Land Rover New Rochelle - Service Center
New Rochelle, NY
128 Reviews of Land Rover New Rochelle - Service Center
This is the message I received approximately 1 month ago. "Hi, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If "Hi, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (914) 517-0772 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon." Since I received this message, I called the dealership maybe 20 times or more, trying to connect as requested, with their GM but, every time I called, he was busy or away from his desk. After numerous calls, I decided to send the GM a personal e-mail: Dear Mr. Moreira, I tried to call you as requested, several times for the past 3 weeks but each time they told me that you weren’t available. We need to finalize our conversation about the extended warranty for my car and the money that I had to pay out of pocket because the insurance company would not cover the damages. This was his answer: "Good morning, Thank you for the email. I will have my service manager reach out to you. As far as this email it did not come from me but it is an Autonation service plan. I can have my finance manager reach out if you are interested in a service plan. Let me know, Rui Moreira General Manager 914-740-2803 Moreirar1@autonation.com" More
The Service Department Advisors are Deceitful and Dishonest - they added service I didn’t request and I was charged for Services I didn’t need! I have a 2y old Truck that did not need 21k service, I Dishonest - they added service I didn’t request and I was charged for Services I didn’t need! I have a 2y old Truck that did not need 21k service, I informed the Rep. “please do whatever is under warranty”. I paid $5K for a Warranty that covers a lot, but also there is fine print, got that! But, I never asked and/or needed extra work - and I was charged an insane amount of money for this service! To not cause issue or make a scene, I spoke with the rep to find out why all of these services were added and proceeds to run down a list and fumble his words, because he knew he screwed me over - WHO CHARGES $23 to change a battery in the remote key! I could have changed that, it’s $1 for a watch battery! Point is, this rep and the service department is terribly Dishonest and others need to know about Land Rover of New Rochelle and any other Dealership Service Department that snakes ppl out of money for xxxx they don’t need….. More
I have been servicing my LR4 at LandRover New Rochelle for years. They have consistently delivered fast, courteous, and quality service and repairs. My most recent experience with Joseph was excellent. for years. They have consistently delivered fast, courteous, and quality service and repairs. My most recent experience with Joseph was excellent. More
Best Land Rover dealership and service in New Rochelle. Sean was an awesome host and cater to all needs and ver professional. I would highly reccomand them 10X over. Sean was an awesome host and cater to all needs and ver professional. I would highly reccomand them 10X over. More
Had a vehicle towed to Land Rover of New Rochelle due to suspension damage caused by an accident. This was after 2 surrounding dealerships refused to take it in. After speaking with the service manager Ken suspension damage caused by an accident. This was after 2 surrounding dealerships refused to take it in. After speaking with the service manager Ken Esposito, who was quick to accept the job, I was contacted by service advisor Matt Murphy. The communication and prompt response was outstanding. They were quick to help us through the process and very knowledgeable on the brand. I absolutely recommend them for any of your service needs. -Anthony More
Fantastic dealership - service department is among the best i have ever dealt with. The team is very professional and resolved my vehicles issues in one day exceeding my expectations. best i have ever dealt with. The team is very professional and resolved my vehicles issues in one day exceeding my expectations. More
Had an issue with my defender, called the dealership at about 10am, they had the car picked up 10 mins later and delivered back fixed and washed before 6pm. Matthew Murray and Joey were outstanding. Sent t about 10am, they had the car picked up 10 mins later and delivered back fixed and washed before 6pm. Matthew Murray and Joey were outstanding. Sent the team some donuts I was so impressed. More