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Land Rover New Rochelle - Service Center

New Rochelle, NY

4.9
126 Reviews

126 Reviews of Land Rover New Rochelle - Service Center

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June 08, 2015

Great service ans sales You cannot find a more professional and helpful group than these folks. Particularly Johann and Lenny in service and Jon in sales. Great people with a More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johann, Lenny, Jon
Jun 24, 2015 -

Land Rover New Rochelle responded

Thank you for taking the time to submit your review. I am pleased to hear that you were happy with the customer service you received from our dealership. Our team is always excited to go the extra mile for our all our valued and loyal customers and exceed their expectations. It has been a pleasure working with you, we hope to see you again soon. Regards, Kevin McEwan - General Manager

April 16, 2015

Not good I leased RR Evoque 2013 from this dealer. The guy who leased us a car had no personality...was as flat as the paint on some of the walls and not a pr More

by CRNA09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
not worth it...
Apr 29, 2015 -

Land Rover New Rochelle responded

Dear CRNA09 Thank you for your comments and I’m very sorry to hear that we did not meet your expectations. We strive to provide our customers with exceptional service each and every day and it appears in this instance we failed to do so. We tried unsuccessfully to reach you to resolve this issue but have not heard back from you. I would welcome the opportunity to make this situation right for you. Please feel free to contact me directly at your earliest convenience to resolve this issue asap. Please accept my apologies and I look forward to speaking with you in the near future. Sincerely, Kevin McEwan- General Manager

April 02, 2015

2nd year service 15,000 miles I live in Queens, NY The first year of service I took my 2013 Evoque to the Manhattan dealer, I had the worst experience ever. The only positive momen More

by Solwire27
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Service rep
Jun 24, 2015 -

Land Rover New Rochelle responded

Thank you for taking the time to submit your review. We take great pride in our work and always try to go above and beyond for all our valued and loyal customers. Thank you for choosing Land Rover of Larchmont, as always we appreciate your business. Regards, Tom Rutigliano - Service Manager

February 04, 2015

3rd times a charm ok so I've later taken ,my truck not once not twice but three times for the same problem, and it took 3 tries to figure out what I've been telling th More

by lucky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marty vallaro
Jun 24, 2015 -

Land Rover New Rochelle responded

Thank you for your comments. I am sorry for your less than satisfactory experience with our service department. Our goal is, and always has been to provide outstanding service to our customers. We hope you will come back again and give us another chance to regain your good will. Regards, Tom Rutigliano - Service Manager

January 26, 2015

Fantastic We would like to thank service advisor Marty Vallaro for his dedicated professionalism. We were stuck on the NY thru way on our way home to Martha's V More

by leroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Vallaro
Jun 24, 2015 -

Land Rover New Rochelle responded

Thank you for your review. I am happy to hear that you were pleased with our service department. Customer satisfaction is our top priority is it is always reassuring to hear about your latest experience with our service department. We appreciate your business and thank you for choosing Land Rover of Larchmont. Regards, Tom Rutigliano - Service Manager

December 30, 2014

Car Service Johann is polite, extremely helpful and courteous. He thoroughly explained all the work that needed to be done. Work was finished on time. Excellen More

by ngirling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johann Berry
Jun 24, 2015 -

Land Rover New Rochelle responded

Thank you for taking the time to submit your review. We are pleased to hear that you had a positive experience with our service department. Our team is always excited to go the extra mile for our valued customers and answer any questions they may have and exceed their expectations. We appreciate your business and thank you for choosing Land Rover of Larchmont. Regards, Tom Rutigliano - Service Manager

November 04, 2014

Great experience with service of Range Rover Evoque 2013 Johann, our service agent, was incredibly polite and efficient. He gave an assessment of the work to be done and could not have been nicer to deal wit More

by jainsiddh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johann
Jun 30, 2015 -

Land Rover New Rochelle responded

Thank you for your review and recommendation. We appreciate you taking the time to let us know that you had a positive experience with our service department. Our team takes great pride in providing superior customer service to all our valued and loyal customers each and every day, while making their service appointments a pleasant one. It has been a pleasure doing business with you. Regards, Tom Rutigliano - Service Manager

November 03, 2014

Happy Customer Always a wonderful experience working with Johann and the entire service department at Land Rover of Larchmont. Johann has always been honest, profess More

by msteigmeier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johann
Jun 30, 2015 -

Land Rover New Rochelle responded

Thank you for your review and recommendation. I am very pleased to hear that you had a positive experience with our service department. Our service team is always excited to go the extra mile for all our valued customers and exceed their expectations. We appreciate your business and thank you for choosing Land Rover of Larchmont. Regards, Tom Rutigliano - Service Manager

October 24, 2014

Excellent service I've owned a Range Rover or Land Rover for twenty years and have been very pleased with the service throughout although it has been even better in the More

by kmorris920
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johann
Jun 30, 2015 -

Land Rover New Rochelle responded

Thank you for your review. I am delighted to hear Johann was helpful during your service appointments. Johann is an important member of our staff who exemplifies the high standards and ethics we set for ourselves and our valued and loyal customers have come to expect. It has been a pleasure working with you; we look forward to working with you again. Regards, Tom Rutigliano - Service Manager

October 01, 2014

Larchmont LR I absolutely love this dealer! I have tried other dealers in the area (ie. Darien) and have had terrible experiences, I travel further and out of my w More

by kay2422
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johann
Jun 30, 2015 -

Land Rover New Rochelle responded

Thank you for your review and recommendation. We are very happy to hear that you were pleased with our dealership. We strive each and every day to provide all our valued and loyal customers with exceptional customer service. It has been a pleasure doing business with you, as always we appreciate your business. Regards, Randy DeMaio - Sales Manager

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