Land Rover New Rochelle - Service Center

Selling my car I sold my car to Jaguar Land Rover/AutoNation and did not purchase anything at this time. From the beginning of my visit to the end there was clear I sold my car to Jaguar Land Rover/AutoNation and did not purchase anything at this time. From the beginning of my visit to the end there was clear communication, honest evaluation and helpful service. And there was no pressure to do anything other than the reason I came. When the time does come to purchase a new vehicle I would consider this dealership. Thank you More

Forget about getting a response, let alone good service Just take my word for it after a year of dealing with this place. They couldnt care less about their customers, and my guess is it’s becuase they’re Just take my word for it after a year of dealing with this place. They couldnt care less about their customers, and my guess is it’s becuase they’re part of autonation and not an independent dealer. Never respond to messages, rarely answer the phone, and give you the run around on what should be straightforward questions. More

worst customer service ever in my life purchased a vehicle 01/18 got conned into also purchasing the tire & wheel package & 4 months later got a nail in my tire called the dealership for we purchased a vehicle 01/18 got conned into also purchasing the tire & wheel package & 4 months later got a nail in my tire called the dealership for weeks to get it repaired no answer & nobody got back to me finally a month later after I GOT THE TIRE PLUGGED ON MY OWN I get to customer service who says they wont repair it because there is no air leaking & to poke a hole in my tire if I want a new one im like ok fine guess I gotta pike a hole then , I try to make an appointment the guy says they are backed up & I will need to leave my car for the day but they cannot provide any loners for 3 weeks. this place is terrible beware they are quick to xxxx ur pockets but not to give good service. I paid 80k for a car & I wish I can return it based off the treatment I have received. More

2016 evoque WORST EXPERIENCE EVER This place is so bad i have a 2016 evoque and had to change the water pump on a new car just 14k on it. so it takes the dealer a week to do the job . This place is so bad i have a 2016 evoque and had to change the water pump on a new car just 14k on it. so it takes the dealer a week to do the job . then they call me to tell me that the job was done after a week so i go to the dealer to pick it up. So i opened the hood and i see they put the water pump on wrong and also left a few screws loose too. How can a range rover dealer do that to people saying that the car is safe and let a person drive a car that"s not safe for the road they do xxxx work and Damien that works in service does not know nothing about cars at all . He keeps telling me over and over is "All evoque's are like that" . what a joke they are .Iam a service technician for 35 years i will never let a car leave the bay like that unprofessional worst experience ever beware check any work you have them do for you. More

WHAT A SHAME!!! i have 2012 Land rover LR4 with Certified Pre Owned Warranty which was purchased from this dealer about a year ago. Recently passenger cabin filled ou i have 2012 Land rover LR4 with Certified Pre Owned Warranty which was purchased from this dealer about a year ago. Recently passenger cabin filled out with lots of water due to heavy rain. I have taken my car to this dealership , and it was diagnosed as dispose pipe coming from sunroof to the bottom of the car was misplaced. I was told that this was not covered under warranty and was asked to pay $1000 so they can put the pipe back. I refused the charge and fix and i was charged $250 for diagnose. For those who get excited about cpo warranty, it basically covers nothing. If you have a Landrover, you need to live the fact that this luxury suv gets lot of water inside :) Any pipe may come out on this car and you may be faced $1000 for the fix (put the pipe back) There are thousand of complains about the same issue and no one including this dealer and Land Rover USA do care about the fix. This car may work in California, not in New York. What a shame!!!! Thank you Baris Alyanak More

Quick help with new car problem I just bought a 2016 Jaguar XJL. It was a dealer demo that I found in NJ. The 3rd day I had the car, the rear passenger door panel became unclipped an I just bought a 2016 Jaguar XJL. It was a dealer demo that I found in NJ. The 3rd day I had the car, the rear passenger door panel became unclipped and the car had a rattle. I was advised to contact Edgar in the Service Department. He was great!! Took my car in immediately, drove me back to my office, solved the problem, and then picked me up so I could drive him back to dealer and test drive car. This is definitely my new dealer. Thanks Edgar More