Land Rover Houston North

Brought our 2015 Sport in for an airbag light that they couldn't fix. Light came on randomly for many months. Once in the service department Jason Baisden said they couldn't replicate the error and noted couldn't fix. Light came on randomly for many months. Once in the service department Jason Baisden said they couldn't replicate the error and noted that the car was still under the original warranty (I purchased the extended as well). I was told it was noted and would therefore cover any expense should it come up again. I was asked to bring it in when light was "on" which I did and they again could not fix the problem. Over the next few years the light has continued to come on, but I live ~60 miles from the dealership. I kept going back to this location because by this time the original warranty had expired (I have extended too) and it was in the records that this could not be fixed properly. Over the course of the next months I would randomly take a picture of the light coming on with the odometer/date and send to Jason as evidence that the problem persists. But, I couldn't bring it in with the light on because 1) I live 60 miles away or 2) the shop was closed for the evening. Finally my wife brought the car in with the light on and was told it was our problem and the car was out of warranty. I then spoke with the General Manager Jason Lacher and explained the history and sent pictures of the odometer reading and the light illuminated. I sent multiple pictures of the light on and the odometer reading both before and after warranty expiration. Needless to say they decision was to say " it is out of warranty". They both acknowledge I brought the car in many times before the original warranty expired and they couldn't fix the problem, and when mentioning I purchased the extended warranty for exactly this type of issue, wait for it.......... "that's not covered under the extended!" At this point it is a safety issue that they are unwilling to resolve. Forget about the documentation that they have of the history of their inability to resolve the problem. Mind you this is a safety issue and I will hold Land Rover Houston North and Mr. Baisden and Mr. Lacher personally responsible should anything happen to the car or a passenger. I told this to them and they were fine with that outcome. The beauty of this argument is that the part is $43.00, their labor is $1,323!! The brilliant and shrewd customer care agents representing Land Rover are willing to fight me over a $43 part and fixed cost. I can assure you I will spend more money than $43 making sure others know how they operate and treat their valued customers. I will be seeking out all places to review this dealership, and sending a letter to Sonic Automotive. Customer service = D (but done with a smile). Prudent management of risk/reward of a potential safety issue = F. Investors should be careful when these types of risks are taking place inside an organization. Is it worth $43? More

HORRIBLE!!! My husband and I just left this dealership. Not only did we not purchase the vehicle we went looking for, no one even acknowledged us. We sat in 3 dif My husband and I just left this dealership. Not only did we not purchase the vehicle we went looking for, no one even acknowledged us. We sat in 3 different vehicles and not one salesperson asked if we were being helped. I was so disappointed that I told my husband that I was ready to leave. Customer service is terrible!!! I received better service at Car Max. As a matter of fact, 'VIC', a young man that works in the back, offered more assistance than the salesperson. More

off market brake pads and rotors installed Immediately after purchase a used Volvo, my air conditioner did not work. This was repaired after 4 to 5 visits, and only after taking to Volvo for s Immediately after purchase a used Volvo, my air conditioner did not work. This was repaired after 4 to 5 visits, and only after taking to Volvo for service. Now, after less than 9,000 miles driven, the brakes squeak and must be replaced. Why? Because the dealership installed "off market" brake pads and rotors, not Volvo parts. The dealership has refused to credit for either parts or labor by Volvo service. I suggest anyone who is considering service for a car, not Jaguar or Land Rover, go to another dealership service department. More

Don't ever go to this dealership We have bought 3 range rovers from this dealership. Sales side is good to work with. The service side is the absolute worst. We will not be buying or We have bought 3 range rovers from this dealership. Sales side is good to work with. The service side is the absolute worst. We will not be buying or servicing another vehicle from them again. We were made to feel like it was our fault that there were recalls. Every one is extremely rude and has no idea how to treat a customer that has spent well over 300k More