Land Rover Houston Central

I am in the process of working with the Consumer Protection division of the Attorney General's office to file a claim against this dealership for their deceitful practices which I believe violate ou Protection division of the Attorney General's office to file a claim against this dealership for their deceitful practices which I believe violate our state's fair trade practices act. I am also contacting Jaguar USA about this particular dealership's practices and Kenny Wright in particular. BEWARE OF THIS DEALERSHIP - in particular do not deal with KENNY WRIGHT; judging from our experience we believe he engages in deceitful practices. DO NOT BUY FROM HERE. What they did to us sure feels like bait and switch. Additionally they showed us a car that they later told us we couldn't buy because it was under contract (had received a deposit) with another buyer. The entire week we spent dealing with them seemed fishy in general. Two of the three cars that they originally told me were available for purchase amazingly weren't available on Saturday morning when we went in. Fine. Things sometmes happen. This could all very well have been on the up and up. We then went to look at the one remaining car, test drove it, we weren't sure about it so we walked away, 90 minutes later changed our minds and expressed our interest. Their Sales Manager (Kenny Wright) sent us an email in a condescending tone (his whole tone in person and via email is extremely condescending) the gist of which implied that a magical buyer from out of state had mysteriously resurrected and had made a down payment. It's amazing they were able to get a bank wire transfer for deposit on a Saturday evening from out of state within a 90 minute period. I'd sure like to bank there. Very fishy. He is VERY SLIMY to deal with - as well as generally unprofessional and impolite. I thought that by buying a used car from a Jaguar/Land Rover dealership that I'd escape some of the *yuck* factor of buying a used car from a more common dealership. Not the case. This has been the single worst car buying experience of my life. It seems as though they are in the business of NOT wanting to sell you a car. In fact, I'd say he was antagonistic during the whole process. He barely even bothered with any semblance of politeness. He also seems not to care very much about his personal appearance. I would think Jaguar would like their Sales Team (Sales Manager in particular) to at least be clean shaven and not disheveled. The only reason I mention this is because I suppose it shouldn't be a surprise to be treated disrespectfully by someone who appears to take no pride in his own self. I'm surprised Jaguar would let this guy represent the Jaguar name. I did copy the General Manager in on most of our communications with Kenny but he remained mostly silent and at no point stepped in to try to salvage any of the sales. By the way, I had been a loyal customer of this dealership's service department for years and walked in with pre-approved financing (we also could have paid cash but they did not need to know that), so I'm not a random person off the street. Also, if you are a woman do not deal with this dealership. Based on my interaction with Kenny, he strikes me as a a bit of an old fashioned, slightly less evolved type, who holds women in low regard. There is one Jaguar salesman there that was extremely helpful - his name was Rick. He was polite to us, friendly and knowledgable - downright pleasant. Unfortunately for some reason we were dealing with Kenny. I do not wish to completely throw this dealership under the bus. They do have an excellent service department headed by Dexter Taylor who has always gone above and beyond in terms of customer service as well as a service consultant, Stephen Almond, whom I've had the pleasure of working with for a few years. I was simply SHOCKED to be treated the way I was by the sales team (Kenny in particular, as well as Brittany) given the quality of service I've received from their repair team over the years. All this could have been avoided had they simply sold us the used car we went in to buy instead of making up a story about phantom buyers suddenly appearing from out of state with magical bank transfers happening on Saturday evenings within 2 hours of us walking out. Shame on you Jaguar Central. We'll see how the attorney general's office feels about their seemingly deceptive practices as well as how Jaguar USA feels about this particular dealership's representation of the Jaguar name. Also, I forgot to mention that they did not disclose two safety issues with the car we were looking at. They were both issues that unless you specifically looked for them you wouldn't likely discover until later on. Once we pointed out the issues to them they admitted to having known about one but not about the other. I'm not sure if they're required to point these out by law or not, but just thought I'd make mention of it. It seems to me they would have caught both safety issues when doing their 140 point check. Could have been an honest mistake, who knows, but worth pointing out. More

I went to the dealership to look for a 2010 onwards Range Rover (HSE or Supercharged). The salesperson was extremely friendly and helpful and was great at follow ups. I ended up going for a new BMW 750Li sed Rover (HSE or Supercharged). The salesperson was extremely friendly and helpful and was great at follow ups. I ended up going for a new BMW 750Li sedan as opposed to an SUV but if I am again in the market for an SUV, I would definitely contact this salesperson. The prices (at least) on the used vehicles at this dealership were excellent and lower than any other dealership. More

