Jaguar Land Rover Houston Central - Service Center

Deserted by Jaguar Having owned 4 jags 2 XK's and 2 F type R I was pleased with the looks and performance. However, the after sales support from jag roadside assistance Having owned 4 jags 2 XK's and 2 F type R I was pleased with the looks and performance. However, the after sales support from jag roadside assistance is disturbing I was left at the side of the road for 10 hours whilst they failed to understand my instructions and send a recovery vehicle which could load my car. Despite complaining to the dealership their answerer was complain to jaguar (I took from that we are not interested) as result I sold the car the following week and vowed never to buy another jag. More

The worse service department jaguar central Recently my car displayed change Brake pads. Soon I took my vehicle in for service. I have a 2011 Jaguar xf.. with only 44,471 miles. They gave me a Recently my car displayed change Brake pads. Soon I took my vehicle in for service. I have a 2011 Jaguar xf.. with only 44,471 miles. They gave me a quote of 5,972 32 . First sentence (FRONT BRAKE PADS AND ROTORS WITH SENSOR, INNER PADS WORN BELOW SPEC.) Basically the pads WORN on the front.. I sent a email saying just replace the pads on front. The service manager calls and said that he would send me out a new quote. The new quote said the spec on the front rotors were within code so they could install the pads only.but would change rotors and pads for 645.00 I replied to email only front pads. I also ask for a new quote for pads only. I received a phone call from Gloria saying my car was ready and the price was 621.00 I asked question why it 621.00 for pads .Before hanging up she replied talk with service manager.. He calls and threaten to take the new pads off and cut ties with me.. He claim he made mistake on the email. They couldn't change the back because rotors under spec and the car unsafe to drive on the back. But willing to place the old pads back and allow me to drive away. I ask to speak with manager. He stated I'm the manager. Everybody has someone above them. He finally gave me a name. I'm done with jaguar Houston central the service department very unprofessional . Last but least how can a vehicle with only 44,475 miles need 5,972.32 recommendation repairs? I will never purchase another vehicle from Jaguar . More

Horrible customer experience! Consistently poor customer experience with service. No loaner car offered ... either I get my own ride or use their shuttle, if within 15 miles. Appt Consistently poor customer experience with service. No loaner car offered ... either I get my own ride or use their shuttle, if within 15 miles. Appt at 7:30 to fix a simple tail light. At noon, wheels off car for a recommended $2600 full brake replacement, which I didn't ask for. Still hadnt checked if the tail light part was in stock. Car ready at 5:30, after calling all day for a readiness ETA. Waited 45 minutes for car to finish being "washed". $816 to fix a tail light. When I asked why it took 10 hours to fix, with a 7:30 appt, I was told appointments just allow them to the schedule their day ... nothing to do with when my car service starts. Contacted the General Manager to discuss ... 4 weeks later, no discussion. I expected so much more from Land Rover! So frustrated and disappointed. More

Very poor communication and follow up Primary reason to bring in my range rover supercharge was because when driving vehicle for 30 minutes on highway then letting of gas, the vehicle star Primary reason to bring in my range rover supercharge was because when driving vehicle for 30 minutes on highway then letting of gas, the vehicle starts missing really bad, jerks severely due to missing, loss of speed and ability to increase speed making it extremely dangerous to drive. It appears that the injectors are being choked off from gas which could be a gas or injection regulator as I found out by searching online. When I took in the vehicle they said they could not find why this was happening and could not duplicate it, however they were able to do the service that was due, which never was indicated with any warning in the vehicle. I assured them it was a major problem, however they didn't do anything about it. I left the dealership and before I got home it was missing bad again. I called service rep "Jay" who put me on phone with head mechanic who said they probably needed to drive it longer to duplicate what was happening and that they couldn;t fix something they can't duplicate. So I told them I needed to bring it back in however I would need a loaner vehicle or rental which they said ok and transferred me to another line where I was on hold for 45 min and no one ever came on. I tried again and nothing again. No one ever called me back. The vehicle continues the missing today. I called to let them know I was bringing it back in today and requested a rental or loaner, which I was told they did not have anything. So I was told the service rep would call me after lunch. I now have to take it in, find a ride, and hope they will fix it and not try to charge me an arm and leg for their inability to diagnose an issue of their vehicle. Luxury vehicle, over priced, poor performance, terrible customer service, 2 re-calls already. I drive mercedes and will go back to them and never purchase a Land Rover product again. This is a reflection of ownership and general management. Very disappointed. More

