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Jaguar Land Rover Houston Central - Service Center
Houston, TX
82 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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82 Reviews of Jaguar Land Rover Houston Central - Service Center
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August 29, 2023
Absolutely worst service i’ve ever experienced. Went to drop off my vehicle early in morning with appointment and tried to tell them that i live 3 hours away so please take good care of my car. The Went to drop off my vehicle early in morning with appointment and tried to tell them that i live 3 hours away so please take good care of my car. The engine light was kinda on and off with no any weird sound or anything wrong while running. After diagnosed they gave me whole checklist with everything was OK except the DEF DOSING INJECTOR AND REGERATION FILTER that need to clean because Diesel system may run different also come with unreasonable price almost $600 just for cleaning. Then i wanna know the reason causing problem and they said maybe im not having my cat running at enought speed 75mph on the highway but they dont know that im on the highway 30 minutes every single day to work. Ridiculous and how stupid i still want them to repair. CLEANING SYSTEM took almost all day when dropoff at 8am and get the car back at 6pm. Ok Fine after waiting all day and drove the car back home only 30 minutes on the road then the engine light was on again that make me ao upset. I dont know if the engine could die on the way home so who will take responsibility for us while im driving my wife and kids home. I usually got my service done at north houston dealler with nothing wrong. I dont know why this time i took my carhere and paid for nothing fixed. I will write this review on all of my social media so people could be aware and pick the right place for their service needed. The advisor name was Rolando Flores. Horrible service and i dont know what the technician did to my car. Called them back on next day and he told me maybe my car runs into different error code. Are you trying to steal customer’s money by doing this? Fixing problem for so many time? Wasting their time to ask them coming back and forth to pay for your service? I would Give you ZERO star if i can. I will call mu bank to get my money back i will get my car fixed at another dealer. Never see any Luxury Brand could do this horrible service to customer. Never get my car appraised even i did requested from them. More
by Luan Bao
Employees Worked With
Rolando Flores
July 01, 2021
Very poor service. I took my car in for service and they damaged the interior and scratched the exterior. I had to take it back multiple times for the repairs to be made. damaged the interior and scratched the exterior. I had to take it back multiple times for the repairs to be made. More
by horns
Employees Worked With
Jedidiah Favorite
April 26, 2021
It was easy to make the appointment and, once there, the whole service was fast, smooth and efficient. I had a new advisor this time, but he is very nice and helpful and knowledgeable of his trade. The serv whole service was fast, smooth and efficient. I had a new advisor this time, but he is very nice and helpful and knowledgeable of his trade. The service was finished before the expected time and the shuttle ride, provided by Mr Freud (sorry, don’t remember his last name, was a pleasant one. Thanks ! More
by Adriana
Employees Worked With
Juan Alvarez
March 15, 2021
Land Rover Houston Central did a great job on my recent visit. They offered to re-finish my wheel after I accidentally hit their curb and went beyond my expectations for customer service. Nice clean showro visit. They offered to re-finish my wheel after I accidentally hit their curb and went beyond my expectations for customer service. Nice clean showroom, coffee bar and great service. Thank you! More
by debbiesokol
Employees Worked With
Kenny Wright, Edwin Viera
March 12, 2021
Completely satisfied with the service I received, beginning with Michael Quiñones my Service Advisor to Shirley Palmer my service technician and Mr. San Luis in parts! They made me feel like part of beginning with Michael Quiñones my Service Advisor to Shirley Palmer my service technician and Mr. San Luis in parts! They made me feel like part of the family and addressed every issue I was having. Thank you for great service and attention to detail. More
by Abraham Gamboa
Employees Worked With
Michael Quiñones and Shirley Palmer and Michael San Luis
December 08, 2020
Dropped car off at 0830 for replacement of faulty tire pressure guage. Work was completed within an hour. Waiting area was clean and comfortable (.And socially distanced as well ). All in all a seemless pressure guage. Work was completed within an hour. Waiting area was clean and comfortable (.And socially distanced as well ). All in all a seemless experience. Thank you Michael Quinones More
by Roger Horton
Employees Worked With
Michael Quinones
November 16, 2020
I scheduled an appointment with the Service Department to install an umbrella holder for 10am. The Service Advisor did not approach us until 20 minutes later. We were told it would take 2 hours to install install an umbrella holder for 10am. The Service Advisor did not approach us until 20 minutes later. We were told it would take 2 hours to install the holder. The Service Advisor told us after 2 hours, it would take an additional 5-6 hours to install the holder. Horrific first time experience. We asked to speak to the General Manager and the Service Manager, we were told both were in meetings. LCBM for Chris Jones and Joey Watkins. No response yet. More
by snjenkin
Employees Worked With
Chris Jones and Joey Watkins
September 28, 2020
DO NOT USE. Horrific experience. They will attempt to overcharge after you agree to an estimate. If you use this dealer, carefully review your invoice before paying. I caught them overcharging me $900 overcharge after you agree to an estimate. If you use this dealer, carefully review your invoice before paying. I caught them overcharging me $900 for four tires. Gave away my loaner car and after three weeks trying to get another appointment, they finally had me get a loaner car from Enterprise where I had to pickup and return. Not what you would expect from a luxury brand. I sold my Range Rover because of poor service. More
by isedate2001
Employees Worked With
I have worked with several unhelpful individuals
August 19, 2020
DO NOT USE THIS DEALERSHIP unless you want the cost to go up from the estimate & if you want to get poor service. No need to schedule service as they are at least 3 days out from diagnostics. You car will ge up from the estimate & if you want to get poor service. No need to schedule service as they are at least 3 days out from diagnostics. You car will get no attention until then. Just showing up is the same as scheduling service. You get a nice text message listing issues along with pricing but prices change after repairs. Could have changed because I declined some of the things listed. Oil change & filter was quoted @ 179.95 but actual cost was 202.01. Replace key fob cover was quoted @ no charge but actual cost was 36.89. Text message shows things on the multi point inspection list as OK but were actually chargeable issues also listed in the same text. Dealership prices are always higher than they should be but this places prices are way out of line. What is the point for paying a high price for diagonostics when the actual repairs costs more? Went to get the car & was told it would be 30 - 45 minutes then waited 2 hours & 15 minutes for it. Wouldn't give it even a 1 except it is required. More
by bryan10e7
Employees Worked With
Jedidiah Favorite