Called this dealer for a recall notice on my 2007 Land Rover to schedule service. At the time of the call, they said they had no dealer cars at that time. I scheduled the service 2 weeks into the future Rover to schedule service. At the time of the call, they said they had no dealer cars at that time. I scheduled the service 2 weeks into the future to be sure I had a car to drive. Because it was imperative for me to get to work, at the time of scheduling, I confirmed with the scheduler twice that they would have a loaner car for me to drive and they said yes. I got to the dealership for the SCHEDULED service and was told that they had no car for me to drive and I could wait or take the shuttle. I left. Simply misleading and dishonest. More

I took my 2006 Land Rover Sport into the dealership to have a key replaced. I got the car back with a new key and a whole new set of safety problems. The Day after I got the car back I drove to take my d have a key replaced. I got the car back with a new key and a whole new set of safety problems. The Day after I got the car back I drove to take my daughter to a soccer game two miles from my house.. Within 1 block every warning signal in the car began to flash. The signals the, the flashers, the gas light, everything and then it shifts down into second gear. I approached the next stop sign and turned the car off. Then It wouldn't start. I called the dealership and they told me that the car was adjusting to the new key. The Solution was to turn the steering wheel from left to right and give it a minute. This went on for a few weeks. My car was now the most unreliable thing I had ever owned. I would go around the corner to buy groceries and end up sitting in a car full of groceries in 100 weather trying to start what used to be my dream car. I had to call friends to pick me up from appointments when my car wouldnt start after hours of trying the "turn to the left and the to the right Solution" This was last June. JUNE 2010. Today Is March 24th 2011 and my car is still there. I got my car back from them three times during the last 10 months and each time they told me that it was fixed within 24-48 hrs I was stuck in a parking lot or caught on a freeway only able 30mph due to the down shift. I worked with Steven In the service department. He was nice but not effective. Around the 7-8 month point Steven informed me that the car was in pieces on the service department and that they were still trying to find the problem. I never received a call from the Service Manage once during the first 8 months of this disaster. As a matter of fact when I finally called him he was not even aware of the problem my car was having. He told me that they have service meetings every week on the cars in the service dept. But when I talked to him , He didn't know how long it had been there and was unaware that the original request was to have a key replaced. He was shocked the car was there for so long. Also, he was unaware that The next person to talk to was the GM. Jason Walker. He knows even less than Dexter. When Discussing the issue with him, he said mam' your car has only been here for 8 weeks. I said no! Its been there for 8 months. I have been very patient until this point hoped that this can be fixed. When I lost all faith and patients I asked to be reimbursed for the service charges that I had already paid. First I spend 30-40 minutes on two separate calls with Dexter hoping to get a check cut because he asked me to let him be the mediator. I didnt realize I needed a mediator between myself and a GM I had never spoken with. Dexter told me that he would see what he could do. When he called me back he said that they would reimburse me for teh service but not the key or the battery that they changed. First of all the key obviously didnt work and We tried to jump the car many many times and the car never made a noise. The battery was not the problem and changing it didnt fix the issue. So at that point I was our about $300 for those two items and I still had no car. I decided to talk with the GM My self and it took three days for him to return my call. I have decided at this point I dont want the car back. Its in pieces and who knows what state it will be in reassembled? I bought my car for 30,500 cash,, It ws paid of had low mileage and drove perfectly now he wants to give me only 25,000 for the car and will only pay the what the tax will be if I trade the car in with them. Who in their right mind would buy another Land Rover if this is what there is to deal with should a problem arise. God help me if I were to loose another key. I have had to debate both Dexter and Jason Walker on every issue. I feel like I should be paid in full for the services. I think that the dealership should be ashamed of the way I have been strung along for 10 months. I dont its fair that my time has been wasted dealing with the incompetence and lack of customer service. They have given me an unsafe care to drive three times when they insisted that it was fixed. I think the offer of 2$5,000 is a joke. I think its unfair that now I have to go out and find a car for $25,000 and pay the taxes which means I am really working with $23000 and still I loose $300 on a key and battery that I never received. Jason has cut corners and passed the buck since our very first phone call. At this point I am out a car 300 plus 5,500 and a car that was fully paid for. This has been the worst experience I have ever had. I have asked them for 29,500. Jason Walker said that he has to ask another guy that works there. He said it most likely wont happen he said but he will try to get me more. Kelly Blue Book has this yr, make and model with 62,000 miles at 27,550. Jason told me that Kelly Blue Book is not always correct in pricing, they are a tool he said but not the best way to price a car. When I mentioned that other dealers said that 25,000 is a really low price, he said he would take the car to them if they were willing to pay more. And he said it like he was doing me a favor. I cant believe he had the nerve to put this problem in my lap again Also take into consideration that if I was told that I couldnt be fix and we were still in 2010 even Kelly Blue book would price it higher. I have been screwed all around. This is how this situation can be fixed. I want $29,500 paid in full within a week not another two week or another month. After all of the car problems, my time, my patients, missed appointments, soccer games, ruined groceries, having to sit in a 120 degree car turning a wheel from side to side like someone is playing a mean joke on me while I have my daughter with me, the loss of a paid for vehicle; this is fare and they should be happy Im not calling the news and plastering this incompetent story on the 9 "o" Clock news. More

