Land Rover Fort Lauderdale - Service Center

2018 Discovery Sport: I made an appointment mid-October while my warranty was still active to replace the two loose vertical roof rails. 1. You need to understand the danger of having loose mid-October while my warranty was still active to replace the two loose vertical roof rails. 1. You need to understand the danger of having loose roof rails as if these fall in the middle of the road it can cause serious damage to other drivers and even a fatal accident. 2. These roof rails were replaced before in the same dealer, therefore the expectation is for these not to be loosed whatsoever. I get to my appointment, the service manager is on vacation so another lady (*apparently) ordered the parts as they were not available and made me another appointment so I could go and have them replace later on once the parts arrived. I get to that appointment and the parts are not there, The service representative (Juan Silva, which apparently stop working there after I met him), ordered the parts again and asked me to contact him within a few days to confirm the roof rails arrived and could take the vehicle for replacement service. While I try to communicate with Juan via email, he doesn’t respond, so when I call, they tell me he no longer works there and the parts are still not available for my service. I talk to service rep Jose who supposedly ordered the parts, but after a fourth or fifth try, the parts never came. I have called multiple times and chat with the service receptionist and even the parts department who told me multiple times the Service Manager would call me directly to square this with me. Guess what? Been FOUR MONTHS and the Service Manager HAVEN’T CONTACT ME AT ALL! At this point this is disrespectful and totally incompetent. Order the roof rails and replace them is not rocket science! More

My vehicle has been at the service deot 7 out of the past 8 months. The customer service has been deplorable. I am extremely disappointed and will never buy another LANDROVER even though I’ve owned 3 new LAN 8 months. The customer service has been deplorable. I am extremely disappointed and will never buy another LANDROVER even though I’ve owned 3 new LANDROVER’s since 2006. I have no confidence in the dealership in pompano beach. I have had the worst customer service in the past 4 months than I d ever had in my life!! More

Sharone was fantastic. My only issue was that my warranty did not cover my brakes. Apparently, I missed the warranty by 1,000 miles. It took me two months to get the app My only issue was that my warranty did not cover my brakes. Apparently, I missed the warranty by 1,000 miles. It took me two months to get the appointment, so it seems unfair that the warranty did not cover the work. George LeMieux More

After waiting 6 weeks to get in for a tire rotation, the day finally came. service advisor recommends wheel alignment also. never did a wheel alignment with others cars I own for rotations but thought well day finally came. service advisor recommends wheel alignment also. never did a wheel alignment with others cars I own for rotations but thought well maybe since this is a big investment "2022 rang rover sport" I said ok. Well later that day when driving I notice steering wheel is not centered anymore and when steering wheel is let go it drifts to the right ( and No its not the road). Emailed service writer that night explaining situation and expecting a call in morning, didn't happen. Called his direct line and left voice message explaining situation and to give call to bring in, didn't happen. Called customer service line and explained again the situation and no call backs and they said they would email him and he should respond, didn't happen. Finally reached out to salesman "Bill" and he said bring in tomorrow at 9am. Hopefully it can be corrected back to the way it came in. And yes I give permission to use this in advertising and promotional purposes. More

The renovations made to the facility are impressive. The service staff goes far beyond expectations. Your staff appears to be a lot more helpful and appreciative of your customer’s presentsexpectations. The service staff goes far beyond expectations. Your staff appears to be a lot more helpful and appreciative of your customer’s presentsexpectations. Your staff appears to be a lot more helpful and appreciative of your presence Customer’s presence. More

The service workers are kind and attentive to your needs. Periodically the service counter manager of your case will call you to keep you informed of the progress of your vehicle through service. It’s a grea Periodically the service counter manager of your case will call you to keep you informed of the progress of your vehicle through service. It’s a great feature that give you confidence in the service department effort to tend to your needs. More

I scheduled a change of my tires (defender). Was given an appointment 5 days later, got there on time, 45 minutes after checking in I was notified they were wrong, they did not have the tires, h Was given an appointment 5 days later, got there on time, 45 minutes after checking in I was notified they were wrong, they did not have the tires, had to be ordered. They were ordered, with balancing, the service was around 2100 dollars. I was said the tires would be there on Wednesday, (2 days later) they would call me to see if they could be installed that same day, but likelt Thursday morning. Took Thursday off in am to be able to do that, did not receive call Wednesday, no call Thursday morning, called tirerack, they mailed the tires overnight, I had them installed in a local shop the next say in the morning, for around 1350 dollars total, including balance in one of the most reputable tire places in south florida. I was called Thursday around noon from Land Rover, the tires had arrived!! The guy who worked with me was very nice, I do not blame him at all, but this was probably my last time there. At the end I am glad this happened, I saved around 800 dollars!! More

Diane in Service was amazing she went above and beyond and understood and complied with everything that I needed for my Range Rover. Thank you Diane and understood and complied with everything that I needed for my Range Rover. Thank you Diane More

This dealership was clean and well organized. My advisor,Sharone knew my car inside and out and answered all my questions. My advisor,Sharone knew my car inside and out and answered all my questions. More

Very organized and on time. The dealer staff was helpful and friendly. For sure will take my Range Rover back for service. The dealer staff was helpful and friendly. For sure will take my Range Rover back for service. More