Jaguar Land Rover Houston Central - Service Center
Houston, TX
82 Reviews of Jaguar Land Rover Houston Central - Service Center
Working with Jay Favorite is the best! I've owned my Range Rover for 5 years, and Jay Favorite has been my service advisor most of that time. He's always responsive, professional and does I've owned my Range Rover for 5 years, and Jay Favorite has been my service advisor most of that time. He's always responsive, professional and does his best to help me get my service appointment when I need it, give me an accurate estimate of time and expense, get the work done and get my car back to me at MY convenience. I bought my vehicle at Jaguar Land Rover Houston Central from a wonderful salesman named Alan Luck, and Jay has continued the service Mr. Luck started. More
Happy with service! James Ivanov has been on top of trying to solve a persistent connectivity issue with my cell phone which is finally addressed! He is polite and helpf James Ivanov has been on top of trying to solve a persistent connectivity issue with my cell phone which is finally addressed! He is polite and helpful and is great with follow up. Really enjoy working with James as a service advisor. More
After my automobile was repaired I asked for technical help with GPS and other systems I had not mastered since purchasing my range rover. I was then introduced to Tumi. Tumi sat in my car with me and ans help with GPS and other systems I had not mastered since purchasing my range rover. I was then introduced to Tumi. Tumi sat in my car with me and answered all of my questions and showed me shortcuts to make my driving experience more enjoyable. I found him to be technically sharp and very patient. More
Luxury cars and luxury service The management (Jason Lacher), sales team and the service department (especially Michael Quinones) have continually surpassed my expectations. I am o The management (Jason Lacher), sales team and the service department (especially Michael Quinones) have continually surpassed my expectations. I am on my 5th car from this dealership because they not only provide incredible cars but offer the best service. They are eager to help any way they can to make the process as easy as possible. I have recommended all my friends to this dealership and will continue to do so. More
Repaired back up camera My back up camera was misaligned after a trip to the car wash. James Ivanov, my service advisor scheduled the repair within 2’days of my call. The car My back up camera was misaligned after a trip to the car wash. James Ivanov, my service advisor scheduled the repair within 2’days of my call. The car was repaired within 45 minutes and James went above and beyond and helped the technician adjust the camera. More
Service and Sales are amazing! Service is incredible. I worked with Kris Z., he did everything to a T to assist me. The whole department is superb! They went above and beyond to m Service is incredible. I worked with Kris Z., he did everything to a T to assist me. The whole department is superb! They went above and beyond to make everything perfect on my 2018 Discovery! After 13 years of driving an LR3 and 120,000 miles later (Which I also bought from Land Rover Houston Central ; I said to myself I will never drive anything but a Land Rover Again. Service and Sales assisted me in every step. I could not be happier with both of my experiences. Thank you Ivonne, Kris and Ricky! More
This service was 2 in 1 My vehicle received its annual maintenance check while the Auto Stop mechanism was repaired. I received a loaner without having to deal with a lot of My vehicle received its annual maintenance check while the Auto Stop mechanism was repaired. I received a loaner without having to deal with a lot of paperwork. More
Range Rover Service I have over the last 15 years owned a number of land rover and range rovers and have used this garage for all new purchases and servicing . The serv I have over the last 15 years owned a number of land rover and range rovers and have used this garage for all new purchases and servicing . The service center does a superb job and I find them knowledgeable and courteous at all times and I will continue to use this dealership for my next purchase More
Gear shiftier The Range Rover has been in 2-3 times to correct the gear shiftier. Shiftier sticks in low gear. Stopping the vehicle and turning off seems to be t The Range Rover has been in 2-3 times to correct the gear shiftier. Shiftier sticks in low gear. Stopping the vehicle and turning off seems to be the only means to correct the issue. Also, the clock has been running slow. The car has been in several times for these issues and the problem still exists. More
2016 Land Rover Range Rover Dealer and Vehicle review Land Rover has an exceptional product but Zero customer service. I have owned many cars in my 49 years and never has a car blow an engine at 70,000 m Land Rover has an exceptional product but Zero customer service. I have owned many cars in my 49 years and never has a car blow an engine at 70,000 miles. My car was serviced at Land Rover the entire life of the car and they still refused to pay in full for the engine replacement or acknowledge the car was defective from the beginning. They nor their dealer stand behind their product and there is no recognition of customer loyalty. They have no consideration for building repeat business with their customers, once they take your money they are done with you and will keep taking your money with no reciprocation at the first sign of real trouble. This is an exceptional car but they made me hate it and I am sorry I ever purchased it and will never drive another one. As soon as I can trade it in I will. More