Land Rover Houston Central

Horrible customer experience! Consistently poor customer experience with service. No loaner car offered ... either I get my own ride or use their shuttle, if within 15 miles. Appt Consistently poor customer experience with service. No loaner car offered ... either I get my own ride or use their shuttle, if within 15 miles. Appt at 7:30 to fix a simple tail light. At noon, wheels off car for a recommended $2600 full brake replacement, which I didn't ask for. Still hadnt checked if the tail light part was in stock. Car ready at 5:30, after calling all day for a readiness ETA. Waited 45 minutes for car to finish being "washed". $816 to fix a tail light. When I asked why it took 10 hours to fix, with a 7:30 appt, I was told appointments just allow them to the schedule their day ... nothing to do with when my car service starts. Contacted the General Manager to discuss ... 4 weeks later, no discussion. I expected so much more from Land Rover! So frustrated and disappointed. More

New Range Rover Sport V8 Donna did a great job on the new purchase, we chose a lovely white RRS. We did a nice test drive, traded a Porsche, got instruction and drove away in Donna did a great job on the new purchase, we chose a lovely white RRS. We did a nice test drive, traded a Porsche, got instruction and drove away in under two hours More

First Jaguar purchase experience Jaguar Houston Central was the second dealership I visited for purchasing my new F-Pace. First was Jaguar North. Personal experience at Jaguar North p Jaguar Houston Central was the second dealership I visited for purchasing my new F-Pace. First was Jaguar North. Personal experience at Jaguar North prompted me to look elsewhere. The salesperson there was not interested in providing me at all with what I would consider customer service. As soon as I walked into Jaguar Houston Central and was warmly greeted by A.J Woods, I quickly began to realize I was in the right place. A.J took the time and put in the efforts to help me get the exact Jaguar I wanted. More

Our Experiece at the Dealership We were greeted the moment we walked in the door. AJ asked questions so he could get an idea of what we were looking for. He then pulled Up the inve We were greeted the moment we walked in the door. AJ asked questions so he could get an idea of what we were looking for. He then pulled Up the inventory on the computer instead of walking us around in the hot sun. When we decided on a couple cars we were interested in, he got the keys and started both cars so it wasn’t so hot. He was very knowledgeable about the cars we were considering. Once we decided on the car that we wanted to purcase, he made the process pretty easy and he was very helpful with assisting us with getting information. We felt no pressure. We explained where we wanted to be and they did what they could to make that happen. Once we were with Suzette, it went pretty quickly. She was very friendly and made us very comfortable with our purchase. She explained all of the options we had and she went over our paper work in detail to explain all of the fees line by line. After we purchased the car, AJ met us outside with our new car. He placed the temporary tag on and showed us different function of the car, which helped a lot. He helped us get our personal items out of our old vehicle and made sure the new vehicle was clean and ready for us to to drive. AJ And Suzette did a great job. We had an excellent experience. More

Bought LR4 with Donna Watkins. Donna was so helpful, very responsive, and just wonderful to work with. I bought my car in one day with her help. Will definitely be coming back! Donna was so helpful, very responsive, and just wonderful to work with. I bought my car in one day with her help. Will definitely be coming back! More

Love these cars Very impressed with the service center and had a great experience with my sales person Donna. Donna was knowledgeable and helped me understand the veh Very impressed with the service center and had a great experience with my sales person Donna. Donna was knowledgeable and helped me understand the vehicle and all of its abilities. Donna showed enthusiasm and was always friendly and smiling which Was so refreshing. More

Great Experience BILL AND AJ ARE VERY HELPFUL AND HELPED ME WITH MY FIRST PURCHASE OF A JAGUAR FPACE. THEY LOCATED THE VEHICLE WITH PREFERRED OPTIONS WITHOUT HAVE TO O BILL AND AJ ARE VERY HELPFUL AND HELPED ME WITH MY FIRST PURCHASE OF A JAGUAR FPACE. THEY LOCATED THE VEHICLE WITH PREFERRED OPTIONS WITHOUT HAVE TO ORDER ONE. THANK YOU FOR YOUR HELP AND YOUR PATIENCE! More

Best Car Buying Experience! We purchased a F Pace from Rick Mcquillin and he was the best car salesman I’ve ever dealt with. He was professional in every way and answered all of We purchased a F Pace from Rick Mcquillin and he was the best car salesman I’ve ever dealt with. He was professional in every way and answered all of our questions. We will definitely purchase from Rick again! I also got the chance to work with Tumi on setting up my in control app and he was so helpful!! Best car buying experience ever!! More

Responsive AJ and Bill did a good job of answering my questions and getting me a deal on a vehicle that I am very happy with AJ and Bill did a good job of answering my questions and getting me a deal on a vehicle that I am very happy with More

Very happy! Donna Watkins was awesome! She was very patient with me and did all she could to make sure I was satisfied with my new XE. I sincerely believe she w Donna Watkins was awesome! She was very patient with me and did all she could to make sure I was satisfied with my new XE. I sincerely believe she went above and beyond to help me get into that car. She also took the time and followed up a few days later to make sure that I was happy. I thought that was very nice of her. This is my first Jaguar and I love it! I will definitely refer her and your dealership to people I know. I’ve gotten several compliments on the car already. Thank you! More