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Land Rover New Rochelle

New Rochelle, NY

Overview
Reviews
4.6
292 Reviews
If you're shopping for a Range Rover in the New York City area, be sure to visit Land Rover New Rochelle, one of the largest Range Rover dealerships in New York state. Our New Rochelle showroom features all of the latest new SUVs, in a wide range of colors and trim levels. We also stock a large inventory of pre-owned models for sale, as well as other premium pre-owned vehicles. So whether you're shopping for a Range Rover for the first time, or are a long-time owner, be sure to visit us online or in-person to see our latest vehicles for sale!
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64 Nardozzi Pl

New Rochelle, NY

10805

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Showing 292 reviews

July 22, 2016

Exceptional service I was referred to Jim Raysor by a friend and from the moment I spoke with him couple of weeks ago it was exceptional Jim got the Range Rover I want More

by Zeeshan
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Raysor
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July 19, 2016

Outstanding sales experience I had a wonderful purchase experience with Jim Raysor of Land Rover of Larchmont. Jim besides being a consummate professional in his sales approach wa More

by Gigi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James (Jim) Raysor
Report | Print
June 28, 2016

Great experience with sales person No nonsense process and fast, courteous and transparent dealings with sales person, Jim Raysor. Seamless process that was handled flawlessly. Had the More

by Ktb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Raysor
Report | Print
May 12, 2016

Quick help with new car problem I just bought a 2016 Jaguar XJL. It was a dealer demo that I found in NJ. The 3rd day I had the car, the rear passenger door panel became unclipped an More

by Flyman
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edgar
Report | Print
October 13, 2015

Smooth and easy buying experience I would say that I had a great experience buying my 2016 RR evoque recently. Jay Jurac is very helpful and honest. the manager is also awesome. i high More

by AMlopez2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Jurac
Report | Print
Dec 31, 2015 -

Land Rover New Rochelle responded

Thank you for taking the time to submit your review. I am delighted to hear that you had a positive experience with our dealership. Our top priority is our customer satisfaction so it is always greatly rewarding to hear about your latest experience. It has been a pleasure doing business with you. Regards, Carl Cruz - Sales Manager

June 16, 2015

Poor experience every time and over priced recurring drain pipe & corroded wires water damage frm sunroof recall; vacuumed out water & refit seats on mult. occasions; LR not friendly & no under More

by LRbadservice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marty, Johann
Report | Print
Jun 22, 2015 -

Land Rover New Rochelle responded

Response: Thank you for your comments. Just to be clear, we recommended the necessary repairs to your vehicle on two separate occasions which you chose to decline and bring to an outside repair shop not certified to properly service your vehicle. Your vehicle has additional issues that the outside repair shop was unable to diagnose and fix as they do not have the expertise or equipment to handle. We will be happy to help with any issues regarding your vehicle to keep it running safe and efficient. Please feel free to contact me directly if I can assist with this matter. Sincerely, Tom Rutigliano- Service Manager – Land Rover Larchmont/New Rochelle.

Jun 22, 2015 -

LRbadservice responded

And to be clear to you Tom: necessary repairs were not made to my vehicle by your dept AND the outside repair shop was actually the shop that did diagnose and fix my vehicle correctly, NOT Land Rover Service. I have declined service at your shop in the past for unnecessary repairs due to cost; I always maintain and service all pertinent repairs. You mention "expertise" - that's exactly what Land Rover is lacking: the expertise to diagnose the issue at hand. Any good mechanic would want to review service history to make proper decisions when diagnosing a vehicle; especially when a car keeps coming back for the same problem. Even though Land Rover has my past history in their system, for some reason Land Rover overlooks past work which is pertinent. Is this done because you are commission based? This review is written in the hopes your dept can make changes to better understand your vehicles. In any service industry you should be asking yourself how can we do better for our customers? Mercedes of New Rochelle is a perfect example - they diagnose the problem and fix it right the first time. They maintain past service history and communicate with the customer and relay concerns. While your dept does communicate and relay issues, I cannot trust that the work will be done properly and correctly the first time around. It has happened on too many occasions. I cannot afford to keep going back to your dept and paying money again and again to fix the same problem. I find it interesting you commented on the review instead of contacting me directly to see how you could help the issue at hand. If it were my service dept, I would do all I could to find out what the cause of the problem is and how I could fix it for my customer. I guess I have been in sales too long because I know I would never jeopardize losing a customer.

June 10, 2015

Jaguar F-Type Jon Kaplan is the best! I had a little complicated transaction but Jon and Richard, financial manager handled well, courteous and professional. I am More

by Kimmy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Kaplan and Richard, financial manager
Report | Print
Jun 24, 2015 -

Land Rover New Rochelle responded

Thank you for taking the time to submit your review. I am delighted to hear that you were satisfied with our dealership. Our top priority is our customer service is it is always greatly rewarding to hear about your latest experience. Thank you for choosing Land Rover of Larchmont. Regards, Randy DeMaio - Sales Manager

June 08, 2015

Great service ans sales You cannot find a more professional and helpful group than these folks. Particularly Johann and Lenny in service and Jon in sales. Great people with a More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johann, Lenny, Jon
Report | Print
Jun 24, 2015 -

Land Rover New Rochelle responded

Thank you for taking the time to submit your review. I am pleased to hear that you were happy with the customer service you received from our dealership. Our team is always excited to go the extra mile for our all our valued and loyal customers and exceed their expectations. It has been a pleasure working with you, we hope to see you again soon. Regards, Kevin McEwan - General Manager

May 20, 2015

Great experience I dealt with James Raysor over at Land Rover of Larchmont and had a terrific experience with him. He folliwed up, returned calls promptly and turned o More

by Cat61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Raysor
Report | Print
Jun 24, 2015 -

Land Rover New Rochelle responded

Thank you for your review. I am delighted to hear that James was helpful during your buying experience. James is an important member of our staff that exemplifies the high standards and ethics we set for ourselves, and our valued customers have come to expect from us. It has been a pleasure doing business with you, we hope to see you again. Regards, Randy DeMaio - Sales Manager

May 17, 2015

Problem discovered upon delivery and subsequently resolved. Purchased a beautiful black XJL, but discovered a problem after the the car was delivered. Dealer agreed to reimburse the costs incurred and the issu More

by Disgusted Former Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Williamson, Randy DeMaio
Report | Print
Jun 24, 2015 -

Land Rover New Rochelle responded

Thank you for your review. We appreciate you taking the time to let us know you were satisfied with our dealership. It has been a pleasure doing business with you. We appreciate your business. Regards, Tom Rutigliano - Service Manager

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