Sales Manager selling used parts. Represented gearbox as fine from an exterior examination and testing. Insisted on prior payment before shipment. Part shipped with front plate missing clutch sleeve nose (e fine from an exterior examination and testing. Insisted on prior payment before shipment. Part shipped with front plate missing clutch sleeve nose (easy to see) which had been torn off the cracked metal (images available to any who want them). Had new plate made. Opened it up to find repairs impossible. Input shaft (irreplaceable on this model) and cluster were blue from heat and mangled badly. Kept Dealer informed at all times but no response. Buyer beware. Don't get shafted like I did. Others in same boat. More

Deceitful salesmen. Bad dealership. Don't believe their Deceitful salesmen. Bad dealership. Don't believe their lies. 1) I found one of their listings at cars.com that I was interested in. 2) I ca Deceitful salesmen. Bad dealership. Don't believe their lies. 1) I found one of their listings at cars.com that I was interested in. 2) I called 877-661-3144 - their "direct esales number" - the first time, the wait was over 5 minutes. I hung up. 3) I called again about 20 minutes later. I talked to someone I think that was named Shelly. We talked for a while. She said that she would send me more pictures on this specific car by email and more information. She didn’t send the information. 4) I submitted an online request to see the car. 5) At 9:39AM I got a call from 281-892-0650 from a Shelly/Sherri saying the car was available and my appointment would be “on the calendar.” 6) That day I spoke with Jennifer Day 3 times on the “live chat system” and was very specific in wanting to make this appointment “easy.” I wanted to know whom to ask for when arriving, re-confirm the car was available, and finally, move the appointment from 12:15PM until 11:00AM. At about 10:45AM, she told me 1) the car was available, 2) When arriving ask for “Dana.” 7) When my wife arrived at the dealership, less than 20 minutes after I disconnected from Jennifer Day, she learned that a) The car is pending sale (not available for sale) b) “Dana” doesn't work at the dealership, so asking for her to show her the car didn’t work. c) The car was not at the location. So - the lesson is - don't believe Jaguarhoustoncentral com - because when it looks like they have a deal, they're lying to you. More

Awesome experience. Will continue to by my vehicles from Tom at Land Rover Houston. I expecially enjoyed the off road course. It really shows the difference between a Range Rover and all the other vehicle Tom at Land Rover Houston. I expecially enjoyed the off road course. It really shows the difference between a Range Rover and all the other vehicles. Along with the off road course I have also come to appreciate the hands on service. More

Send Tom and e-mail or call him now! He is an expert at internet car sales, and I can’t say enough great things about him! Tom found me the pre-owned BMW of my dreams. He searched high and low to find th internet car sales, and I can’t say enough great things about him! Tom found me the pre-owned BMW of my dreams. He searched high and low to find the one with the exact interior and exterior colors I wanted. And best of all, I never had to take time out of my day to go down and shop. He sent me pics, and handled everything through e-mail & phone conversations. I couldn’t be happier with the service and ease of this transaction. Thanks to Tom, I didn’t even have to go down there until it was time to pick up my Bavarian beauty and sign on the dotted line. More

Tom was readily accessible to me by email and on the phone. Car was as described and I am very happy with what they gave me on trade. $2000 higher than my carmax bid.... and I think my new car is terrif phone. Car was as described and I am very happy with what they gave me on trade. $2000 higher than my carmax bid.... and I think my new car is terrific. I will definitely buy from Tom and this store again!!! More

It was a little nerve racking buying a vehicle that I hadn't even seen in person. This was the first time I had done so but Tom, the internet sales manager, made my transaction very seamless. I was extre hadn't even seen in person. This was the first time I had done so but Tom, the internet sales manager, made my transaction very seamless. I was extremely happy with the vehicle as it was everything he said it was. I would definitely buy from them again. More