Land Rover Hunt Valley - Service Center

Excellent service Loaner was greatJim was helpful. The Excellent service Loaner was great Jim was helpful. The service and customer care at Hunt Valley has been wonderful. I highly recommend it Thank you Excellent service Loaner was great Jim was helpful. The service and customer care at Hunt Valley has been wonderful. I highly recommend it Thank you More

Met my needs Overall all of my service requests were as they should be. I was presently surprised that the service was completed before it was promised. I just wis Overall all of my service requests were as they should be. I was presently surprised that the service was completed before it was promised. I just wish there were enough loaners it is extremely hard or near impossible to get a loaner while your is being serviced. It’s a true dissatisfaction More

Amazing service Jess was amazing! She did a great job of keeping me updated on the status of my car repair and she also made sure to keep my costs to a minimum. The Jess was amazing! She did a great job of keeping me updated on the status of my car repair and she also made sure to keep my costs to a minimum. The loaner car I received was great. This is a dealership that is such a pleasure to work with! It motivates me to get another Jaguar. Thanks a lot Jess! More

Great Service! I was very pleased with my recent service at Jaguar Hunt Valley MD. Kyle, who led the Service engagement, was very friendly, helpful and responsive. I I was very pleased with my recent service at Jaguar Hunt Valley MD. Kyle, who led the Service engagement, was very friendly, helpful and responsive. I have always had a positive experience at this dealership and appreciate the great service! Thank you! More

Solid, friendly service Needed an oil change and a few other things corrected on my 2011 Jaguar XJ. With 128,000 miles on it now, I tell everybody that it’s the absolute best Needed an oil change and a few other things corrected on my 2011 Jaguar XJ. With 128,000 miles on it now, I tell everybody that it’s the absolute best car I ever bought - and I’ve had quite a few. I purchased it here, and the only service technicians that have ever touched it work here. Every service visit has been good, including the service advisors. I’ve come to know many of them, and still make a point of stopping by to see my original sales guy, “Kennie” whenever he’s there. Great people and great service. More

Service Excellent staff friendly got me in and out in an hour. I had an issue with a flat tire they were able to deal with it immediately. Excellent staff friendly got me in and out in an hour. I had an issue with a flat tire they were able to deal with it immediately. More

Missed the mark on customer service regarding recall Land Rover issued an urgent airbag safety recall. The passenger airbag was to be replaced free of charge. To incentivize owners, they authorized a Fre Land Rover issued an urgent airbag safety recall. The passenger airbag was to be replaced free of charge. To incentivize owners, they authorized a Free oil change and a Fee loaner vehicle. I schedule the appointment online. There is NO field provided to request a loaner vehicle via the webportal/page on the dealership website. Upon check in, I was told there were no loaner cars albeit the service would take all day. Additionally, I let the service person know that there was no option to request a loaner via the website. The response was "really, I did not know that." First, know your corporate scheduling capabilities - no excuse. Second, if this service takes all day, call or email the owner, to check if they need a loaner car given that the Recall Notice cited several times on the notice that one would be provided Free. As a result, I had to wait an hour for someone to pick me up and then inconvenience them again to drop me off to pick up the car. More

UNBELIEVABLY rude & unprofessional....When looking to purchase a car from them, 'Brad' in Sales told me the ones in which I was interested were "out of my price range" (though I had not yet had a convers purchase a car from them, 'Brad' in Sales told me the ones in which I was interested were "out of my price range" (though I had not yet had a conversation with them about price ranges); when I asked to test drive a particular model that was being advertised as available on their website, I was told I could not test drive it b/c it was parked out back b/c the owner wanted to use it for several days; when I asked how the various off roading mechanisms worked I was simply told I "wouldn't need them." After months of promising to get the Range Rover I desired in stock, they never followed through so I ultimately purchased my '08 Range Rover at another Land Rover dealership --- & got it for the same price that Hunt Valley Land Rover was demanding for their '06 Range Rovers (of the same mileage, condition & amenities). Regarding repairs, the multi-point inspection reports have contradicted themselves (one visit showing my tires were in dire need of replacement & the next time that they were in excellent condition (when in fact I had done nothing to them since I could tell they had plenty of tread left). On multiple occasions when I got my car back, the ivory leather interior was covered in grease & grime. Service Advisor Jeff Sine has been the WORST ---- he wouldn't/couldn't provide answers to my questions nor was he willing to try to track any down, he kept giving me the runaround. He also would never be up front about the estimated time needed to repair the car (repeatedly promising to have it ready "the next day" but it would ultimately take 2 weeks and he wouldn't call me to give me any sort of heads up when he said he would). And he has spoken down to me each time in such a condescending manner that I am DONE. I will never go back. I don't care how much hassle or extra money it will cost me to go to an alternate dealership or private autoshop ---- It will be 110% worth it to spare me the horrible experience I have to endure at the Hunt Valley Land Rover dealership. More