Land Rover Frisco

My 2nd Experience with Poor service at Land Rover Frisco. I was given an appointment time of 7:30am. I arrived at 7:15am and they were open and took my car. I was asked if I knew where the waiting area was a I was given an appointment time of 7:30am. I arrived at 7:15am and they were open and took my car. I was asked if I knew where the waiting area was and said yes. I proceeded to the waiting area. 2.5 hours later the person that took my car walked up to me and said, we have not checked your car yet and asked if I would like a ride somewhere to possibly pick up my car later or set up another appointment. I asked why would I do this when we had an agreed appointment at 7:30am today. No good answers from them. I told them to get my car and I would leave. While waiting on my car, I was asked if I need help by others, and told them the same as above. Another person (assuming a Manager) asked the same and said they didn't realize I was waiting on my car. Hmm, it was documented I was waiting and the original person came up to me in the waiting area to tell me my car had not been worked on. I was then asked again if I wanted to set up another appointment. Geez, work on my car for my original appointment and stop taking appointments if you have too many cars to work on for the personnel you have working. I was told they have a stack of papers for cars to work on. Why continue taking in more than you can handle? Time to find another dealership and different type of vehicle. More

Extremely rude and insensitive sales manager Marcus Hawkins. Rudely said that it is my car and I will do whatever I want. Would never recommend anyone to buy a car from this place. They treat you as if Hawkins. Rudely said that it is my car and I will do whatever I want. Would never recommend anyone to buy a car from this place. They treat you as if you are irrelevant and are not willing to even listen to you. They will do whatever they want you to do. There are many other places to shop around. More

Purchased a vehicle back in April, it’s now August and still do not have plate, or registration. Called my sales Mark Gonzaga several times with no help. Called the DMV today and was told they never sub still do not have plate, or registration. Called my sales Mark Gonzaga several times with no help. Called the DMV today and was told they never submitted this vehicle. Now my daughters is off to college 12 hrs away with paper tags. Unbelievable More

This is the worse service I have ever experienced. Please have been here 3 times just to find out they ordered the wrong part 3 times. When I bought the vehicle it had black rims and when it was delivered t have been here 3 times just to find out they ordered the wrong part 3 times. When I bought the vehicle it had black rims and when it was delivered the tires were swapped out. More

Great experience! We love our new evoque! Juan went above and beyond to make sure our car purchase went smoothly--he even delivered the car! above and beyond to make sure our car purchase went smoothly--he even delivered the car! More

I purchased a vehicle from Jaguar/ Land Rover Frisco a few months back. My salesman Malaad was lukewarm to lackadaisical at best. My "pre-certified" vehicle had a cut in the tire and a bent tailpipe that few months back. My salesman Malaad was lukewarm to lackadaisical at best. My "pre-certified" vehicle had a cut in the tire and a bent tailpipe that had not been previously checked. Malaad took 3 weeks to set up a service appointment (even after requesting to have GM or service agent follow up while he was out) to get these and other items previously agreed upon resolved. After having my vehicle for 3 weeks, I received no communication update on the repairs or the status of my vehicle. I had to drive up to the dealership (several times) to get a response to my concerns and the general or service manager was never available. Once I did have my vehicle returned, to my horror, all the repairs had not been made despite asking specifically if they had. I was told, "yes, Uhm, I think so." My salesman even told me that he doesn't know. He's not handling that part. Jaguar obviously has not educated the staff on honesty, what constitutes great customer service and fair treatment of women. So after 4 weeks of waiting, texting, and emailing, the sales manager Marcus Hawkins, handle all of the issues. Jaguar Land Rover Frisco does not have to worry about this woman returning to this establishment. Nor would I recommend this place. More

First Jaguar purchase and we were very happy with our salesman Kevin Young. He was very knowledgeable and put our needs first and the whole experience was very smooth and exciting. salesman Kevin Young. He was very knowledgeable and put our needs first and the whole experience was very smooth and exciting. More

Anthony Carvalho is one of the best sales person I have ever met. His commitment to excellence, customer service, customer satisfaction and knowledge of the vehicle is unbelievable. He particularly made su ever met. His commitment to excellence, customer service, customer satisfaction and knowledge of the vehicle is unbelievable. He particularly made sure we were making the right decision and once we did, the delivery of the vehicle was outstanding. My wife was particularly impressed and happy with the service. He made car buying very easy, fast, efficient and professional. Thank you Anthony Carvalho for the beautiful experience! Sincerely, Eric Oben More

Worst dealership ever. I have been in the car business for 20 years & know how this is supposed to work. They treated my daughter that is young (25 yo) as if she couldn’t afford or buy the unit, so they for 20 years & know how this is supposed to work. They treated my daughter that is young (25 yo) as if she couldn’t afford or buy the unit, so they profiled her, were very rude to her & talked down to her, especially Todd!! Then when I got involved, I offered 95K plus TT&L for the car. They accepted. Then after I lined everything up, took care of her financing outside of the dealership because they wanted to keep jabbing, she gets there to pick up the car with a cashiers check & they tell her it’s 95,974. They AGREED to 95k, not another 1000 when they get my daughter there & pressure her. The additional 974 was for nitrogen in the tires & floor mats. But 95k was agreed price, not plus whatever they wanted to add to it. ABSOLUTE RIP OFF & POOR BUSINESS. I actually told them to take the air out of the tires & put regular air in & keep the floor mats but they wouldn’t so she just paid it but said she would make sure that everyone knew what they did to her. I would drive a 1976 Ford Pinto before I bought another vehicle from them at 1/2 price. I have retained my attorney of how she was profiled & then changing prices after agreed price was in writing. I will be contacting BBB & leaving reviews of what a poor & crooked business they are running just so this kind of experience doesn’t happen to anyone else. BUY ANYWHERE BUT HERE!!!!!! More

BEWARE: An F- sales experience (graded on a curve). Spoke over the phone to confirm availability. Provided everything to structure the deal. Rep even called prior to me leaving to provide final pric Spoke over the phone to confirm availability. Provided everything to structure the deal. Rep even called prior to me leaving to provide final pricing, etc. Drove an hour to get to the store and once there received a text stating the vehicle (FR0093) was sold a MONTH ago. Amazingly - I received an email from the store thereafter stating "When are you available to come in to check it out?" The incompetence at Land Rover Frisco is something I didn't think was possible when buying a luxury vehicle. The GM really should do a post mortem on this debacle. A true waste of my time and money. CAVEAT EMPTOR! More