Land Rover Houston Central

Tom was very knowlegable and very helpful in the buying process. I have to say that I hate buying cars, but he made it very easy and comfortable. He returned all my calls and emails very quickly, and he process. I have to say that I hate buying cars, but he made it very easy and comfortable. He returned all my calls and emails very quickly, and he was courteous. I love the car and plan on keeping it for a long time. I would certainly by from him/them again. More

I went to many dealerships and looked at used cars usualy when I got there they had either sold it or it was nothing like they described. I saw an add on a very nice used landrover they had. I called on Sun when I got there they had either sold it or it was nothing like they described. I saw an add on a very nice used landrover they had. I called on Sunday and they were closed but about 10 minutes later I got a call back, I was sure surprised about this. The sales person I talked too new the landrovver I was talking about and describe it to me the way it was. It was actualy better than he described it and they gave me more for my trade in than I was expecting by $ 400.00 More

Very unprofessional. Internet sales manager Tom is very ignorant and unethical. We agreed upon a price of a 2007 Lexus GX470. I sent all the documentation as asked and was told that I should get the requ ignorant and unethical. We agreed upon a price of a 2007 Lexus GX470. I sent all the documentation as asked and was told that I should get the required documents in return. For the whole day I have been trying to reach Tom through his cell and work phone and ony got through once, where he told me that the documents are being put together and should be sent to me. However the only document needed was a preliminary invoice and wiring instructions for me to send the money. Finally after calling every 10 minutes before the dealership closed, I asked another representative to get a hold of Tom. Tom called me back with in 10 minutes to say that the car was sold to someone else. The car was worth $32,000 and 2 weeks ago I bough a car at Valley Honda which was only a $9,000 car and was a suzuki Vitara. The customer service at Valley Handa, was by far supirior to this so called luxury dealer which sells $30,000+ cars. This is very irresponsible and after 3 years of buying cars for customers overseas this is by far the worst expirience I have had. I highly recomend you stay away from these crooks. More

For information purposes. For a little background I have For information purposes. For a little background I have owned Land Rovers since I did start driving: locally and abroad. That makes it about 20+ yea For information purposes. For a little background I have owned Land Rovers since I did start driving: locally and abroad. That makes it about 20+ years. I own 3 LRs, so I have done my homework thoroughly. Very bad experience at that Land Rover Central location (Old Katy). Pity they have been around for such long time here in Houston, and their quality in most all aspects have been gone way below the positive scale. The sense I did get was that these people has been “sleeping in their laurels”. Lucky they are very close to high-end areas. Most likely, their arrogance has taken over the principles of customer satisfaction, and to strive for the best, which is contrary to what Land Rover represents. Their sales people starting by Mr. Kevin Lind (Sales Manager) really leave too much to be desired as far customer treat and courtesy. Sales personal is very pushy. Prices are not good at all, and on top of that, it is clearly noted that the right hand does not know what the left hand is doing, since Mr. Myron Heronema (OP Mngr.) has a capital “V” (for Vague) printed on his forehead. Kind of scary. So do not waste your time going there. Or perhaps stop by for “benchmark” purposes. Then, you will notice that either Southwest Momentum or Land Rover Houston North will speak by themselves right at the moment you step-in. Good Luck!!! More

The GM at this dealership is completely unprofessional. We thought the trade in allowance was too low. When I went to the North dealership it said in the database he should have offered us more (3k to be e We thought the trade in allowance was too low. When I went to the North dealership it said in the database he should have offered us more (3k to be exact) than what he offered. When we questioned his trade in allowance at the time of the offer he became defensive and rude and said my car was only good for auction. He also made other offensive remarks that were not necessary. I would never buy a vehicle from this dealership and would not recommend it to anyone. When I went to the North dealership my experience was completely opposite they offered the kbb value for my trade and they were extremely friendly. They were the ones who informed me of land rover trade in database and were in shock about the trade allowance he offered us. More

I purchased my Land Rover at this dealership in 2005 and got excellent support in the purchase of the car and my initial dealings with service. Between 2006 and early 2008, I had really bad experiences wit got excellent support in the purchase of the car and my initial dealings with service. Between 2006 and early 2008, I had really bad experiences with the service department. They wouldn't return voice messages whether it was to set a up new appointment or even if my vehicle was in the shop. I even had situations where I would leave my vehicle for work and the work would not be complete when I got it back. I bet you are wondering why I gave them a good rating aren't you. Starting in 2008, I've had very good service and support. They set up an external scheduling service for making appointments. The service techs return your calls and do so promptly. The work is done right. The first time. More

I had my worst service experience with this dealership. They are not worthy of the Land Rover name. Houston is the 4th largest city in America and guess what…you have only one other choice! That is to go They are not worthy of the Land Rover name. Houston is the 4th largest city in America and guess what…you have only one other choice! That is to go to the Land Rover North Houston…which is owned by the same folks. This is a no win situation for Land Rover owners. I caution all Land Rover owners to beware of the service department…especially if you did not purchase your car at the servicing dealership. More