Land Rover Hunt Valley - Service Center

The worst experience I’ve ever had with a dealership period much less a “premium” vehicle dealership. Communication is NON EXISTANT. My vehicle could have been complete in 2-3 days (4 max) but it was period much less a “premium” vehicle dealership. Communication is NON EXISTANT. My vehicle could have been complete in 2-3 days (4 max) but it was there over two weeks. I am not going to get into the warranty thing. If it wasn’t for me personally calling and following up about my warranty (with the warranty place not the dealership) I believe my vehicle would still be sitting there. In addition they tried to literally xxxx me on pricing. I completely get and understand how service fees/pricing works however in this case not the warranty and another (Respectable Land Rover Dealership that I deal with) told me that what they were charging for labor time was beyond absurd. I’ve been going to and using this dealership since it was Frankel Cadillac, I have had my Jags handled here, this is my first Rover and I promise you I will drive 20 more minutes it takes me to get to the other Range Dealership to do all of my future service and purchases. I could go on a lot further but I don’t feel like typing a novel. Simply the worst experience ever in my years of dealing with “higher end” dealerships. If I was oblivious to things my vehicle would still be there and I would have been charged over 30% more for zero. Lesson learned - never again. More

Service Dept, was outstanding. Can’t say enough on how great I was treated, and the issue with my vehicle dealt with in a timely manner. Can’t say enough on how great I was treated, and the issue with my vehicle dealt with in a timely manner. More

They do an excellent job both in sales and service, very professional. I have purchased vehicles from them and have all of them serviced there professional. I have purchased vehicles from them and have all of them serviced there More

Had battery put in great service Pleasant experiance will recommend the service and service advisor recommend the service and service advisor More

I like how they send you a video of the work that needs to be done. George in service is very efficient. to be done. George in service is very efficient. More

I took my Velar for service at Land Rover Hunt Valley a few times for software upgrade, connectivity issues and was forced to reschedule a few times (no explanation of anything, except that we are busy) un few times for software upgrade, connectivity issues and was forced to reschedule a few times (no explanation of anything, except that we are busy) until I was greeted with a smile by Anna Rosetti. She was very polite, professional, honest, and knowledgeable (explained everything in detail). She took very good care of me, kept in touch every step of the way. Five Star Rating for Anna Rosetti and the mechanics. More

I dropped off my car on a wed night drop I got a text Thursday that they were performing a diagnostic on the car i had written a note on the issue i had with the coolants light staying on i called a min Thursday that they were performing a diagnostic on the car i had written a note on the issue i had with the coolants light staying on i called a min of 10 times to get an update on my car The car was finally ready the following Thursday More

I replaced the turbo on my Range Rover myself as the factory turbo is welded together and it cracked which is very common. When I finished it wasn't working quite right so I took it Land Rover Hunt Vall factory turbo is welded together and it cracked which is very common. When I finished it wasn't working quite right so I took it Land Rover Hunt Valley and spent 330$ for them to tell me that aftermarket turbo's do not work in Range Rovers and quoted me 7,000$ to replace. After a little research I adjusted the wastegate actuator and the vehicle works better than new. I would be very sceptical of any diagnosis this place gives you. More

I had a appointment for eight AM I arrived at 8AM It took Almost 3 hours to finish my truck and it was for a factory recall Almost 3 hours to finish my truck and it was for a factory recall More