Land Rover Houston Central

Deceitful salesmen. Bad dealership. Don't believe their Deceitful salesmen. Bad dealership. Don't believe their lies. 1) I found one of their listings at cars.com that I was interested in. 2) I ca Deceitful salesmen. Bad dealership. Don't believe their lies. 1) I found one of their listings at cars.com that I was interested in. 2) I called 877-661-3144 - their "direct esales number" - the first time, the wait was over 5 minutes. I hung up. 3) I called again about 20 minutes later. I talked to someone I think that was named Shelly. We talked for a while. She said that she would send me more pictures on this specific car by email and more information. She didn’t send the information. 4) I submitted an online request to see the car. 5) At 9:39AM I got a call from 281-892-0650 from a Shelly/Sherri saying the car was available and my appointment would be “on the calendar.” 6) That day I spoke with Jennifer Day 3 times on the “live chat system” and was very specific in wanting to make this appointment “easy.” I wanted to know whom to ask for when arriving, re-confirm the car was available, and finally, move the appointment from 12:15PM until 11:00AM. At about 10:45AM, she told me 1) the car was available, 2) When arriving ask for “Dana.” 7) When my wife arrived at the dealership, less than 20 minutes after I disconnected from Jennifer Day, she learned that a) The car is pending sale (not available for sale) b) “Dana” doesn't work at the dealership, so asking for her to show her the car didn’t work. c) The car was not at the location. So - the lesson is - don't believe Jaguarhoustoncentral com - because when it looks like they have a deal, they're lying to you. More

Awesome experience. Will continue to by my vehicles from Tom at Land Rover Houston. I expecially enjoyed the off road course. It really shows the difference between a Range Rover and all the other vehicle Tom at Land Rover Houston. I expecially enjoyed the off road course. It really shows the difference between a Range Rover and all the other vehicles. Along with the off road course I have also come to appreciate the hands on service. More

Send Tom and e-mail or call him now! He is an expert at internet car sales, and I can’t say enough great things about him! Tom found me the pre-owned BMW of my dreams. He searched high and low to find th internet car sales, and I can’t say enough great things about him! Tom found me the pre-owned BMW of my dreams. He searched high and low to find the one with the exact interior and exterior colors I wanted. And best of all, I never had to take time out of my day to go down and shop. He sent me pics, and handled everything through e-mail & phone conversations. I couldn’t be happier with the service and ease of this transaction. Thanks to Tom, I didn’t even have to go down there until it was time to pick up my Bavarian beauty and sign on the dotted line. More

Tom was very knowlegable and very helpful in the buying process. I have to say that I hate buying cars, but he made it very easy and comfortable. He returned all my calls and emails very quickly, and he process. I have to say that I hate buying cars, but he made it very easy and comfortable. He returned all my calls and emails very quickly, and he was courteous. I love the car and plan on keeping it for a long time. I would certainly by from him/them again. More

I went to many dealerships and looked at used cars usualy when I got there they had either sold it or it was nothing like they described. I saw an add on a very nice used landrover they had. I called on Sun when I got there they had either sold it or it was nothing like they described. I saw an add on a very nice used landrover they had. I called on Sunday and they were closed but about 10 minutes later I got a call back, I was sure surprised about this. The sales person I talked too new the landrovver I was talking about and describe it to me the way it was. It was actualy better than he described it and they gave me more for my trade in than I was expecting by $ 400.00 More

Tom was readily accessible to me by email and on the phone. Car was as described and I am very happy with what they gave me on trade. $2000 higher than my carmax bid.... and I think my new car is terrif phone. Car was as described and I am very happy with what they gave me on trade. $2000 higher than my carmax bid.... and I think my new car is terrific. I will definitely buy from Tom and this store again!!! More

It was a little nerve racking buying a vehicle that I hadn't even seen in person. This was the first time I had done so but Tom, the internet sales manager, made my transaction very seamless. I was extre hadn't even seen in person. This was the first time I had done so but Tom, the internet sales manager, made my transaction very seamless. I was extremely happy with the vehicle as it was everything he said it was. I would definitely buy from them again. More

Very unprofessional. Internet sales manager Tom is very ignorant and unethical. We agreed upon a price of a 2007 Lexus GX470. I sent all the documentation as asked and was told that I should get the requ ignorant and unethical. We agreed upon a price of a 2007 Lexus GX470. I sent all the documentation as asked and was told that I should get the required documents in return. For the whole day I have been trying to reach Tom through his cell and work phone and ony got through once, where he told me that the documents are being put together and should be sent to me. However the only document needed was a preliminary invoice and wiring instructions for me to send the money. Finally after calling every 10 minutes before the dealership closed, I asked another representative to get a hold of Tom. Tom called me back with in 10 minutes to say that the car was sold to someone else. The car was worth $32,000 and 2 weeks ago I bough a car at Valley Honda which was only a $9,000 car and was a suzuki Vitara. The customer service at Valley Handa, was by far supirior to this so called luxury dealer which sells $30,000+ cars. This is very irresponsible and after 3 years of buying cars for customers overseas this is by far the worst expirience I have had. I highly recomend you stay away from these crooks. More

For information purposes. For a little background I have For information purposes. For a little background I have owned Land Rovers since I did start driving: locally and abroad. That makes it about 20+ yea For information purposes. For a little background I have owned Land Rovers since I did start driving: locally and abroad. That makes it about 20+ years. I own 3 LRs, so I have done my homework thoroughly. Very bad experience at that Land Rover Central location (Old Katy). Pity they have been around for such long time here in Houston, and their quality in most all aspects have been gone way below the positive scale. The sense I did get was that these people has been “sleeping in their laurels”. Lucky they are very close to high-end areas. Most likely, their arrogance has taken over the principles of customer satisfaction, and to strive for the best, which is contrary to what Land Rover represents. Their sales people starting by Mr. Kevin Lind (Sales Manager) really leave too much to be desired as far customer treat and courtesy. Sales personal is very pushy. Prices are not good at all, and on top of that, it is clearly noted that the right hand does not know what the left hand is doing, since Mr. Myron Heronema (OP Mngr.) has a capital “V” (for Vague) printed on his forehead. Kind of scary. So do not waste your time going there. Or perhaps stop by for “benchmark” purposes. Then, you will notice that either Southwest Momentum or Land Rover Houston North will speak by themselves right at the moment you step-in. Good Luck!!! More

The GM at this dealership is completely unprofessional. We thought the trade in allowance was too low. When I went to the North dealership it said in the database he should have offered us more (3k to be e We thought the trade in allowance was too low. When I went to the North dealership it said in the database he should have offered us more (3k to be exact) than what he offered. When we questioned his trade in allowance at the time of the offer he became defensive and rude and said my car was only good for auction. He also made other offensive remarks that were not necessary. I would never buy a vehicle from this dealership and would not recommend it to anyone. When I went to the North dealership my experience was completely opposite they offered the kbb value for my trade and they were extremely friendly. They were the ones who informed me of land rover trade in database and were in shock about the trade allowance he offered us. More