Land Rover Naperville

DANIEL IS THE WORSE SALESMAN OF THE YEAR AND HE SHOULD GET FIRED FOR HIS NONSERVICE. HE AN ANOTHER SALESMAN LITERALLY ARGUED RIGHT IN FRONT OF ME BECAUSE APPARENTLY THE OTHER SALESMAN (A AFRICAN AMERICAN GET FIRED FOR HIS NONSERVICE. HE AN ANOTHER SALESMAN LITERALLY ARGUED RIGHT IN FRONT OF ME BECAUSE APPARENTLY THE OTHER SALESMAN (A AFRICAN AMERICAN GUY) WANTED TO SELL THE CAR THAT I WAS ABOUT TO PURCHASE TO HIS CLIENT. THEY WERE VERY UNPROFESSIONAL. DANIEL DID NOT HELP ME WHEN I HAD PROBLEMS WITH THE CAR AFTER IT WAS PURCHASED. HE NEVER RETURNED CALLS OR EMAILS. HE LIED ABOUT THE CAR HAVING SATELLITE AND WHEN I ASKED ABOUT AN UPGRADE HE LIED AGAIN AND SAID HE WOULD CALL ME ABOUT IT BUT NEVER DID. WORSE EXPERIENCE OF MY LIFE. I WOULD NEVER GO BACK AND I KNOW A LOT OF PEOPLE CONSIDERING I PLAY PROFESSIONAL BASKETBALL AND I WILL NEVER REFER ANYONE TO THIS DEALERSHIP!! More

I have been coming here for a few years now since I purchased my Jaguar S-type. Although its an older car and not one of the newer Jaguars or Land Rovers they have they always treat me with respect an purchased my Jaguar S-type. Although its an older car and not one of the newer Jaguars or Land Rovers they have they always treat me with respect and are willing to help me out. I love that my car is always washed even with a basic oil change. Thanks for the Birthday letter Alex! More

I have gone to Patrick Jaguar for many years and have always had excellent service. The staff is friendly and helpful, especially Kristi and Ben, whom I deal with most of the time. The car is ready whe always had excellent service. The staff is friendly and helpful, especially Kristi and Ben, whom I deal with most of the time. The car is ready when promised and things are explained in an understanding manner. I have purchased 3 Jaguars over the years from 3 different dealerships and Patrick is definitely the best one around. More

Just purchased a 2011 Land Rover LR2 demo via the Internet. Relied on Chris Peterson for a detailed representation of the vehicle which was shipped with his able assistance and received exactly as de Internet. Relied on Chris Peterson for a detailed representation of the vehicle which was shipped with his able assistance and received exactly as described/represented. Purhasing a vehicle on the Internet represents a new paradigm for "car buying" in that reliance on the seller as to representations and integrity take on a whole new dimension. Chris was not only a pleasure to deal with, but an honest and fair negotiator with unbelievable follow through and responsiveness in resolving a couple of minor issues. He made a dealership 1000 miles away seem like buying a vehicle from a trusted uncle. More

I am overall very pleased with the customer service that we received from this dealership. We worked with Chris Peterson and I would highly recommend him to assist anyone with their vehicle purchase. He wa we received from this dealership. We worked with Chris Peterson and I would highly recommend him to assist anyone with their vehicle purchase. He was able to work with us on my trade-in and the price of the vehicle we purchased. More

I was looking for a specific year of an Infiniti EX35 and was pleased to find one on eBay Motors. Ernie Salinas made doing a long distance internet-based transaction very easy, showing patience with my lack was pleased to find one on eBay Motors. Ernie Salinas made doing a long distance internet-based transaction very easy, showing patience with my lack of experience with the purchase process. The car was shipped from Chicago to Dallas in a matter of days. It is running beautifully and is exactly what I wanted. More

Ernie was recommended to me by a close friend and he did not disappoint. He was patient and courteous throughout our car buying experience. During the first go around, we could not come to terms on price. E not disappoint. He was patient and courteous throughout our car buying experience. During the first go around, we could not come to terms on price. Ernie, however, was courteous and respected our decision instead of harassing us to buying right away. Upon further negotiations (next day and beyond), we settled on a price which we think was reasonable & fair. We just hope our car driving experience is as smooth as our car buying experience. More

While my experience with the personnel involved was very good I have some problems with the results of the work. When I arrived home I noticed some looseness in the trim panel on the drivers side door. I di good I have some problems with the results of the work. When I arrived home I noticed some looseness in the trim panel on the drivers side door. I did not have time to look into it then but when I returned to look several days later I found that the trim panel was not engaged on the pins that secure it to the door. Since my car was in for a headlight problem I do not know why there should have been any involvement with the trim panel of the drivers side door but I am sure this was not the way I brought the car in. This is why I marked down the quality of work and what lowered the score for overall experience. Otherwise, the service manager and other personnel were very plesant and knowledgeable. More

When we first got some very cold weather this past winter (single digits). I began hearing a rather loud rattle noise from the top of the dash. It went away in a 2 to 3 minutes (as soon as the car began to (single digits). I began hearing a rather loud rattle noise from the top of the dash. It went away in a 2 to 3 minutes (as soon as the car began to warm up) but was disturbingly loud until then. Late on a Saturday, less than 2 weeks before Christmas, when everyone in the world was frantically busy, I stopped by Patrick Land Rover to make an appointment. Given that it only happened very briefly and only when the car was extremely cold, I didn't expect much "It makes a noise, but it isn't doing it now." I thought I would make an appointment to leave it overnight so it could be checked out - and I wasn't expecting much (what could they do? You had to catch it just as it was starting up on a near zero morning to even hear it). Kristi listened to me carefully and noted that these cars (LR2) generally never have any bad rattles. He then began methodically thumping the car's dash. When he got to the bottom of the dash, there was a faint echo of the noise it had been making. He asked me if that was the sound, and said "that was it." He noted that it was a pretty unpleasant rattle and the he wouldn't like it either. He said that cars do make noises, but not that one. He then asked me if I could spare a half hour - I said sure, and he took the car back into service. It was done in less than a half hour, and I haven't heard the rattle since. Not even when we had subzero temperatures a few weeks later. Kristi said that there was a RF shield fastener that wasn't fully crimped down. Not a functional problem, but capable of making a lot of noise. This was late on a Saturday, just before Christmas - everyone was gracious, patient, polite, and best described as determined to make sure my car was perfect and that I was happy with it. An amazingly great car-repair experience! More

I had my car in for the same repair 3 time and was charge two time for the repair. It cost me time and money form work each time I had to bring my car in for repair. I paid over $4,000 for the repair, I fe two time for the repair. It cost me time and money form work each time I had to bring my car in for repair. I paid over $4,000 for the repair, I feel it should have been repair correctly the first time. Avery Berad More