Land Rover Fort Lauderdale - Service Center

I had a terrible experience getting my car serviced (or should i say lack thereof) at land rover of fort lauderdale. firstly, i called in to schedule an appointment and was shocked to see that there wer should i say lack thereof) at land rover of fort lauderdale. firstly, i called in to schedule an appointment and was shocked to see that there were no spots available for 2 weeks . 2 weeks?! thats crazy! we have been leasing a BMW for almost 3 years now, and have never had any issues booking appointments more than a few days out, even with loaner. the day of my appointment, we had a couple unexpected things come up the morning-of, so i called and asked to shift my appointment by 45 minutes. the lady i spoke to was very kind and said "no problem". awesome. I actually was able to arrive a little bit earlier, so only around 30 minutes after my scheduled time. when i got there, I was informed that the loaner that we had originally booked was no longer available since i was late. first of all (and lets make this clear), i was not late, i had called ahead of time to change my appointment. second, how is it possible that in the interim 30 minutes, the loaner car had been given away? i could understand a scenario where i hadnt called and they just assumed a no-show, but this was not the case for my appointment. my assumption: there was never a loaner car to begin with and they used this as a cover up excuse. VERY unprofessional. they also tried to give me a hard time since we leased our car from another dealerhsip out of state bc the pricing at this specific dealership was off the charts high (presumably preying on wealthy (elderly) people from the boca/west palm area who dont know much about leasing). im sorry, but a land rover is a land rover and should not matter where it is leased from. we will not be bringing our car here for servicing in the future. More

I spoke with Sierra today at Landrover Dealership and I HIGHLY recommend a raise for her for excellent customer service and overall amazing attitude. I am calling from out of town but was a customer at thi HIGHLY recommend a raise for her for excellent customer service and overall amazing attitude. I am calling from out of town but was a customer at this Dealership prior. This may post multiple times as the site kept logging off! THANKS AGAIN SIERRA FOR EXCELLENT CUSTOMER SERVICE! More

Worked with Bill Morden completely on-line to purchase my F150. Bill was incredibly knowledgeable on this vehicle and all of its features even though it wasn’t his brand. He quickly answered all questions an F150. Bill was incredibly knowledgeable on this vehicle and all of its features even though it wasn’t his brand. He quickly answered all questions and made the process as painless as possible. He even gave me a ride so I could drop off my rental car. I would give him my business again. More

Poor service especially considering Covid! Service was scheduled for 30 minutes and took 90 minutes! Finally upon delivery, valet driver was wearing mask around chin, not around mouth and nose! They real scheduled for 30 minutes and took 90 minutes! Finally upon delivery, valet driver was wearing mask around chin, not around mouth and nose! They really don't care about well being of their customers... More