Land Rover Naperville

Buy here at your own risk. They go thru General Managers every 3-6 months. All is well up to when you make the purchase. It goes down fast from there. No after the sale servi They go thru General Managers every 3-6 months. All is well up to when you make the purchase. It goes down fast from there. No after the sale service. No respect for the customer and what they promised. I dropped $120K on a full size Rover 2 years ago and got ZERO for after sale service. That Patrick Promise is a bunch of ..... Try complaining to their offices in Schaumburg. You will get a bigger nothing. It's all about what you get after you write the check which in my case was a disaster. Stay away. Go to Orloff or Hinsdale. You will get great service there. More

Met Kevin, a customer service driver while attending a conference in Naperville. Kevin told me to have my vehicle serviced at Patrick Land Rover the next time my vehicle needed a service. Made an appointm conference in Naperville. Kevin told me to have my vehicle serviced at Patrick Land Rover the next time my vehicle needed a service. Made an appointment and drove 50 miles to the dealership. Ernie Bonilla the service manager was a great communicator. Charles Vyse the service technician made a video as he was inspecting my car, showing me all the items that required attention. A checklist was sent to me, allowing me to select all the repairs that i approved of. A loaner vehicle was provided. Two days later Kevin dropped off my vehicle which was detailed inside and out. This amazing experience occurred because Kevin approached me and indulged in a wonderful conversation about range rovers and the good service provided by Patrick Land Rover Thanks a lot Kevin, Ernie and Charles More

We drove over an hour to see a car for my daughter. We had been in contact for a few days and the appointment was confirmed the day prior. We got there and the vehicle was not available. We didn’t eve We had been in contact for a few days and the appointment was confirmed the day prior. We got there and the vehicle was not available. We didn’t even have contact with the person we had the appointment with. Extremely disappointing experience. More

We were pretty set on purchasing the vehicle we saw online. Made us sit and wait, and wait, then came with a lowball trade in number, which explains why they wouldn’t give an estimated trade online lik online. Made us sit and wait, and wait, then came with a lowball trade in number, which explains why they wouldn’t give an estimated trade online like everyone else. Then made us sit and wait and came back with a slightly better deal but snuck in clear coat. Tried to convince us 8% is a good finance rate. Finally had to track down the salesman to get my key back and left. Now they keep calling and emailing about a better deal and just call to discuss. Not a chance! More

This is a follow up on earlier review about plates ,next week my temporary plates expire and they can't issue longer temporary plates according to dealership.Bill Benjiamin is trying to help solve the issue week my temporary plates expire and they can't issue longer temporary plates according to dealership.Bill Benjiamin is trying to help solve the issue and for the most part responsive.I'm not sure what else I can do,after next week I'll be driving with expired temporary plates.If your buying from out of state I would think twice about using this dealership.I bought many high end cars from other dealers in Illinois without any issues.Don't seem to be a valued customer after the sale,hope things change,I will give another update. More

The sale was a good experience,no pressure. The problem was after,still waiting on plates 3 months later ,temp plates about to expire.Called my sales man, called finance team,left emails and voi The problem was after,still waiting on plates 3 months later ,temp plates about to expire.Called my sales man, called finance team,left emails and voice mails, I can't even get a return call ? Not a good look for high end dealer.Too bad my wife really wanted a new car from there.I will update rating if I get a response. More

My Range Rover was serviced and I picked it up in January I am having issues again and had it towed there on 3/7/23. 2 WEEKS LATER 3/20/23 and still no response back from anyone regarding my vehicle. This is I am having issues again and had it towed there on 3/7/23. 2 WEEKS LATER 3/20/23 and still no response back from anyone regarding my vehicle. This is unacceptable on all levels. I left several VMs and 2 weeks later nothing. I have been on hold for over 6 minutes each time only to be transferred to a VM (I have recorded this as proof because it's hard to believe!!!) How is this acceptable!!!! I finally spoke to Ernie and he confirmed my truck is there but NO NOTES NOR NOTHING HAS BEEN DONE?? After 2 weeks. How does this even happen? More

We didn't make a deal. But, great communication and follow up. Very professional interactions with 3-4 of their staff. But, great communication and follow up. Very professional interactions with 3-4 of their staff. More

Took in for service and a detail. When they pulled up I brought service advisor to my Range Rover Sport to show him some fresh damage that was done by the dealership. Service advisor When they pulled up I brought service advisor to my Range Rover Sport to show him some fresh damage that was done by the dealership. Service advisor took pictures and so did I and he said he would get back to me in a couple days. It’s been over a week and he’s not responding to my emails or calling me back. I will email one more time before I get in touch with my insurance company. Being a high end establishment this is definitely not how to treat your customers. More