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Land Rover Hunt Valley - Service Center
Cockeysville, MD
113 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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113 Reviews of Land Rover Hunt Valley - Service Center
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August 03, 2020
Stellar service team for our Land Rover Evoque. I am certainly eager to share that my service experience at Land Rover Hunt Valley exceeded my expectations. The captain of this ship, GM, Bill Keyes I am certainly eager to share that my service experience at Land Rover Hunt Valley exceeded my expectations. The captain of this ship, GM, Bill Keyes, truly empowers his Hunt Valley team to be the best in their areas of expertise. Starts of with Katie, most pleasant receptionist , who is delightful both in person and on the phone. My trusted service advisor, Bill McCauley, is a true prince. Bill McCauley was most cordial, polite and professional, and assured me my safety and best Land Rover performance was his determined goal. I trust Bill McCauley with my family, driving on the interstates and highways, that my Evoque is operating at peak efficiency. So nice to see awesome Sales associate Kenny Winston, who exhibits a most comfortable demeanor in his client interactions. Kudos indeed. More
by JOE MARROCCO
Employees Worked With
Bill McCauley, Bill Keyes, Katie, Kenny Winston
May 24, 2020
RIP OFF Service Department is a rip off!! Took my 2015 Range Rover Autobiography in for a service a few months ago. Had some regular service done. I also requ Service Department is a rip off!! Took my 2015 Range Rover Autobiography in for a service a few months ago. Had some regular service done. I also requested a quote for my cup holder repair which would not stay open (broken spring, so it did not open and stay open). Service lady came back and i almost fell off the chair after she quoted ~$2800 and said 'its complicated, the entire center stack would need to be changed out' hahahhaha. For a simple cupholder spring i needed to change my entire center stack?!?!? Really? I was obviously shocked and did not end up doing it. Something didnt seem right, so i made an appointment with Land Rover West Columbia to get a second opinion. My suspicion came true, Land Rover Hunt Valley was a RIP OFF!! West Columbia quoted by ~600 to fix it!! I have an official quote from them on paper!! I was shocked by how incompetent the service department at Hunt Valley is! Never going back to Hunt Valley! I hope the General Manager reads this review. My Name is Gideon Samson and i should be in your records. Please check my service history by name. This review is long overdue. I would give negative stars if there was an option. I have a 2015 Black Range Rover Autobiography. West Columbia is going to get all my future business. They were also way friendlier!! Anyone reading this- please try out West Columbia. $2800 for a cupholder!!! Jesus More
by Gideon
Employees Worked With
Lori Connolly
March 04, 2020
Rip Off Service Department The service department will rip you off both on their labor hours (they will charge a full hour for a 15 minute job). The mark up on parts is outrage The service department will rip you off both on their labor hours (they will charge a full hour for a 15 minute job). The mark up on parts is outrageous. Don't trust my word - get the part numbers and look up the retail price. Literally about a 3-4X markup. Go elsewhere unless you are in your Land Rover warranty period. More
by edsoriano53
Employees Worked With
Grant - service department manager
February 13, 2020
If considering, choose another dealer. TERRIBLE service experience. They selected a local body shop to complete a repair on my pristine Range Rover Sport. When I went to pick it up it was obvious it wasn’t experience. They selected a local body shop to complete a repair on my pristine Range Rover Sport. When I went to pick it up it was obvious it wasn’t a quality job. We Immediately complained to the General Manager about the unsatisfactory work. He looked at the truck and agreed it needed to be fixed. He committed to having the service dept address our concerns and contact us the following day. We have yet to be contacted. We called to follow up/left messages, and still no response!! Their customer service is a 0/10 and is the antithesis of what Land Rover is supposed to stand for. More
by Virgogal
Employees Worked With
Bill McCauley
January 28, 2020
Great service and very professional and super nice guys!the car looked and drove perfectly... they graciously accepted my coupon and fixed the price accordingly guys!the car looked and drove perfectly... they graciously accepted my coupon and fixed the price accordingly More
by Jvh8308
Employees Worked With
Bill
January 20, 2020
Always pleasant and knowledgeable service staff. Refreshments, clean restroom . Phone and pad charging stations, clean showroom. In and out in no time. Curb service. Thanks Refreshments, clean restroom . Phone and pad charging stations, clean showroom. In and out in no time. Curb service. Thanks More
by sglcg061
Employees Worked With
Jessica , Lori Connolly
December 13, 2019
Phenomenal dealership service. Not just good - fabulous. Makes it more likely next car will also be a Jaguar. Wonderful corporate culture at that dealership. Anirban Basu Makes it more likely next car will also be a Jaguar. Wonderful corporate culture at that dealership. Anirban Basu More
by Abasu
Employees Worked With
Lori Connolly
December 05, 2019
Excellent service!! They are professional and communicate very clearly. They are a pleasure to work with and take great care of you and your car.. very clearly. They are a pleasure to work with and take great care of you and your car.. More
by Denie
Employees Worked With
Service dept, Lori Connolly
October 18, 2019
Nickel and Dime the Client I recently had to bring in the new car I have just purchased from this dealer and had an amazing working relationship with the sales staff. The servic I recently had to bring in the new car I have just purchased from this dealer and had an amazing working relationship with the sales staff. The service staff, while knowledgeable, is very unorganized and not passionate about their job (as it shows). I was in a loaner vehicle that had some very minor windshield damage, out of my knowledge and control, and they are going to be filing an insurance claim holding me responsible. In all my years of owning luxury vehicles, not one dealer has done this. I won't be returning to this dealer again for service. More
by Anonymous123
Employees Worked With
Jim, Lori Connolly
