Land Rover Naperville

I used the internet site to ask for info on a new land rover on a thursday. My email was promptly replied to and shortly thereafter Dan called me to dicscuss the car. I was prepared to trade my 2010 for a rover on a thursday. My email was promptly replied to and shortly thereafter Dan called me to dicscuss the car. I was prepared to trade my 2010 for a 2011 if the pricing difference was reasonable. They treated me right on the new car and my trade and I said I'd be in friday. Dan showed me the car. It was blue. I wanted black. I misread the internet ad!!!. They did not have a black one. this was pm on friday. Dan and his manager went to work locating one. I went to the movies. By 8pm that night they had the car, washed and ready to go!!! Great experience More

Very Friendly, I pulled in and was out in less than an hour. New battery put in and was on my way. They also checked the car out and found a few things wrong and gave me options on getting it fixed in the hour. New battery put in and was on my way. They also checked the car out and found a few things wrong and gave me options on getting it fixed in the future. Will come back soon to have these items taken care of. Thank You.... More

Great experience. My Jag has 117,000 miles and runs great. I want it to continue like that and I feel Patrick Jag will help me greatly. Everyone was friendly, the service was fast, the facility immacul great. I want it to continue like that and I feel Patrick Jag will help me greatly. Everyone was friendly, the service was fast, the facility immaculate and they only fixed what had to be fixed, no sudden problems. More

The service was not that bad. The receptionist could be more friendly. She seemed irritated by customer's and did some sighs. Ben was good in Service however when my car was finished the check engine more friendly. She seemed irritated by customer's and did some sighs. Ben was good in Service however when my car was finished the check engine light was on! I went back to service and Ben was out at lunch. The other service person was not as good as Ben. He brought it to the service people and they couldn't even clear the code or state why it was on. Really!? It felt like they were rushing me out. I had already been there 4 hours for an 1.5 hour job. I could clear the code with no issues on my cheap OBDII scanner! I was disappointed that I was forced to leave with an engine light on due to them not really looking into it. That to me is just unacceptable. Even if they could clear the code, I received no explanation on why the code even showed up or what they did to resolve it! Just terrible. I'm now taking the trip to the Orland dealership for service. It's a shame as I've bought two Jaguars from you. More

I saw some negative reviews went I first went to this site, and for the life of me I can't understand why. I have purchased 3 new Jaguars from this dealership over the past several years after buying se site, and for the life of me I can't understand why. I have purchased 3 new Jaguars from this dealership over the past several years after buying several BMWs from Patrick BMW, which I regard similarly highly. As a summary, I live in Lincolnwood, but I made/make the journey to Naperville to buy and for service. There are other Jaguar dealerships considerably closer. Similarly, there are other BMW dealerships more attractive geographically than Patrick. In my personal experience none of the other dealerships measure up for integrity and dependability. I have not previously encountered dealerships that go out of their way to earn your business as has been my experience with Patrick. Similarly, in my personal experience their service is first rate. More

Ernie was incredibly friendly, helpful and cooperative , putting up with all my detailed questions. Everyone in the dealership was friendly from asking if i wanted something to drink to showing me where th putting up with all my detailed questions. Everyone in the dealership was friendly from asking if i wanted something to drink to showing me where the bathroom was. Even the finance/warranty department was amazingly low key. The price ws 2-3000 dollars lower than their competitor for a car with more equipment. Will definitely reccomend. More

Buying experience with Patrick Land Rover Jaguar was exceptional. Will definately look to purchase from dealer again in the future. Was worth the 700 mile drive home. Everyone I met at the dealership exceptional. Will definately look to purchase from dealer again in the future. Was worth the 700 mile drive home. Everyone I met at the dealership was friendly and I was made to feel like I was a very valued customer. Kerry was OUTSTANDING! More

It was a very nice experience. Very friendly and supportive staff. They provided me with all the information about the vehicle, pricing, and financing options beforehand. I really appreciate the qua supportive staff. They provided me with all the information about the vehicle, pricing, and financing options beforehand. I really appreciate the quality of service. I would recommend this dealer to other people. More

Kerry Cunningham spent considerable time and effort working with us on the acquisition of our Jaguar. His honest and direct approach ensured that our experience with Patrick Jaguar was very positive a working with us on the acquisition of our Jaguar. His honest and direct approach ensured that our experience with Patrick Jaguar was very positive and the dealership's knowledgeable support staff inspired confidence in our purchasing decisions. We are quite satisfied with our car and, as previous Jaguar owners we are pleased to return to the brand’s reputation for excellent quality and service. Based on the trust Kerry Cunningham has built with us, we look forward to recommending him to our family and friends. More

Ernie Salinas provided us with trust-worthy & professional service, from our first visit to the dealership through the purchase & beyond. The entire staff at Patrick Land Rover pay great attentio professional service, from our first visit to the dealership through the purchase & beyond. The entire staff at Patrick Land Rover pay great attention to detail & high quality customer service. Every visit, I have received service that says to me, "I am a valued customer." The staff go out of their way to make life easier for the customer, a genuine "can do" attitude. I would highly recommend Patrick Dealership and Ernie to any friend, family member or colleague. Keep up the good work! More