Land Rover Naperville

Ernie and the rest of the staff did a great job. They were very responsive. Knowing that i have a very busy schedule they did all of the paperwork prior to my return visit so it was a very smooth proces were very responsive. Knowing that i have a very busy schedule they did all of the paperwork prior to my return visit so it was a very smooth process all around. love the vehicle. would certainly recommend both the dealership and ernie personally to friends. More

Melissa Vidovich was my sales rep. Not pushy answered all of my questions and was able to meet my price.I have visited a lot of dealers and most are over anxious to push the sale. Melissa did not which made of my questions and was able to meet my price.I have visited a lot of dealers and most are over anxious to push the sale. Melissa did not which made my decision easier.I will refer this dealer to friends. GF More

Poor call back response on questions asked. Miscommunication inside the company concerning registration information and waiting almost two months for reimbursements owed. Just found out that t Miscommunication inside the company concerning registration information and waiting almost two months for reimbursements owed. Just found out that the purchase date associated with my vehicle is not the actual purchase date because it was a demo, so I'm out the complimentary first service. I was never informed of that. More

Overall we had a good experience. Steve was very knowledgeable and gave us advice, which we valued. We test drove our vehicle a couple times without any problem. I would buy another vehicle from thi knowledgeable and gave us advice, which we valued. We test drove our vehicle a couple times without any problem. I would buy another vehicle from this dealership and I would work with Steve again. More

I researched my purchase online and found a great price on a new vehicle. I flew to Chicago to finalize the transaction and was picked up by my salesperson. The Patrick Jaguar staff was extremely friendl on a new vehicle. I flew to Chicago to finalize the transaction and was picked up by my salesperson. The Patrick Jaguar staff was extremely friendly and courteous. I wish I lived in the area so they could service my car. More

My time spent with Patrick LandRover was absolutely a positive and great one. Each employee, from the finance officer, manager, to the employee who pulled up my new range rover sport, was very friendly positive and great one. Each employee, from the finance officer, manager, to the employee who pulled up my new range rover sport, was very friendly and helpful and serviced my every need with great customer service. I love their honesty, yes honesty, and ability to assure me that I was going to get what I want, to which I certainly did. The ease of communicating my needs to them and finding what I was asking for was another plus. Dan Loose, my salesman, was quite friendly took my every need into consideration and with great regard. I will definitly, without a doubt, be shopping for my next car with Patrick Jaguar. More

I purchased a Range Rover and was told the car had been inspected and everything fixed that needed to be. Upon me shipping the car to TX which is where I live, I had to have the car inspected. The FAILED inspected and everything fixed that needed to be. Upon me shipping the car to TX which is where I live, I had to have the car inspected. The FAILED inspection due to the windshield wiper blades being torn; they were actually dry rotted which means they did not check the windshield wipers. I called the dealership to say that the wipers were dry rotted, the car failed inspection and they should pay for the replacement since I was assured everything had been fixed (this was about a $50 charge, which I could have paid and had to pay, but it was the principle of the matter), they refused. I then called the Land Rover customer relations and still got unsatisfactory answers. I even had the other Land Rover place in which I purchased the blades from say "wipers should have been one of the first things checked, its a safety issue!" I will NEVER have anything good to say about The Patrick Dealer Group, Land Rover division in Napeville, IL. I even tried to talk to the President of the Patrick Dealer Group, but was intercepted by his secretary who said she would not let me talk to him. She was rude as well. Not a good experience for me after spending $40K!! I would not recommend this dealership to anyone!! The General Manager thought it was okay to use expletives, which I thought was totally unprofessional. I reported this as well to the Land Rover customer relations; doesn't look like they did anything about it! More

Steve, and the entire Patrick team was a joy to work with. We first visited the dealership a couple of months before our actual purchase, and were very impressed by Steve and the other staff members a with. We first visited the dealership a couple of months before our actual purchase, and were very impressed by Steve and the other staff members at Patrick. Having visited almost every dealer within 30 miles of our home, we left knowing where we would purchase our next car. We returned a couple of months later and purchased a car that we absolutely love. There was no pressure at any time, and Steve listened to our needs and desires for our purchase and really worked hard to meet our needs. I recommend Patrick Jaguar (Steve Miller in particular) to everyone who is looking for a vehicle. The entire process was a pleasure. I will return for future vehicle purchases. More

I made an inquiry online before going to the dealer, and was set-up to meet with Kerry Cunningham. He is a fantastic salesman !! And even since my purchase, he has taken several questions from me on his c was set-up to meet with Kerry Cunningham. He is a fantastic salesman !! And even since my purchase, he has taken several questions from me on his cell after hours, I really appreciate his personal service. I would highly recommend purchasing a vehicle from him. More