Land Rover Hunt Valley - Service Center

Was sold a dent protection program that was expensive and denied coverage on first 2 attempts to use. Sales person won’t reply. Service guy seemed helpful, but didn’t call back first day with update and car denied coverage on first 2 attempts to use. Sales person won’t reply. Service guy seemed helpful, but didn’t call back first day with update and car sat overnight (and they don’t have a loaner, although they will Lyft you home). For a premium dealership, need a more customer centric approach. Infiniti treats its customers with higher touch so far. More

Wonderful experience! Went out of their way to make sure my SUV was taken care of :) my SUV was taken care of :) More

To whom it may concern,After reviewing the check engine To whom it may concern, After reviewing the check engine code prior to my visit. I found the two items that was fixed. But the cost was higher by com To whom it may concern, After reviewing the check engine code prior to my visit. I found the two items that was fixed. But the cost was higher by comparison for services provided. Additionally the customer service was great. Adrian was as helpful as he could be with regard to cost. Clarence More

People were very nice, but the cost of the service was absolutely ridiculous. Will not buy here again absolutely ridiculous. Will not buy here again More

Service was very good, however, windshield could not be replaced on the day of service due to not having a windshield in stock. Had to return another day for replacement. replaced on the day of service due to not having a windshield in stock. Had to return another day for replacement. More

Service was good and completed as promised. The only complain I have: we were waiting way too long (30 min) for our car to be washed and brought out after service. complain I have: we were waiting way too long (30 min) for our car to be washed and brought out after service. More

Incredibly helpful and knowledgeable staff. Would highly recommend this dealership to anyone looking for service. recommend this dealership to anyone looking for service. More

The cost of service at this dealership is outrageously high. After getting a quote for repair of an alternator for a Range Rover Supercharger I proceeded to get two more quotes from reputable repair shop high. After getting a quote for repair of an alternator for a Range Rover Supercharger I proceeded to get two more quotes from reputable repair shops, even one that specializes in Range Rover repairs and both quotes were less than half of what was quoted at this dealership. Repair work in the past has been good no worries in that area but the same work can often be accomplished for much less expense. More

Only concern is not being able to get a loaner when needed while car is kept for more than a day. This was a perk that was discussed when we purchased our vehicle. Vehicle status communication would be needed while car is kept for more than a day. This was a perk that was discussed when we purchased our vehicle. Vehicle status communication would be appreciated. More

Brought my car in for service, Very attentive service writers. had my vehicle in and out as promised. Always great service here. Car was cleaned after work. writers. had my vehicle in and out as promised. Always great service here. Car was cleaned after work. More