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Land Rover Hunt Valley - Service Center
Cockeysville, MD
113 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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113 Reviews of Land Rover Hunt Valley - Service Center
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September 09, 2021
I cannot understand HOW this dealership has such sparkling reviews, unless they've paid for them or these reviews are fake. Since Mr. Frankel isn't there anymore, the only concern they have is to ta sparkling reviews, unless they've paid for them or these reviews are fake. Since Mr. Frankel isn't there anymore, the only concern they have is to take your money no matter how you feel. Recently, I've again had to return my Range Rover for warranty work and tried to call in-for 2 days. The service advisor said they've been instructed to NOT answer the phone. I guess the Service Manager is too good to work for his paycheck and provide the service a six-figure, luxury car buyer should get. Again, these reviews could NOT be real. I suppose that if I did exactly what Land Rover Hunt Valley told me to and did everything their way, and didn't care that I spent 150k on this car, I would probably give a good review too. I have found this staff to flat-out lie to me. Additionally, they have turned the staff over several times because of how poorly the dealer management is. This is real, inside information. You don't even want me to get started on the poor-quality autos that Land Rover makes. More
by tturner
Employees Worked With
Service, General Manager, Service Manager, Sales Manager
September 02, 2021
The service team is always so helpful and work hard to communicate whether status of your car’s repair work. Everyone is so friendly and professional too! communicate whether status of your car’s repair work. Everyone is so friendly and professional too! More
by KK
Employees Worked With
Adrian, Bill
September 01, 2021
Worst service ever the advisor communication was poor never answers the phone doesn’t return your messages. Got charged over 3000. And vehicle still isn’t fixed never answers the phone doesn’t return your messages. Got charged over 3000. And vehicle still isn’t fixed More
by Reddevil0625
Employees Worked With
Kyle
August 23, 2021
Perfect perfect dealer communication everything was done as it was too as I was told everything was done as a expected a fantastic job by all as it was too as I was told everything was done as a expected a fantastic job by all More
by Ucent5
Employees Worked With
Kyle , grant, bill and paul and everybody was perfect, Lori Connolly
July 19, 2021
Clean, friendly, very professional. I actually feel like a valued customer, and special when I walk through the doors. It's an hour away from my house, but worth the trip, because I know the work will be t a valued customer, and special when I walk through the doors. It's an hour away from my house, but worth the trip, because I know the work will be thorough, correct, and I'll even get a free detailing when they're done! More
by Wskytwstd
Employees Worked With
Lori Connolly
June 01, 2021
Friendly staff, punctuate and explain the proposed services. Kept me posted on the status of the service of the vehicle. Pick up was also seamless and easy. services. Kept me posted on the status of the service of the vehicle. Pick up was also seamless and easy. More
by Philip
Employees Worked With
Bill in maintenance
May 14, 2021
The repeated disappointment over several visits was enough to convince me to trade my car so that I never have to go here again. I gave them every opportunity to make things right, but this dealership enough to convince me to trade my car so that I never have to go here again. I gave them every opportunity to make things right, but this dealership does not even strive to give the level of service one would expect when spending at least 50k for a vehicle. Low level across the board - from scheduling to repairs to management. More
by DS
Employees Worked With
Bill McCauley
April 25, 2021
Adrian Mckay was my service provider today .He was Adrian Mckay was my service provider today . He was extremely professional, knowledgeable, kind and eager to work despite shortage of service staff t Adrian Mckay was my service provider today . He was extremely professional, knowledgeable, kind and eager to work despite shortage of service staff today. Thank you Adrian Sam A Zamaria, MD More
by sam
Employees Worked With
ADRIAN McKAY
February 23, 2021
Excellent service at Hunt Valley Land Rover. I have used them for several years and they are very experienced in the service department. Always a pleasure! them for several years and they are very experienced in the service department. Always a pleasure! More
by SHL
Employees Worked With
Adrian, Grant
