Land Rover New Rochelle

I purchased a 2018 Alfa Romeo giulia from here about 5 months ago and I am now finding out the car needs a new engine. Ever since I purchased this car it's been problems with the car and also the service months ago and I am now finding out the car needs a new engine. Ever since I purchased this car it's been problems with the car and also the service department/dealership. i was told the car had gotten an oil change , serviced and new brakes were put in. Within two weeks the oil light was on and the breaks were squeeking. I brought it to the service department where I was then told that they did not hear any squeaking so they would not change the brakes. I then brought it to Alfa Romeo, Larchmont, where I found out that the brakes were actually warped and never had been changed. I also found out the oil change had not been done, and actually the oil was 4 quartz over. When I then brought this problem to the service department attention they told me they would do the oil change, which for the second time they actually did not do, they only let out oil which then brought the oil too low, which is unsafe for the engine. Also the engine light would come on and off, I brought it to service department attention but I was told they cannot look at the car If the check engine light is not permanently on, " AutoNation policy ". Fast forward 5 months I find out the car needs a new engine and I am out of my warranty with autonation. They refused to service my car and nothing has been done. The management at this dealership is HORRIBLE . I had a horrible experience with Kenneth Esposito, service manger. He is unprofessional, rude and has no respect. He does not take the time to listen to the issues you have regarding your car and they do not own up to their mistakes. They have lied to me and also will keep giving you the run around. I DO NOT RECOMMEND THIS DEALERSHIP . More

Best car buying experience I’ve ever had at a dealership ! Although this was a Land Rover shop, my purchase was a used Honda Pilot. The car looked and drove as good as new. The price was fair and there were ! Although this was a Land Rover shop, my purchase was a used Honda Pilot. The car looked and drove as good as new. The price was fair and there were no hidden fees (other than the standard $175 dealer fee). The price I saw was the price I paid (plus tax and DMV fees). Julius was my salesman and he made the whole process very easy. The finance rep was also wonderful, she explained everything very thoroughly and completed my transaction in under 20 minutes. More

Amazing service and follow-up. Steve and Vinny are amazing. Wonderful from Beginning to end. Steve and Vinny are amazing. Wonderful from Beginning to end. More

Had an issue with my defender, called the dealership at about 10am, they had the car picked up 10 mins later and delivered back fixed and washed before 6pm. Matthew Murray and Joey were outstanding. Sent t about 10am, they had the car picked up 10 mins later and delivered back fixed and washed before 6pm. Matthew Murray and Joey were outstanding. Sent the team some donuts I was so impressed. More

Excellent service! !..I am always accommodated. The service is very efficient and reliable. I absolutely recommend this dealership. !..I am always accommodated. The service is very efficient and reliable. I absolutely recommend this dealership. More

Excellent service, good explanation of the issues, service done on time, good communication with client. service done on time, good communication with client. More

Extremely disappointed with both sales/service. Service would not honor previous agreements w/ salesman since he is no longer employed w/ the dealership Service would not honor previous agreements w/ salesman since he is no longer employed w/ the dealership More

Thanks for your excellent service and great customer support team my experience was very helpful Nice work ! Keep going! support team my experience was very helpful Nice work ! Keep going! More

my range rover velar experienced bad water damage. i brought it to Vincent and i was professionally explained everything that was needed to fix my car and a time frame. they made sure i had top of th i brought it to Vincent and i was professionally explained everything that was needed to fix my car and a time frame. they made sure i had top of the line transportation/loaner to allow my daily routines to continue. the Communication was very on point and transparent . after receiving my car back i can honestly say I am extremely satisfied with the outcome of the work. I will definitely recommend people to this location where the staff is kind- patient and professional but most of all they got the job done! More

This Deaership is Professional, Caring, Communicative, Helpful, Courteous, and they provided a Loaner for use. Helpful, Courteous, and they provided a Loaner for use. More