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Land Rover New Rochelle - Service Center

New Rochelle, NY

4.9
125 Reviews

125 Reviews of Land Rover New Rochelle - Service Center

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July 11, 2012

fast and very nice guys, ride to train station and back was perfect. I also appreciated not being charged for the service unlike other shops. More

by tomrrsport
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
not MArty, yhe other guy, super nice... forgot his name though
Sep 24, 2012 -

Land Rover New Rochelle responded

We appreciate you for taking the time to submit your review. Our entire team at Land Rover of Larchmont takes great pride in helping our valued customers with superior service and making each visit a pleasant one. We appreciate your business and look forward to seeing you soon. Regards, Joe Massari – Service Manager

June 30, 2012

I have been dealing with Johan and Land Rover Larchmont for the past 5 years and could not be more satisfied with the quality and level of service that I have received. They simply are the best! More

by pmi1215
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Johan Berry
Jul 02, 2012 -

Land Rover New Rochelle responded

Thank you for sharing your positive review of Land Rover Larchmont, and for being a loyal customer over the years. We appreciate your recommendation of Land Rover Larchmont, and as always, we value your business. Sincerely, Joe Massari Service Manager

June 28, 2012

The service at Larchmont has always been Very good! The service at Larchmont has always been Very good! Everyone is polite and courteous . I like that the give loaners that are land rover vehicles A More

by Kellett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johan
Oct 04, 2012 -

Land Rover New Rochelle responded

Thank you for your comments. I am pleased to hear that the service you received from our service department as met your expectations. Our goal is to provide all our customers with excellent service, so it is greatly rewarding to hear you were satisfied. We thank you for your business. Regards, Joe Massari – Service Manager

June 09, 2012

johann is above and beyond. very courteous. he explains everything very clearly so you can understand it. i would definitely reccommend this dealer and johann for all of your service needs! More

by jlgorky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
johaan
Jun 13, 2012 -

Land Rover New Rochelle responded

We appreciate your comments and your recommendation. It's always reassuring to hear from a valued customer that we are meeting their expectations. We thank you for your business and for choosing Land Rover of Larchmont. Sincerely, Joe Massari Service Manager

May 25, 2012

Since buying my LR2 in July of 2007, I have had very good experiences with Johann Berry and the team at Land Rover of Larchmont. More

by bolenjp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johann Berry
May 07, 2013 -

Land Rover New Rochelle responded

Thank you for taking the time to comment on your latest sales experience. We are very pleased to hear that you had a positive experience with our sales department. Our staff is always excited to go the extra mile for our customers and to make sure we answer any questions or concerns our valued customers may have with their vehicles. It has been a pleasure doing business with you; we hope to see you again soon. Regards, Randy Demaio - Sales Manager

April 28, 2012

Overall good experience, but would recommend service staff to be more clear about the repairs conducted and details about any specific issues that were corrected without having the client asking for it. More

by algozen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
can't remember
May 15, 2012 -

Land Rover New Rochelle responded

Thank you for taking the time to comment on your last service appointment at Land Rover Larchmont. Although your overall experience was good, and you would recommend our dealership, we want you, and all of our valued customers to have an excellent service experience. We appreciate your feedback and thank you for choosing Land Rover Larchmont. Sincerely, Joe Massari Service Manager

April 21, 2012

Johan is extremely knowledgeable and professional. He gave my issues attention amd he explained everything to me in detail. I was very pleased with the professional service he provided. More

by Robert Zaccagnino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johann
Jan 16, 2013 -

Land Rover New Rochelle responded

Thank you for your review. Our team takes great pride in exceeding our customer's expectations and providing excellent customer service. It has been a pleasure doing business with you. Regards, Joe Massari - Service Manager

April 11, 2012

It is always a pleasure to have Johann at the desk, he's very helpful and always courteous. He is a great asset to this dealership. More

by Rose Marie Amazan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johann
Jan 16, 2013 -

Land Rover New Rochelle responded

Thank you for your review. Our top priority is our customer service so it is always reassuring to hear you had a positive experience with our dealership. It has been a pleasure doing business with you. Regards, Randy Demaio - Sales Manager

March 24, 2012

Landrover Larchmont always give great service & sales. That's why we have used them for the last 11 years. I don't know what else to say (28) More

by Robert Chippendale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember
Nov 10, 2012 -

Land Rover New Rochelle responded

Thank you for your review. We strive each and every day to provide all our customers with exceptional service. Thank you for choosing Land Rover of Larchmont. Regards, Kevin McEwan - General Manager

March 23, 2012

I always receive professional, friendly and informative service when I come in. Johann is on top of the information and provides timely updates. I am pleased to get a RR loaner car but that had not always More

by crinieri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johann Berry
Nov 10, 2012 -

Land Rover New Rochelle responded

Thank you for your review. I am delighted to hear that Johann was helpful throughout the service process. Johann is an important member of our team who exemplifies the high standards and ethics we set for ourselves, and our customers have come to expect. It has been a pleasure doing business with you. Regards, Joe Massari - Service Manager

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