Land Rover New Rochelle

Courteous, professional service that generstes confidence . I brought my 2000 XK8 in to get the hydraulic system on its convertible top fixed (well-documented problem with aging Jags) and worked with Johann . I brought my 2000 XK8 in to get the hydraulic system on its convertible top fixed (well-documented problem with aging Jags) and worked with Johann Berry. The diagnostic and estimate were thorough, the cost closely tracked the estimate, the car was ready approximately when suggested - and beautifully cleaned. A pleasant (if expensive) experience that allows you to feel you are in safe hands. Johann is particularly pleasant to work with and communicates well More

Johann and the rest of the Service Department team are second to none. Johann took the time to explain the service process in our individual case. The service was done in the time expected. I am very sa second to none. Johann took the time to explain the service process in our individual case. The service was done in the time expected. I am very satisfied with the level of knowledge your team has. Johann is very professional on the phone as well. Great job!! More

We recently purchased a used LR3 from Land Rover Larchmont 2.5 months ago. Our sales rep was John Rossi and I would not recommend doing business with him. The car has been nothing but problems and Larchmont 2.5 months ago. Our sales rep was John Rossi and I would not recommend doing business with him. The car has been nothing but problems and John Rossi has been worse than the car. He was supposed to take care of the registration for us, but forgot. When we asked him about our tags, he said they are coming via mail. A week before our temp tags were expired, I left voicemails and emails for John. As the tags expired, he told me to continue to drive on expired tags and that Land Rover would pay for any tickets we accrued. The tags did not come until 2 weeks after they expired. John Rossi also promised us a spare key as the spare was not available the day we purchased. I have emailed and called him over a dozen times and he continues to tell me he will be mailing them to me. I emailed him telling him I will be in to pick it up and he hid in the back until I went away. Now the sales manager is telling me I need to come back next week to get a key cut. We have taken this car in for various reasons over 12 times in 2.5 months. We have driven "loaner cars" twice as much as we have driven the car we purchased. Do not ever do business with this guy! He is incompetent!!!! More

I purchased a pre-owned certified 2010 LR4 from this dealer. On the day of delivery of vehicle I was informed that it's missing the duplicate key which needs to be ordered. It has been 4 months and desp dealer. On the day of delivery of vehicle I was informed that it's missing the duplicate key which needs to be ordered. It has been 4 months and despite repeated follow ups with the dealer, there is no response from the dealer. Also, the vehicle was not detailed and cleaned as promised prior to delivery. The dealer has not been responsive and just goes to show they are not interested in customer service after selling you a vehicle (which may be because they don't expect me to visit their dealership again since I live in a different state). More

Brought the car in to check the car out. I don't remember what it was but when I brought it in the guy said no problem we'll check it out. Ok no problem. We'll let you know if we find anything. I co remember what it was but when I brought it in the guy said no problem we'll check it out. Ok no problem. We'll let you know if we find anything. I come back they found nothing but then I get charged I think $125 or something around that area for a diagnostic test??? The guy never mentioned there would be a charge cuz if it was I would have never did it!! Communication is the key and I thought Land Rover would be different but its the same game with all dealers!! I'm going back to BMW there customer service is way near 5 stars!!! More

Land Rover of Larchmont has been with me for 104,000 miles on my LR3! The service department staff is friendly, knowledgeable, and will work with customers to provide competitive pricing. I look forwa miles on my LR3! The service department staff is friendly, knowledgeable, and will work with customers to provide competitive pricing. I look forward to the next 50,000 miles with LR of Larchmont - it's always a pleasure to visit this location. More

Pete and Frank were excellent to work with and made the process as smooth as possible. All my questions were answered promptly and clearly. Extremely knowledgeable staff would recommend them highly if look process as smooth as possible. All my questions were answered promptly and clearly. Extremely knowledgeable staff would recommend them highly if looking for a land rover. More

I agreed to buy lr4 land rover for full sales, sight unseen. Steve goldsmith said it was ok for me to do the registration myself at my county court house. It only cost $10 to register a vehicle. Howeve unseen. Steve goldsmith said it was ok for me to do the registration myself at my county court house. It only cost $10 to register a vehicle. However jaguar land rover larchmont wanted to charge $312. The finale purchase agreement executed did not have registration fee listed as a line item. Jaguar land rover Larchmont's purchase agreement was paid in full. I scheduled to have car transported three days after all monies received. Transporter arrives at larchmont and is denied Acess to transport the car. Larchmont claims they must register the car and the fee is now $475. Transporter was turned away. the soonest I may get the car will be two weeks after larchmont land rover was paid in full. It has been a miserable internet buying experience. More

The service department handled my call and scheduled my appointment professionaly. They were aware of me when I arrived. They looked at the work, told me everything that they recommended, did exactly what appointment professionaly. They were aware of me when I arrived. They looked at the work, told me everything that they recommended, did exactly what I asked, did not pressure, and got me roadworthy as soon as they could. Of course I can't give 5 out of 5 for value. It's a dealership. More

Jaguar/Land Rover Larchmont has has essentially shut down their service area You can never get anyone on the phone and they never return phone calls when you leave a message. After a week of trying, and a their service area You can never get anyone on the phone and they never return phone calls when you leave a message. After a week of trying, and after having been a loyal customer for 5 years, I had to move on and find another dealer to service my LR3. When we bought a Land Rover they were great- the service area has just stopped working. More