Service As always Michael took very good care of me and my 2016 Rover. It hasn't always been the best with the LR Brand, but ever since Michael has been my se As always Michael took very good care of me and my 2016 Rover. It hasn't always been the best with the LR Brand, but ever since Michael has been my service tech...life has been good! More

Never have loaner car available as promised I have had a scheduled appointment with Jaguar promising a loaner car. They made me wait both times for 2 weeks for an appointment stating that this I have had a scheduled appointment with Jaguar promising a loaner car. They made me wait both times for 2 weeks for an appointment stating that this is when a loaner would be available. Well, to my surprise when I get there they tell me that the loaner cars are not back. Then because the service is gonna take much more than 2 to 3 hours I have to reschedule. They are only willing to shuttle you up to 12 miles. Management didn't do anything about it after taking off from work both times. Car is still not repaired.Service advisor promised to call when part was in never received a call. I had to call them to check to see if the part was in. Now still waiting on appointment, which means taking another day off from work.I can't wait to get my car serviced. I will trade it in and never buy a another Jaguar. More

I expect better overall service with the Land Rover brand The dealership is small and cramped, and out of date. Service team People helpful but do not call you back when they committed to. On the 2 occasions The dealership is small and cramped, and out of date. Service team People helpful but do not call you back when they committed to. On the 2 occasions I have taken my vehicle for service, I have had to follow up to find out the status of the service. The loaner vehicles are dirty, on both occasions the car looked like it was not wiped down inside, I found a granola wrapper in the first one. Very expensive, tire rotation is $90, which you can pay $40 at Discount Tire and alignment is $189 versus $89 at Firestone. Disappointed. I have owned other luxury brands, Lexus and Mercedes and the service is much better. More

Buying was good, service not so much Why I won’t have another Jaguar and it isn’t due to the quality of the car. It is due to the service at Jaguar Houston Central Early December 201 Why I won’t have another Jaguar and it isn’t due to the quality of the car. It is due to the service at Jaguar Houston Central Early December 2016 my 2013 Jaguar XK told me it needed new brake pads so I made a service appointment. After taking the care in on December 19, I was told it would take a couple hours so I decided to wait. An hour or so later they came out and said they noticed the water pump was leaking and since it was under warranty they were just going to fix that. This meant the car wouldn’t be ready until the next day so they took me home. This was no issue or hassle to me at all. So far I was still very happy with the dealership. The next day I got a call that they were having trouble getting the water pump off so it may take a couple days. They offered to get me a loaner car which I took them up on. Again, so far I was still happy with them. The next day(12/21) I received a call that they had broken a boldttrying to get the water pump off and were trying to determine the best way to go forward. It would be another few days. Now I am not so happy because this wasn’t a quality issue with the car but human error in breaking the bolt. But I do understand that sometimes things happen. The service rep informed me on 12/22 that they were needed to take the engine out of the car to attempt drilling the bolt out of the engine block. The engine in my car needed removed due to human error which seriously concerned me. The engine was sent to a machine shop to remove the bolt and when it was returned around 1/23, the service rep informed me the service manager wasn’t happy with the repair and that I would probably need a new engine. Then on 2/2 they called to tell me my car would be ready the next day and they were able to put the original engine back in. Here is the part where I have lost all faith in the service at this Jaguar dealer and in the car maker itself since they allow this to happen. I wanted the service center to provide an extended warranty on the engine/drivetrain since the engine was removed due to human error on their part. The service manager refused and then would not even offer to SELL me a warranty since my car was now under 3 months of the original warranty expiring. My car was NOT 3 months away from the original warranty expiring when they broke the bolt, but was when they finally had a resolution. If they had confidence in their repair, an extended warranty is a pretty cheap way for them to stand behind their work. But they would not which is an indication of how they think this will hold up. My wife and I tend to keep our cars 7-10 years and since Jaguar doesn’t make the XK anymore, I fully intended to keep it a long time. My wife has been a long time Mercedes Benz owner but was considering the F-Type. I had been a Jaguar proponent since purchasing the XK. Both of these things have now changed due to this service experience. I will go back to being a Porsche customer and my wife will probably stay a Mercedes owner going forward. I will make sure I express my feelings about Jaguar, based on the service experience to anyone I can. By not standing behind their work and putting the full risk on me they have lost me as a potential customer and have turned my positive feelings about the car into extremely negative feelings. Feelings that I will not hesitate to share whenever I have the opportunity. This experience was not due to the quality of the car, but to human error by the service department. And they refused to stand behind that work with any warranty and refused to offer me a warranty I could purchase. That tells me a lot. I have no complaints about Renee the service advisor. She did what she could. More