well. The whole experience is always pleasant and professional. This dealership really care about customers from sales to service. They are knowledgable, professional, polite and personal - a great combination!! I thoroughly recommend the whole team. More
Excellent Dealership Great experience from sales to service. I travel a little further to use this Land Rover dealer and it is well worth it. Johan is great to work with Great experience from sales to service. I travel a little further to use this Land Rover dealer and it is well worth it. Johan is great to work with !! More
great service Great service. Johan was very helpful and courteous. I got a 60k service and full detail done on my range rover.I look forward to working with him whe Great service. Johan was very helpful and courteous. I got a 60k service and full detail done on my range rover.I look forward to working with him when I visit the Larchmont dealership for service. More
Excellent Service My service advisor couldn't be any nicer and more efficient. I would highly recommend Land Rover Larchmont. My vehicle was repaired quickly and return My service advisor couldn't be any nicer and more efficient. I would highly recommend Land Rover Larchmont. My vehicle was repaired quickly and returned to me clean. More
Jaguar Service I needed a full scheduled service (127,500 miles) and the dealership (Johann Berry is the Service Manager I worked with who does a great job and commu I needed a full scheduled service (127,500 miles) and the dealership (Johann Berry is the Service Manager I worked with who does a great job and communicates well) did its usual great job. Also had an engine coolant problem which was checked and fixed. Car was done on schedule and ready for delivery as promised. Clean and ready to go. Very courteous service and knowledgeable staff. I needed transportation home and they quickly accommodated me. I highly recommend Jaguar/Land Rover of Larchmont. More
ALways excellent customer service I am always very happy with the attention and helpfulness when I bring my car in for service. Everyone is very professional and friendly and knowledg I am always very happy with the attention and helpfulness when I bring my car in for service. Everyone is very professional and friendly and knowledgable. More
This is my third Range Rover in 8 years. I have been getting my car serviced in Larchmont from the start. I have always been treated to great service. I have been dealing with Johan from when he first s getting my car serviced in Larchmont from the start. I have always been treated to great service. I have been dealing with Johan from when he first started working there and he treats me along with every other customer with extreme professionalism, politeness, courteousness, and honesty. More
I bought my 2013 Range Rover Sport for 66,000 dollars. On Friday July 26 I worked late and came out to my car and it was covered with bird droppings. It was too late to get the car washed and I figured I wou Friday July 26 I worked late and came out to my car and it was covered with bird droppings. It was too late to get the car washed and I figured I would get to it over the weekend. The weekend came and went and on Monday night, Mondays are my busiest day at work, I realized I never got the car washed. Mind you I often drive down and back to work in Manhattan in the dark, even during the summer months. That is why I can afford a Range Rover. Anyway, on Monday night I realized that the bird droppings actually ate right through the paint job in about 20 different spots. The paint job was apparently defective, if it couldn't hold up to four days of bird droppings, and I called the dealer immediately in a panic. I was transferred to Joe, the service manager, who immediately began to hem and haw about the fact the bird droppings are "outside influences". He said to bring the car in as soon as possible and he would look at it and call the area rep for Land Rover. He also said I could wash the car. I decided against that and brought the car over the next day. Again, the first thing Joe started to do was make me feel like some kind of criminal, questioning me in a very unprofessional and unpleasant way, and asked if I was sure it was bird droppings on my car. It looks like acid he said!! He was rude and obnoxious to say the least! He called me back the next day and said that the area Land Rover rep denied my claim and they were not going to do a thing for me and I should call my insurance company. This is preposterous to say the least. I called Land Rover USA in Mahwah, NJ and spoke with a senior supervisor and after a day or so of being polite and listening to my story he also denied my claim, by the way, this was after he asked how many Land Rovers were in our company fleet. Out of 300 cars nationwide only the President has one and myself, their number salesperson. I guess the question is, why did he ask me that? If we were a big player would they do something.....this was a very bad way to treat a customer who revered Land Rover and the Sport in particular.....I will probably get a choice in my next several cars and I can assure you it will not be a Land Rover. More
the service I have received from Land Rover of Larchmont is the best in the world . my service was done in a timely manner .I was provided with a loaner car .there was no wait time so I was able to drop of is the best in the world . my service was done in a timely manner .I was provided with a loaner car .there was no wait time so I was able to drop off my range and go by to work. More