Land Rover Hunt Valley - Service Center

Post Covid, the dealership service department struggled with their work quality and customer service. As of last week, they have regained their previous stelar work and customer service and support. 5 s with their work quality and customer service. As of last week, they have regained their previous stelar work and customer service and support. 5 stars!!! More

Attention to detail, courteous, friendly dealership. Would appreciate the dealership having loaner cars available for long standing customers. Would appreciate the dealership having loaner cars available for long standing customers. More

Everyone was so helpful and the service was great! I always recommend this dealership to my friends! I always recommend this dealership to my friends! More

From start to finish the service department was very nice . The technicians spoke with a lot of confidence and assured me my vehicle was in great hands . The technicians spoke with a lot of confidence and assured me my vehicle was in great hands More

I had an appointment for service but they couldn't find it when I arrived. The service was fine but it took much longer than originally quoted. Fortunately, my car got a clean bill of health so I shouldn't it when I arrived. The service was fine but it took much longer than originally quoted. Fortunately, my car got a clean bill of health so I shouldn't need another appointment for a while. More

At every step of the process, from initial contact to reviewing the video summary of service, every employee was very helpful, very knowledgeable, and gracious. The service was above and beyond my expec reviewing the video summary of service, every employee was very helpful, very knowledgeable, and gracious. The service was above and beyond my expectations. More

Service was fast and great! Adrian made sure everything was completed successfully and on time. Adrian made sure everything was completed successfully and on time. More

Copy Service on my Amazing Range Rover was excellent. Service Manager, Tim, and Service Advisor, Javier are so polite, kind, professional, and caring that I look forward to seeing them, although I prefer Service Manager, Tim, and Service Advisor, Javier are so polite, kind, professional, and caring that I look forward to seeing them, although I prefer my Amazing Range Rover not be broken. When something needs to be done, they and their colleagues are there to assist in solving the problem. Also, technicians Nick and Austin were especially prompt and kind this visit. They got my Amazing Range Rover back on the road impressively quickly. Master Technician, Leon, also deserves a lot of thanks and respect. My thanks to all in the Service Center. If not for you, my Amazing Range Rover could only rest in my garage or my front lawn as automotive artwork. Thank you so much for everything you do. More

I was welcomed by a very friendly service adviser and all.my concerns were addressed in a very professional manner Great experience all.my concerns were addressed in a very professional manner Great experience More

Do not bring your vehicle here for service! This was the worst customer service experience from beginning to end. My scheduled appointment was not in the system despite my emailed confirmation This was the worst customer service experience from beginning to end. My scheduled appointment was not in the system despite my emailed confirmation with the correct date, time, and location. Thanks so much for that MILENA BINDEL. When I got there at 7:45 AM for my 8:00 am appointment they were short staffed. It was 20 minutes of waiting before anyone spoke with me. Then Javier took great care of me. He was new and did not know all of the ins and outs of the dealership but he was very kind. They performed my yearly maintenance. This took 4 hours. Then on my 60 minute drive home the check engine light came on. Turns out they never put my oil cap back on. Now I have oil all over my engine compartment AND I cannot drive my vehicle. I have also called and asked to speak with the service manager. I was on hold for 25 minutes before finally getting to speak with him. Of course this mess is not his fault but he will be doing his best to fix it. I have lost all faith in this service department and will be taking my vehicle to Harrisburg in the future. More